Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

I didn't receive a text message verification code

Active Member
Leslie Anne J Member Since: Aug 28, 2017
1161 of 1,376

Hello! Smiley Happy
My issue right now is I can't submit a proposal to any projects because I have to verify my phone number but the phone number shown is my previous phone number. When I try to replace it with my current number, it says I attempted to change my phone number too many times and that I should contact support. I tried replacing my phone number in my contact info page but that did not resolve the issue. Smiley Sad Thank you for taking the time to read and I hope you can help me. Have a good day! Smiley Happy

 

P.S.
I registered to ODesk (during my registration) last 2013 (I think). I did one job for a client and that client did not reply to any of my messages after I sent him the finished material and of course I didn't get paid. I was so disappointed that I stopped using Odesk and looked for another job at another website. I decided to try Odesk/Upwork again but then there is this issue.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
1162 of 1,376

Hi Leslie Anne,

 

Please try updating your phone number again and let me know if you were successful.

Active Member
Leslie Anne J Member Since: Aug 28, 2017
1163 of 1,376

Thank you for your reply! I forgot to mention that I was successful in updating my phone number in my contact info page. It just seems like the system wouldn't use my new phone number when asking for verification. I tried submitting a proposal after you replied but I found out I'm already out of connects. I will try again come September. Thank you again! 😊😊😊

Active Member
Andy O Member Since: Mar 29, 2017
1164 of 1,376

HI, I have the same issue I can't submit proposal because until now my Phone number is still not verified. when I'm trying to change it. It says please contact support. 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
1165 of 1,376

Hi Andy,

 

I just sent you a private message with more information. It should show in the upper left corner.

 

Thanks.

~ Valeria
Untitled
Active Member
Jose V Member Since: Nov 6, 2018
1166 of 1,376

I'm having same issues while trying to finish my profile. I put in my number and never got code, now when i try it says I've failed so I have to use a different number, when I put in a different number it changes back to mine and gives me same message. I'd like to just verify with my own number and get this thing going. 

Thanks in advance.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1167 of 1,376

Hi Jose,

 

We'll have one of our agents reach out to you directly and assist you further, thank you for your patience.

~ Bojan
Untitled
Active Member
Stephanie N Member Since: May 4, 2019
1168 of 1,376

It's strange.  I changed my number in the info portion and had a verification code sent to me.  But when I wanted to look for work, it took me back to my profile and said that I have to verify my phone number.  It had the old number in there.  So I put in the new number that I have verified, but it says to put in another number and shows the prior old number listed. 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1169 of 1,376

Hi Stephanie,

 

Can you please clear your cache and cookies or try a different browser? If you still see the same old number and not the newly added one, please let us know so we can check further. Thank you!


-Joanne
Untitled
Active Member
Rob S Member Since: Feb 6, 2019
1170 of 1,376

I'm having the same issue verifying my phone number. Please help ASAP.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS