Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jul 21, 2020 11:24:04 AM by Muhammad Kashif A
I have the same problem. I am not getting confirmation code on my phone.
Jul 21, 2020 12:58:28 PM by Bojan S
Hi Muhammad Kashi,
I'm not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
May 16, 2019 07:24:03 AM by Ken B
I am setting up my profile as a freelancer and successfully verified my email. I am at the point where I need to verify my cell phone number and I am not receiving a code via text. I have tried over a 24 hour period and also tried my wife's cell number. Nothing.
May 16, 2019 07:35:12 AM by Goran V
Hi Ken,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
May 20, 2019 01:30:36 PM by Sean J
May 20, 2019 02:34:13 PM by Joanne P
Hi Sean,
One of our team members will reach out to you via support ticket and assist you further with your text verification. Thank you!
May 22, 2019 06:08:01 AM by Avery O
Hi Simona,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Sep 30, 2019 03:18:56 PM by Mary M
Hello. I am also having the same issue. I would like to verify my phone number via text but Upwork prompts that my number is already in use by another account. I don't have another account. Can I please get assistance.
Sep 30, 2019 05:17:03 PM by Avery O
Hi Mary,
I checked your account and can see that a member of the team is assisting you through your support ticket already. Feel free to follow up on the same ticket if you have more information you wish to share regarding your issue.
Jul 3, 2019 01:27:59 PM by Hannah S
I am having the same issue? How do I open a service ticket to get this resolved?
Jul 3, 2019 01:47:11 PM by Bojan S
Hi Hannah,
One of our agents will reach out to you directly to assist you with your phone verification processes.
Thank you.
Jul 10, 2019 03:09:41 PM by Bojan S
Thank you for reaching out to us, Alwyn.
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Aug 18, 2019 04:00:28 PM by Joanne P
Hi Keenan,
One of our team members will reach out to you and assist directly in completing the text verification process. Thank you!
Sep 22, 2019 04:24:42 PM by Joanne P
Hi Melanie,
One of our team members will reach out and assist you directly in completing the phone verification process. Thanks.
Aug 6, 2019 06:31:01 PM by Avery O
Hi Michael,
I'll go ahead and share your account information with the team so that they can reach out to you and assist you with your concern.
Aug 7, 2019 01:32:50 PM by Hannah F
I am also having this issue - I've tried over a couple of days and used 2 numbers but still not had a text!
Aug 7, 2019 02:02:45 PM by Bojan S
Hi Hannah,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you.
Sep 21, 2019 09:39:28 AM by Tamara S
I have tried repeadtly to verify my phone number, but have yet to receive a verification code. Can someone assist?
Sep 21, 2019 12:42:05 PM by Joanne P
Hi Tamara,
One of our team members will reach out to you and assist directly in completing the text verification process. Thanks.
Oct 2, 2019 01:17:31 AM by Goran V
Hi Yating,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Oct 6, 2019 01:05:47 AM by Aleksandar D
Hi Tsubasa,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Sep 21, 2020 05:46:10 PM by Joanne P
Hi Jennifer,
I checked your account, and I can see that our team already reached out to you to assist in recovering your account. Please check your email and follow the steps they shared with you on the ticket. Thank you.
Oct 11, 2019 12:58:49 PM by Elizabeth R
I previously had an Upwork account. I am creating a new one to coincide more directly with the new business I just started. I updated my previous account with a different phone number so I can link my mobile number to the new Upwork account. I keep receiving the message "This number is being used by another account. Please provide a different number." How can I correct this?
Thank you!
Oct 11, 2019 01:06:28 PM by Preston H
re: "I previously had an Upwork account. I am creating a new one to coincide more directly with the new business I just started."
Elizabeth:
You are not actually allowed to do that.
It is a serious violation of Upwork ToS for a freelancer to have multiple accounts.
If you have created a second account, then you will need to work with Upwork Customer Support to close all but your original account.
There is no button or user interface tool for doing this.
If you work with Upwork, they'll help you. If you don't work with them, and if they find this on their own, then Upwork could suspend and/or terminate all of your accounts.
Oct 11, 2019 02:05:52 PM by Elizabeth R
Preston,
Thank you! I will take the time to read through the Service Terms and eagerly await help from Upwork Support.
Oct 11, 2019 01:31:35 PM by Nichola L
Elizabeth R wrote:I previously had an Upwork account. I am creating a new one to coincide more directly with the new business I just started. I updated my previous account with a different phone number so I can link my mobile number to the new Upwork account. I keep receiving the message "This number is being used by another account. Please provide a different number." How can I correct this?
Thank you!
_______________________
Elizabeth,
Preston is right about not being allowed more than one account on Upwork. However, Upwork now makes it possible to showcase different skills on your account, so you can still add your change of direction.
I have flagged your post so that a moderator can help you sort this out. In the meantime, you could read Upwork's Terms of Service to avoid a possible suspension.
Oct 13, 2019 03:30:56 PM by Hannah S
Oct 13, 2019 04:16:20 PM by Joanne P
Hi Hannah,
One of our team members will reach out to you directly and assist you with your phone verification process. Thanks.
Oct 10, 2019 09:25:07 PM by Dana D
Oct 10, 2019 11:24:00 PM by Avery O
Hi Dana,
I checked your account and I'm sorry for the inconvenience this has caused you. Please know that this is a known issue and the team is working to resolve it. I have shared your account information with the Customer Support Team and someone from their team will reach out to you to assist you further.