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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Active Member
Sohail K Member Since: Feb 7, 2020
381 of 3,384

I've tried many times but its not allowing me to pay through my visa debit card I have also tried it from my second bank account but still the same results. I've discussed the issue with the bank support but they are saying that everything is okay at their end could you please help me in this regard?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
382 of 3,384

Hi Sohail,

 

A member of the team has reached out to you already with more information regarding this concern. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you!


~ Bojan
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Sidra A Member Since: Oct 17, 2017
383 of 3,384

Same Issue, I am not able to use my credit card for purchasing connects

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Sahil D Member Since: Jan 8, 2019
384 of 3,384

I have facing same problem with my account. I have already added two of my cards, but both are not working properly. Please help me out.

 

Thank you

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
385 of 3,384

Hi Sahil,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
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Farhat N Member Since: May 16, 2020
386 of 3,384
I’m having the same problem. Any idea why it’s occurring?
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Aleksandar D Moderator Member Since: Mar 23, 2019
387 of 3,384

Hi Farhat,

 

I checked your account and can confirm that your issuing bank declined the transaction. Kindly check this directly with your local bank for more information. In the meantime, you can add an alternative billing method and continue with the purchase.

 

Thank you.

~ Aleksandar
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Sari B Member Since: Apr 5, 2020
388 of 3,384

I have money in my credit card. But I can't connects. "Payment was declined." I saw this text. I have attempted several times but  I can't. How can I fix this problem?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
389 of 3,384

Hi Sari,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Sari B Member Since: Apr 5, 2020
390 of 3,384

Thank you for your reply.

I have bought 10 connects yesterday.

But now I can't . 

How can I fix it? 

Thanks for your time.

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