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I didn't receive a text message verification code

Active Member
Leslie Anne J Member Since: Aug 28, 2017
1161 of 1,376

Hello! Smiley Happy
My issue right now is I can't submit a proposal to any projects because I have to verify my phone number but the phone number shown is my previous phone number. When I try to replace it with my current number, it says I attempted to change my phone number too many times and that I should contact support. I tried replacing my phone number in my contact info page but that did not resolve the issue. Smiley Sad Thank you for taking the time to read and I hope you can help me. Have a good day! Smiley Happy


I registered to ODesk (during my registration) last 2013 (I think). I did one job for a client and that client did not reply to any of my messages after I sent him the finished material and of course I didn't get paid. I was so disappointed that I stopped using Odesk and looked for another job at another website. I decided to try Odesk/Upwork again but then there is this issue.

Vladimir G Moderator Member Since: Oct 31, 2014
1162 of 1,376

Hi Leslie Anne,


Please try updating your phone number again and let me know if you were successful.

Active Member
Leslie Anne J Member Since: Aug 28, 2017
1163 of 1,376

Thank you for your reply! I forgot to mention that I was successful in updating my phone number in my contact info page. It just seems like the system wouldn't use my new phone number when asking for verification. I tried submitting a proposal after you replied but I found out I'm already out of connects. I will try again come September. Thank you again! 😊😊😊

Active Member
Andy O Member Since: Mar 29, 2017
1164 of 1,376

HI, I have the same issue I can't submit proposal because until now my Phone number is still not verified. when I'm trying to change it. It says please contact support. 

Valeria K Moderator Member Since: Mar 6, 2014
1165 of 1,376

Hi Andy,


I just sent you a private message with more information. It should show in the upper left corner.



~ Valeria
Active Member
Jose V Member Since: Nov 6, 2018
1166 of 1,376

I'm having same issues while trying to finish my profile. I put in my number and never got code, now when i try it says I've failed so I have to use a different number, when I put in a different number it changes back to mine and gives me same message. I'd like to just verify with my own number and get this thing going. 

Thanks in advance.

Bojan S Moderator Member Since: Mar 9, 2018
1167 of 1,376

Hi Jose,


We'll have one of our agents reach out to you directly and assist you further, thank you for your patience.

~ Bojan
Active Member
Stephanie N Member Since: May 4, 2019
1168 of 1,376

It's strange.  I changed my number in the info portion and had a verification code sent to me.  But when I wanted to look for work, it took me back to my profile and said that I have to verify my phone number.  It had the old number in there.  So I put in the new number that I have verified, but it says to put in another number and shows the prior old number listed. 

Joanne Marie P Moderator Member Since: Nov 26, 2017
1169 of 1,376

Hi Stephanie,


Can you please clear your cache and cookies or try a different browser? If you still see the same old number and not the newly added one, please let us know so we can check further. Thank you!

Active Member
Rob S Member Since: Feb 6, 2019
1170 of 1,376

I'm having the same issue verifying my phone number. Please help ASAP.