May 7, 2021 01:26:48 PM Edited Jun 13, 2022 07:47:28 PM by Andrea G
How to restore an account closed accidently?
Account username : **Edited for Community Guidelines**
Solved! Go to Solution.
May 7, 2021 01:38:42 PM Edited Jan 3, 2023 10:02:36 PM by Andrea G
Hi Chandrakant,
If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Apr 28, 2022 10:09:10 AM by Daniel G
Hi there!
I would like to use my deactivated agency account and would like to re-activate it again. how can I do that?
All the best
Daniel
Apr 28, 2022 11:40:19 AM Edited Apr 28, 2022 11:56:52 AM by Andrea G
Hi Daniel,Someone from our team will reach out to you via support ticket in order to assist you.
Upon checking it looks like you already have another Agency open. Please know that you can only be the Agency Owner for one Agency.
Apr 29, 2022 10:13:12 AM by Daniel G
Hi Andrea, yes I had/have an agency but it's not active and I can not edit or use it. I closed it before with the Upwork team's live support to deactivate it because I didn't need it at that Time. Any option to chat with a live agent.
Thank you.
Apr 29, 2022 11:59:01 AM by Andrea G
Hi Daniel,
I'll ask the team to look into this for you. They'll be reaching out directly via support ticket.
Apr 29, 2022 03:40:21 PM by Daniel G
It's all fixed now and I'm able to use it. Thank you again.
Apr 29, 2022 04:00:12 PM by Sheila S
Hello,
I accidentally deleted my account in upwork. Please can you help me reactivate it again and close this one?
Apr 29, 2022 04:58:00 PM by Andrea G
Hi Sheila,
Could you please click on my name above this post and send me a private message with more info about the account you need help with?
Apr 30, 2022 08:55:27 PM by Andrea G
Hi Sheila,
I did, thank you for following up with me! I've already replied to your message directly and will continue to assist you there.
Apr 30, 2022 10:56:30 PM by Gracjan A
Hello,
I closed my account out of confusion and I would like to restore it. I will close this account once I get access to my original one.
May 1, 2022 01:16:25 AM by Pradeep H
Hi Gracjan,
Thank you for your message. Could you please click on my name next to this post and send me a private message with the registered email address for your closed account?
Thank you,
Pradeep
May 1, 2022 03:55:34 AM by Ell E
Hello, i have same problem as you. I closed my account and would like to restore it too..
May 1, 2022 05:12:03 AM by Pradeep H
Hi Ell,
Hi Gracjan,
Thank you for your message. Could you please click on my name next to this post and send me a private message with the registered email address for your closed account?
Thank you,
Pradeep
May 1, 2022 03:35:53 PM by Gracjan A
Hi Pradeep,
I sent you the message so hopefully, we can resolve it ASAP.
Thank You,
Gracjan
May 1, 2022 05:17:42 PM Edited May 1, 2022 07:48:36 PM by Luiggi R
Good day!
I feel Im going in circles here, pls assist.
Cant login with my current email saying "...is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked." I can't create a new profile under that email since it is already "in" the system and I cannot login because of that error.
So Im just using temporarily my wife's email here and the email I am currently using is **Edited for Community Guidelines**
I will greatly appreciate any assistance. Thanks!
May 1, 2022 05:29:18 PM by Makoto H
I am right there with you in this "circle". Ill be sure to share with you here if I find resolution to my own post before hand.
Best of luck!
Makoto
May 1, 2022 07:50:07 PM by Luiggi R
Hi Joan,
Thank you for bringing this to our attention. I shared your concern with the Customer Support team and one of their members will be reaching out to you via a support ticket to assist you further. You may also access the ticket through the email you originally shared in your post.
May 1, 2022 05:25:08 PM by Makoto H
Hello,
I have an account that was migrated from another service years back and was never verified. I am now attempting to revive this account so that I may continue using my primary freelance email address associated with the account. However, when logging in, the account is noted to not exist. When attempting to create a new account with the same email address, the email address is noted to be in use. Please help.
Makoto
May 1, 2022 07:26:16 PM by Luiggi R
Hi Makoto,
Thank you for reaching out. Can you please click on my name and send me a PM with the registered email address of the account in question? I'd be happy to look into it and assist you further.
May 1, 2022 09:50:56 PM by Ali Z
May 1, 2022 11:17:00 PM by Luiggi R
Hi Ali,
Thanks for bringing this to our attention. A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.