May 22, 2018 10:05:23 PM by William L
May 22, 2018 11:20:56 PM by Avery O
Hi William,
I checked your account and can see that you've only spent $20 for your contract, plus the service fee of $0.55. The previous cancelled offers, and contracts have already been credited back to your account. And the refundable deposit has also been refunded to your account.
May 29, 2018 09:39:21 AM by William L
Good afternoon.
Thank you for replying me; however, only a very small part of the many was refundable to me, I have paid much more than only the $20 dollars and because Upwork has charged me many times, I would need to pay around $60 only for exchange variation, because dollar is not the currency of my country.
Could you please, help me with it?
Have a nice day!
May 29, 2018 10:05:14 AM by Preston H
re: "Thank you for replying me; however, only a very small part of the many was refundable to me"
It sounds like everything else has be refunded. You may need to wait a few more business days to see it all in your account.
May 29, 2018 10:56:39 AM by William L
Hello, Preston.
I have been waiting for more than 5 business day. How much time does it usually take?
Thank you.
May 29, 2018 10:30:44 AM by Nina K
Hi William,
I am able to confirm that you haven't paid excess of $20 + the processing fee on your contract, as Avery previously advised.
However to help in understanding your account transactions, I would suggest reviewing this help article and this one as well. I hope this helps to clear things up with regard to your Upwork charges.
May 29, 2018 10:54:51 AM by William L
Hello, Nina.
I read the articles you have shown me, however there is no explanation for paying 5 times the price for a $20 dollars service.
If you want to, I can show you my credit card bill.
This month, Instead of $20, I have paid more than $100 only for this service at Upwork. Is it normal?
I only want to have this problem solved to allow me to hire more services through your website. How can we solve this problem?
Thank you!
May 29, 2018 12:26:13 PM by Nina K
William,
We'll have one of our agents get in touch with you directly to go over the charges with you. You'll be hearing from them very shortly, thank you.