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Rami's avatar
Rami E Community Member

Can't upgrade my account to Agency+

Hi, 
 
I reactivated my account last week. I am trying to upgrade my Agency account to Agency+ ,
 
When I submit the request I get the message
 
"The request could not be completed. Please try again. If the issue persists, please contact Customer Support."
 
Please find the attached screenshot.
 
BR
 
 
ACCEPTED SOLUTION
Jo-An's avatar
Jo-An B Community Member

Hi Rami, Can you please try to submit the request again? Let us know if it works. Thanks.

~ Jo-An

Untitled

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3 REPLIES 3
Rami's avatar
Rami E Community Member

I received now the below mail but the problem still persists

 

Your account has been resumed, and all freelancers in The Elephant Tech were notified that they can resume working.

 

Jo-An's avatar
Jo-An B Community Member

Hi Rami, Can you please try to submit the request again? Let us know if it works. Thanks.

~ Jo-An

Untitled
Rami's avatar
Rami E Community Member

Works now. Thanks Joan !