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Emails is associated with an inactive account

Moderator
Goran V Moderator Member Since: Mar 24, 2017
11 of 163

Hi Aslan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account, thank you.


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Active Member
Pranav K Member Since: Jul 15, 2019
12 of 163

Hi goran , facing the same issue in here . Please help me in sorting it out.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
13 of 163

Hi Pranav,

 

Our team will reach out to you as well and assist you further with your account. Thank you.


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Active Member
Ravi K Member Since: Jul 21, 2019
14 of 163

Hi,

 

My friend is facing a similar issue, he created an account with an email but later closed the account.

 

He is trying to sign up again with the same email and got this message: "This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address."

 

In order to log in and have support, I am posting this on his behalf and found a thread from a person who faced the same issue and tries to PM Upwork Moderator 'Bojan S' but Access was denied. I got this message: "You do not have sufficient privileges for this resource or its parent to perform this action."

 

Any help will be appreciated, thank you.

 

Ravi

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
15 of 163

Hi Ravi,

 

I sent you a PM, thanks!


-Joanne
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Active Member
Beth B Member Since: Aug 5, 2019
16 of 163

I am also having this problem, help would be appreciated! Thanks!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
17 of 163

Hi Beth,

 

Could you please click on my name and send me a PM with more information about your request, including a username and email address of the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Active Member
Sparsh T Member Since: May 13, 2019
18 of 163

The email is **Edited for Community Guidelines** Is there any way to fix this ?

I had to make a new account to contact the support

Moderator
Goran V Moderator Member Since: Mar 24, 2017
19 of 163

Hi Sparsh,


Please confirm if you would like our team to reopen your account, thank you.


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Active Member
Sparsh T Member Since: May 13, 2019
20 of 163

Yes.

Please do reopen the account.

Thank you.

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