Phone Number Verification Error

[#1]

The phone number verification system is stuck in a loop for me for me- while setting my profile up, in the phone number step, the box with my phone number has a green check next to it that says verified.

However, the next step in setting up my profile is still the 'enter code' step. On that page, I cannot input any code because there is a red error message that says I failed to verify my phone number, and must provide a different one. This sends me back to the phone number page, where my phone number is locked in with the green check mark, and I can't change it. From there it takes me back to the enter code step, and I can't seem to break out of this cycle. Help?

[#2]

Hi Kyle, 

I was able to replicate your issue, and I'm sorry for the inconvenience this has caused. I will share your account information with the team so that they can reach out to you and assist you further with your issue.

[#3]

Hi Avery, I have the same issue. Can someone help me with that please? 

[#4]

Hi Alex, 

I checked your account and it looks like you are yet to fill-in your mobile number in the Create Profile page. Please type-in your mobile number in the respective field and resubmit your profile for the team's review. 

[#5]

I’m having this same problem. It is very frustrating.

[#6]

Hi Reginald,

One of our team members will reach out to you as well and assist you further with your verification as soon as possible. Thank you.

[#7]

I am having the same issue

[#8]

Hello Travis,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep

[#9]

Hello, I am having the same problem. Could I also get some assistance? 

[#10]

Hi Chloe,

Thank you for your message. I am sorry to hear about the issue while completing phone verification. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

[#11]

Hi! I am having the same issue. Trying to add my mobile number and keeps telling me I have failed to verify.

[#12]

Hi Alicen, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[#13]

No one ever reached out to me! Can we fix this for me too?

[#14]

Hi Mary,

A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information our agent will assist you accordingly.

Thank you.

[#15]

Hello.  Same thing is happening with me, except when I enter my mobile phone number, I get a message that "This number is being used by another account."  So I can't complete my profile.  And I can't go any further without being told to complete my profile.  Stuck in a loop, help! 

[#16]

Hi Michelle,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[#17]

I can't register past the cell phone screen because the button is busted (tried on Chrome both pc & mac as well as Safari on Mac.)

I am (almost) member:

Brian Peterson

**Edited for community guidelines**

[#18]

Thank you for reaching out to us, Brian.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#19]

Hi I am having the same problem. When asked about a phone number to verify I get this message.

You failed to verify this phone number. Please provide a different number.

Can someone help me. 

[#20]

Hi Dwaylon,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#21]

Hi,

I am trying to set up my profile and receiving the same error. Can someone help me with this.

Thanks!

-Adrian

[#22]

Thank you for reaching out to us, Adrian.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#23]

I am facing same issue.

Its really very frustating.

Please help me solve the issue.

Error You failed to verify this phone number. Please provide a different number

[#24]

I want to verify a new phone number now.

Please help me reset or delete the account. I will re-create

[#25]

Hi Deepti,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.