I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[webdeveloperpdx]

Hello.  As the subject says, I have a new phone number and need to update it in my profile. Unfortunately, the 2 factor auth code goes to my old (disconnected) number.  Any help on this would be greatly appreciated.

Thanks!

Matt

[BojanS]

Thank you for reaching out to us, Matthew.

One of our team members will reach out to you directly via a support ticket to assist you with your request.

[laightning]

Hi, we are starting a new Upwork account. The SMS that is supposed to be sent for verification doesn't come through. Will appreciate your help.

[NikolaS]

Hi there,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page. Please note that having multiple accounts is a serious violation of Upwork's Terms of Service.

[qhall00]

I'm having the same issue with SMS not coming through for verification. Please help.

[AndreaG]

Hi Quinton,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[lakshika-sithari]

I'm not getting the 6 digit verification code to my phone or email any longer.Ealier it did.

Please help me as I can't go to profile settings due to this issue.

[JoanneP]

Hi Sithari,

One of our team members will reach out and assist you directly via a support ticket.

[mukhtar_tazeem]

Hello sir i am unable to change plz help me to change the phone number

[JoanneP]

Hi Tazeem,

I checked your account, and I can see that you already submitted a support ticket to our team. One of our agents will update your ticket to assist you further. 

[dbc8a53b]

Hello.

I made an Upwork account a few years ago to try my hand at freelancing. I browsed around some, but never actually took any jobs. I recently decided to join again. Before creating a new account, I logged in to my old one and closed the account so that I wouldn't have any issues. Unfortunately, my phone number is still registered as being in use. As I do not have another phone number, I need to go about resetting/reverifying mine somehow. 

I am unable to find a support email anywhere, which is perplexing to me, given the popularity of this platform. If anyone is able to help, or can send me in the right direction on who to contact, please let me know. Thank you!

[NikolaS]

Hi Ryan,

One of our team members already reached out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[arifwajji]

Hello, I am receiving an error that says the phone is in use with another account. How can I contact support agent to solve this ?

[JoanneP]

Hi Wajji,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[nhantin1704]

I can not sign in or access the Settings because there is no verification code send to me for 2 months now. Please kindly have the technical team examined my account. My phone number is **Edited for Community Guidelines**

This is urgent, therefore, I need immediate assistance.

[AleksandarD]

Hi HUYNH,

One of our team members will reach out to you directly via email to assist you further.

Thank you.

[442f38ea]

Hi, I tried to complete my profile but whenever I log in my phone number it says "Phone number is in use by another account". I don't recall using this number or anyone use my number as to my knowledge. Is there any solution to troubleshoot the issue? Thank you for the help.

[AndreaG]

Hi Marie,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[442f38ea]

Hi Andrea,

Thank you very much for the help!

I have successfully updated my profile.

Best regards,

Marie

[427dab88]

Hello, I'm having the same issue--not receiving the verification text message. I had to create a new account just to sign in and write this post. Can someone please help. 

[AndreaG]

Hi Joei,

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?

Thanks!

[427dab88]

Hello. I'm not receiving the verificaiton text message. I had to create this new account just to sign in and post this. Please help.

[427dab88]

I really need to get into my account. Can someone from Upwork please help!!! Please!

[brett-eskew]

Hi im trying to register in Upwork but it keeps saying my phone number is already in use. Its from an old account years ago that i do not have or know the email to that account. Is there someone who can help me with this? 

[AndreaG]

Hi Brett,

We'll have one of our agents reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!