I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[anvinay]

Hi,

I am new to upwork. Trying to signup and getting "Number used by another account" error after entering my phone number.

Can you please help with this issue?

Regards,

Vinay

[AndreaG]

Hi Vinay,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[yvikentiev]

Please correct it to

**Edited for community guidelines**

[datatraveler1]

I would advise you to keep your personal information to yourself and either raise a support case or ask for help from one of the staff.

[yvikentiev]

I verified using email method, but i didn't found how to submit support tickiet

[yvikentiev]

how to submit support ticket?

[JoanneP]

Hi Yuri,

One of our team members will reach out and assist you directly via a support ticket.

[elyzianeyez]

I'm on the last step on creating my profile and it's asking for my phone number.  I typed in my phone number, and by accident, typed the number wrong.  Now it's not letting me change it and it's sending the code to another number.  How can I change my number for verification so I can get my profile finished?

[JoanneP]

Hi Dustin,

One of our team members will reach out and assist you directly via a support ticket.

[albertch]

Hi upwork friends!

How can I change my mobile number ni my account? I cannot access the number anymore. Please help. Thank you

[NikolaS]

Hi Albert,

One of our team members will reach out to you directly via a email to assist you further with updating your phone number. 

[4b307b1d]

I had to make this account just to submit a support ticket. I can't log into my account because Upwork is requiring me to verify by text. I have a new phone number and I cannot do this. How can I access my account?

[JoanneP]

Hi Walid,

Please send me a PM with the details of the account you're referring to so I can check. You can PM me by clicking on my name. 

[hamadkhan95]

I am setting up my profile as a freelancer and successfully verified my email.  I am at the point where I need to verify my cell phone number and I am not receiving a code via text.  I have tried over a 24 hour period please help me about this thank you.

[JoanneP]

Hi Hamad,

One of our team members will reach out to you and assist further in verifying your phone number. 

[andrey-karchev]

Hi. How can I change my phone number if I don't have access to the old one? Thanks in advance for your help!

[AleksandarD]

Hi Andrey,

To change your phone number, please go to Settings > Contact Info and make the changes under the Location section.

Thank you.

[andrey-karchev]

I cannot enter the settings due to the fact that the system asks to enter the code that was sent to my old phone

[AleksandarD]

Hi Andrey,

In that case, one of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[alyaa18]

Hey, I lost my phone and I can t login to my account, there is no verification through email also, any help

[NikolaS]

Hi Alyaa,

I am sorry to hear about this. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[edwin_yuan]

I closed my old inactive account and opened new account under new e-mail but can't use cell phone number because it was used by my old canceled account. Unable to contact support directly to fix this problem, any ideas?

[JoanneP]

Hi Edwin,

One of our team members will reach out and assist you directly via a support ticket.

[kochubei_valeria]

This thread has been closed from further replies due to its size.

[bromps]

I closed my old Upwork account because I was inactive for the past year and wanted to get a fresh start.

When creating the new account, I get stuck on the last screen where I have to enter my phone number.  The error I get is: "That number is being used by another account."

Any ideas on how to resolve this?