I have been trying to set up an Upwork account; however, whenever I go to upload a profile picture, I receive an error message saying that something went wrong. I have tried several different pictures on both Google Chrome and Microsoft Edge, but none of them have been accepted. How do I get past this issue?
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Please ensure the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px. Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists. Please reach back out if you continue to experience the error after these steps, thanks!
I have tried the steps you've outlined, and even tried using an image resizer to make sure that my photo met the qualifications; however, nothing seems to be working, and I keep getting the same error message. What should I do?
I've been trying to upload a profile picture with no success. I have resized the image and saved to the specifications. I have cleared the cache and tried multiple browsers. I either get an error with no error code or a spinning screen that will never complete.
Could someone please review my account and get back to me with how to resolve it.