Sep 16, 2020 09:38:37 AM by Kevin J
Hello there.
Hope you are doing well.
After reading an article about Upwork, I decided to join as a freelancer. But. because I am a kind of new here, I tried a test signup and used my phone number. And I closed this test account and tried to create my real account. But it says my phone number is already connected to another account though I have alreaedy closed the old duplicated account. Can anybody help me to resolve this issue?
Solved! Go to Solution.
Sep 16, 2020 10:50:52 AM by Martina P
Kevin J wrote:Hello there.
Hope you are doing well.
After reading an article about Upwork, I decided to join as a freelancer. But. because I am a kind of new here, I tried a test signup and used my phone number. And I closed this test account and tried to create my real account. But it says my phone number is already connected to another account though I have alreaedy closed the old duplicated account. Can anybody help me to resolve this issue?
What do you need a test account for? You will need to ask a moderator to reinstall the first account and close the second one, as you are only allowed to have one.
Sep 16, 2020 10:50:52 AM by Martina P
Kevin J wrote:Hello there.
Hope you are doing well.
After reading an article about Upwork, I decided to join as a freelancer. But. because I am a kind of new here, I tried a test signup and used my phone number. And I closed this test account and tried to create my real account. But it says my phone number is already connected to another account though I have alreaedy closed the old duplicated account. Can anybody help me to resolve this issue?
What do you need a test account for? You will need to ask a moderator to reinstall the first account and close the second one, as you are only allowed to have one.
Sep 18, 2020 12:34:54 AM by Kevin J
Hi Martina,
Thank you for checking out my case.
I didn't want to have two accounts actually and I closed the duplicated one successfully. Now, everything works fine with my only account.
If I need help from you later, I will appriciate your help.
Thanks again.
Sep 16, 2020 11:18:12 AM by Andrea G
Sep 18, 2020 12:43:03 AM by Kevin J
Hi Andrea,
I really appreciate your quick response.
I made the duplicated account closed successfully and now everything works fine. If I need any further help in the future, I will contact you asap. Thanks again and take care.
Feb 17, 2021 08:10:02 PM by Kirah G
I too am having challenges. I setup a client account instead of a freelance account. I tried setting up a new fewwlance account under a new email but when I get to the phone number section it tells me my number is being used (on initial account). Problem is, I am almost done with my entire profile and if I close the new freelance account, I will lose all my info, is there any way my first account could merge with the 2nd? for the sake of saving my info?
Feb 17, 2021 09:57:12 PM by Joanne P
Hi Kirah,
I've requested the assistance of our team. One of our agents will reach out to assist you in verifying your phone number.
Feb 18, 2021 01:22:44 AM Edited Feb 18, 2021 01:33:10 AM by Goran V
Hi Joanne,
Thank you for you rresponse. I actually started an account a a client by accident under **Edited for Community Guidelines** and then requested to close/delete it because I thought I needed to set up another account as a freelancer. That account, I used a different email **Edited for Community Guidelines** but when trying to enter phone number it says attached to another account. Can you help me reopening the first account so I can transfer my info there and get started. THansk a bunch, appreciate your assitance.
THanks,KIrah
Mar 8, 2021 09:48:04 PM by Rezel E
Hello, I have the same problem. A month ago I tried joining Upwork by creating an account but it got disapproved so I forget about it. Recently I created another account with a different email unknowingly the term of one account per person since I'm a new user. The account I made this time got approved immediately. I was setting up my profile and such, tried to verify my identity. I got this error message that I already have an account. I tried to open my old account and close it immediately. While reading community forums I learned that the second account should be one to close instead of the first. What should I do? Is there any way to re-open my account?
Mar 8, 2021 09:44:54 PM by Rezel E
Hello, I have the same problem. A month ago I tried joining Upwork by creating an account but it got disapproved so I forget about it. Recently I created another account with a different email unknowingly the term of one account per person since I'm a new user. The account I made this time got approved immediately. I was setting up my profile and such, tried to verify my identity. I got this error message that I already have an account. I tried to open my old account and close it immediately. While reading community forums I learned that the second account should be one to close instead of the first. What should I do? Is there any way to re-open my account?
Mar 8, 2021 10:35:43 PM by Kirah G
Mar 8, 2021 10:48:08 PM by Rezel E
I really appreciate your response Kirah. May I ask how/where to get a ticket?
Mar 8, 2021 09:00:47 PM by Rezel E
I mistakenly created a duplicate account as a freelancer. My first account was made a month ago and it didn't get approved so I forget about it. Recently I made a new account with a different email address and it was approved instantly. My concern now is Upwork won't let me verify my new approved account because it says I already have another account. I already closed the old account I made since I still remember the password. It's really not my intention to create two accounts. What should I do to verify my identity?
Mar 8, 2021 10:45:14 PM by Joanne P
Hi Rezel,
Could you please send me a PM with the details of the account you're referring to so I can check? You can PM me by clicking on my name.