The phone number verification system is stuck in a loop for me for me- while setting my profile up, in the phone number step, the box with my phone number has a green check next to it that says verified.
However, the next step in setting up my profile is still the 'enter code' step. On that page, I cannot input any code because there is a red error message that says I failed to verify my phone number, and must provide a different one. This sends me back to the phone number page, where my phone number is locked in with the green check mark, and I can't change it. From there it takes me back to the enter code step, and I can't seem to break out of this cycle. Help?
I was able to replicate your issue, and I'm sorry for the inconvenience this has caused. I will share your account information with the team so that they can reach out to you and assist you further with your issue.
I checked your account and it looks like you are yet to fill-in your mobile number in the Create Profile page. Please type-in your mobile number in the respective field and resubmit your profile for the team's review.
A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information our agent will assist you accordingly.
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