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Community Member

How do I open a support ticket?


How do I open a support ticket? I found  only the  help bot,but I want to reach Upwork support team. Could anybody help me,please?


Hi Irby,


It looks like you have initiated a ticket that has been escalated to our support team. The team that is handling your case will update your ticket as soon as possible. 


Thank you for your patience.

~ Bojan

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Community Manager
Community Manager

Hi Lewis,


I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Community Member



I just sent a complaint via the "Get Support" chat function. Does that qualify as a ticket? 


It's quite urgent and I haven't received an email confirming the submission. It was also very detailed.

Hi Aaron, 


I'm sorry if you're having trouble contacting support; please allow us to help. Could you please tell us more about your account concern so we can assist you accordingly?


Additionally, I can see that the team has reached out with more information about the status of your profile and further instructions for completing your ID Verification. You may coordinate with the team by responding to the email; they'll look into that for you.


~ Arjay
Community Member

Hi. I need to open a support ticket.
**Edited for Community Guidelines**
Please I need help opening a support ticket


Hi Juana,


Thank you for reaching out to us here in the Community. Some content of your post needs to be removed due to a violation of Upwork's TOS. Please remember that posting in a language other than English, unless otherwise stated in the group or forum rules, is not allowed.


Could you please tell us more about your concern as to why you need to contact our support team? We'll be more than willing to look into that for you and assist accordingly. Looking forward to your response.


~ Arjay

##- I sent an email and it was returned to me. How can I contact you
please?Escriba su respuesta encima de esta línea -##

Juana, as Arjay mentioned in his post earlier, would you mind sharing your concern here in the Community so we can better assist you? We'll be happy to look into it and escalate it to the appropriate team if needed.

~ Luiggi
Community Member

Hi Luiggi

In the last few days I received an invitation to apply for a Scale AI project to train an artificial intelligence.

I applied to the project and received an offer from Scale AI. I responded to the offer and they assigned me a milestone.

However, I received an email from Upwork, which I copy below, that says Welcome to Scale AI, but also says "internalError".

I have not been able to continue with the task because I do not know how to move forward.

I copy the error email I received from Upwork below:

InternalErrorWe encountered an internal error. Please try again.Z8A2DWVY3FSR9R7YPL6IuRamXxuxXlM+tpryoc/AoIVnBVCA4boMwT2o6EyCeyHuEQpR5vP+yKV0csI2lXnoagnY0SI=



Hi Juana,


It looks like the email received is the email notification about the offer the client has sent you (You already accepted). Since you were able to accept the offer and your contract has started, we recommend that you discuss with your client how you'll deliver your files or other work products. 


Regarding the error in the email you received from Upwork. I'll have the team review your report and assist you via a support ticket moving forward. Kindly expect an update on this page with more information and further assistance from one of the members.


~ Arjay
Community Member

Please open a ticket for me so I can resolve an issue. I will provide more details there when there is an open ticket.


It is absolutely wild that the only way for me to submit a support ticket is through an open forum. If only I could submit this as a formal complaint somewhere.

Hi Elizabeth, 


Thanks for reaching out. I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
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