Oct 29, 2019 11:18:25 AM by Haja A
Hi,
Please, what can i do to get my account reactivated ? It seems to be suspended.
in my point of view, I didn't do nothing that could have violated the terms of use of the platform.
The reality is that I was in hospital for two months, and my account was inactive.
Also, I attend courses to become web developer.and I think I will be ready to work by the beginning of ferbruary 2020.
Thanks in advance.
Haja
Solved! Go to Solution.
Oct 29, 2019 01:35:53 PM by Bojan S
Thank you for following up, Haja!
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Oct 29, 2019 11:55:53 AM by Kayode O
Hi Haja, it probably set you to private for being inactive. What you can do is to manually toggle it to public and start earning again.
Oct 29, 2019 12:09:45 PM Edited Oct 29, 2019 12:10:22 PM by Bojan S
Hi Haja,
Could you please clarify your request so that we can assist you accordingly? I see no holds placed on your account.
Thank you!
Oct 29, 2019 12:45:13 PM by Haja A
Thanks for your rapid answer.
Here are more details about my problem :
once I complete the login process : I get stuck with a screen like the one, that you can see attached to this message. N.B : I can't type anything in the blank area. All I can do is clicking in one of the items located within the area with blue/green backgound color.
Besides, I cannot edit my profile (to for example set may availability for a work).
And I cannot view the posts about new jobs.
Thanks in advance for your reply.
Haja
Oct 29, 2019 01:35:53 PM by Bojan S
Thank you for following up, Haja!
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Oct 30, 2019 04:40:05 AM by Haja A
I did some cleaning and changed the browser. The problem is solved.
Thank you.
Haja
Oct 30, 2019 04:46:13 AM by Goran V
Hi Haja,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Jan 3, 2020 09:08:56 AM Edited Jan 3, 2020 09:25:26 AM by Aleksandar D
**Edited for Community Guidelines**
Hello Sir, i am facing almost the same issue. My account was inactive for more than a year and now i log in and find out it that it shows some kind of error. I think its wrongly suspended. Can you help me get it back. When i log in, the following screens shows up (Attached)
Jan 3, 2020 09:26:38 AM by Aleksandar D
Hi Muhammad,
I'm sorry for the inconvenience this has caused you. I checked and it seems that you have an open ticket for the issue you are experiencing. I will follow up with the team handling your case and you can expect an update on your ticket very soon.
Thank you.
Jan 4, 2020 05:28:59 AM by Haja A
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