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Phone Number Verification Error

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Active Member
Kyle K Member Since: Sep 3, 2019
1 of 92

The phone number verification system is stuck in a loop for me for me- while setting my profile up, in the phone number step, the box with my phone number has a green check next to it that says verified.

 

However, the next step in setting up my profile is still the 'enter code' step. On that page, I cannot input any code because there is a red error message that says I failed to verify my phone number, and must provide a different one. This sends me back to the phone number page, where my phone number is locked in with the green check mark, and I can't change it. From there it takes me back to the enter code step, and I can't seem to break out of this cycle. Help?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 92

Hi Kyle, 


I was able to replicate your issue, and I'm sorry for the inconvenience this has caused. I will share your account information with the team so that they can reach out to you and assist you further with your issue.


-Avery
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Active Member
Alex G Member Since: Sep 16, 2019
3 of 92

Hi Avery, I have the same issue. Can someone help me with that please? 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 92

Hi Alex, 


I checked your account and it looks like you are yet to fill-in your mobile number in the Create Profile page. Please type-in your mobile number in the respective field and resubmit your profile for the team's review. 


-Avery
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Active Member
Reginald R Member Since: Nov 7, 2019
5 of 92
I’m having this same problem. It is very frustrating.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 92

Hi Reginald,


One of our team members will reach out to you as well and assist you further with your verification as soon as possible. Thank you.


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Active Member
Alicen S Member Since: Feb 4, 2020
7 of 92
Hi! I am having the same issue. Trying to add my mobile number and keeps telling me I have failed to verify.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
8 of 92

Hi Alicen, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Mary W Member Since: Dec 18, 2019
9 of 92
No one ever reached out to me! Can we fix this for me too?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 92

Hi Mary,

 

A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information our agent will assist you accordingly.

 

Thank you.


~ Bojan
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