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I didn't receive a text message verification code

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Active Member
Amanda S Member Since: Mar 31, 2020
2121 of 2,352

I am almost complete with my profile creation but when I enter my cell phone number it says that the number is already in use by someone else. I have tried to login/recover a previous account I may have made but none of my other email addresses come back with an account.Is there a way to remove my phone number from whatever other account is using it so I can complete my profile?

 

Thanks,

Amanda Shryock

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2122 of 2,352

Thank you for reaching out to us, Amanda.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Sabrina S Member Since: Mar 31, 2020
2123 of 2,352

Help with phone number verification: I recently logged in to my account after several months and I was instructed to build my profile again. I completed the information, but when they asked for my phone number to text me a verification code, I repeatedly get the message: "phone number associated with another account". This is the same number I used when I originally registered. It's the only phone number I have. Why does the website allow me to login, but doesn't recognize my number? Help! I can't go any further in the process!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2124 of 2,352

Hi Sabrina,

 

Please be reminded that Upwork does not allow users to have multiple accounts. Could you please click on my name and send me a PM with more information about your first account. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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Chloe G Member Since: Mar 31, 2020
2125 of 2,352
I'm trying to set up my profile and when I try to enter my number to verify it, I get an error message saying "You failed to verify this number. Please try a different number." My number was set up today and I know that it's active. I'm not sure how else to verify my number? Thanks.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2126 of 2,352

Hi Chloe, 


A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Oleksandr K Member Since: Apr 1, 2020
2127 of 2,352

I am unable to verify my phone number. It says it's a duplicate and a code was not sent to my phone number. Is there a way to disbale this and send verifications via email?

 

Thank you,

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Aleksandar D Moderator Member Since: Mar 23, 2019
2128 of 2,352

Hi Oleksandr,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Joseph K Member Since: Apr 2, 2020
2129 of 2,352

I am not receiving a text message verification code and as a result I can not complete my profile.  Tried reentering my telephone number and resending request several times, but no text received.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2130 of 2,352

Hi Joseph, 

 

I have shared your concern with the Customer Support Team and they will reach out to you to assist you further with your concern.


-Avery
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