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Phone Number Verification Error

Active Member
Michelle D Member Since: Feb 7, 2020
11 of 64

Hello.  Same thing is happening with me, except when I enter my mobile phone number, I get a message that "This number is being used by another account."  So I can't complete my profile.  And I can't go any further without being told to complete my profile.  Stuck in a loop, help! 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
12 of 64

Hi Michelle,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Nikki C Member Since: Sep 16, 2019
13 of 64

Hi there, I am having the same issue. Would someone reach out to me as well? Thank you.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
14 of 64

Hi Nikki, 


A member of the Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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Active Member
Mary Jeanette E Member Since: Sep 17, 2019
15 of 64
I’m having the same issue. Very frustrated. Can someone please help?
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
16 of 64

Hi Mary,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Stacia S Member Since: Nov 24, 2019
17 of 64

I am having trouble. I do not have cell service here so cannot use the phone for text verification. And there is no Edit button next to the phone number to disable that.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
18 of 64

Hi Stacia, 


The Customer Support team will reach out to you to assist you further with your concern.


-Avery
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Active Member
Mary W Member Since: Dec 18, 2019
19 of 64

I am having the same problem, can someone help?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
20 of 64

Hi Mary, 

A member of the Customer Support Team will reach out to you to assist you further.


-Avery
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