Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 11, 2018 10:30:35 AM by Jo-An B
Hi Joshua,
Sorry to hear you ran into issues with verification. One of our team member will reach out to you directly and assist you with the process.
Mar 11, 2018 10:43:53 AM by Luke S
Please help, I don't recall ever trying to verify location. Can you reach out, please? Thank you. - Luke
Mar 12, 2018 08:10:11 AM by Ethan F
I'm going to be honest I am really angry at your lack of ability to help me. I wanted to use this side to help me find freelance projects. I kind of understand your reason for requesting me to scan a photo ID into the system. I SCANNED A PHOTO ID INTO THE SYSTEM AT LEAST 3 TIMES and your system refused to accept the image as a photo ID. now I can't even try to accept jobs on this sight. I want you to tell me what I have to do in order to get to accept job posted on here .Thank Ethan Fleming
Mar 12, 2018 09:30:17 AM by Nina K
Hi Ethan,
Sorry for the inconvenience caused by the trouble you encountered in uploading your ID. I've requested that one of our representatives get in touch with you to further assist you in completing this process, and you'll hear from them directly via an email ticket.
Apr 27, 2018 05:08:24 PM by Ethan F
I got an Email from someone who said tha situation was resolved but it wasn't. I emaild them back and got no reply. What can I do to deal with this.
Thank You
Ethan
Mar 12, 2018 10:47:28 AM by Kerry F
Hi all,
I got my profile almost complete! However, I am hitting a snag with the identity verification. It says I've tried the upload too many times and now am maxed out and have to contact support. I guess that is this community? Can anyone help me figure out my next steps to get my ID verified so I can start looking for jobs?
Many thanks in advance for your help!
Mar 12, 2018 11:47:41 AM by Nina K
Chris and Kerry,
We'll have a representative reach out to both of you individually for further assistance with this.
Mar 14, 2018 08:08:21 AM by Chris C
I haven't received a new ID verification link -- I only get the replies of every moderator to a new post on a common thread...
Mar 16, 2018 08:07:50 AM by Chris C
Mar 16, 2018 08:49:55 AM by Amy T
I have been locked out of my account for attempting to upload a photo of my identification too many times.
Help?
Mar 16, 2018 09:50:32 AM by Nina K
Hi Amy and Rebecca,
We'll have one of our team members reach out to further assist you with your ID verifications.
Mar 16, 2018 09:39:00 AM by Novella C
So, apparently I had two accounts. I deleted one of them and wanted to verify my other one (since I only need one). But when I tried to upload my ID to verify, I get this: "You've reached the maximum number of tries for uploading your ID. Please contact customer support. "
Please help!
Mar 16, 2018 10:05:02 AM by Nina K
Novella, I have also requested that one of our team members reach out to you as well.
Mar 12, 2018 10:51:59 AM by Emmanuel W
I need help. I cannot upload my driver's license to upwork. I need to do this in order to verify my location here in the US. Can some one please reset the 'maximum number of tries' so I an upload my driver's license.
Another problem is that every post I have made on the upwork forum is marked as spam immediately. This has made it impossible to get help.
Mar 12, 2018 11:48:50 AM by Nina K
Hi Emmanuel,
Sorry for the inconvenience. We'll have someone reset this for you and reach out with another link for you to upload your ID document.
Mar 12, 2018 11:08:24 AM by Sterling H
I uploaded my ID but was not able to get past the verification.
Mar 12, 2018 12:19:12 PM by Nina K
Hi Sterling,
One of our agents will get in touch with you very shortly to help assist you with the verification.
Mar 12, 2018 10:33:24 AM by Chris C
I've also been locked out for the same reason, I tried to upload my ID too many times and have been locked out.
Mar 12, 2018 08:24:19 PM by Daven P
I've been locked out for the same reason also and am unable to find a way to directly contact support about getting this cleared up.
Mar 14, 2018 06:12:28 AM Edited Mar 14, 2018 06:12:53 AM by Luis C
Mar 14, 2018 06:19:40 AM by Vladimir G
Hi Luis,
I'll ask someone from our team to reach out to you and assist you with verifying your location.
Mar 14, 2018 09:44:09 AM by Nina K
Hi Veronica,
We'll have a member of the team reach out to you to assist you with the verification.
Mar 14, 2018 09:22:04 AM by Jacob T
I am having troubles uploading my ID it keeps saying that it will not take it.
Mar 14, 2018 09:52:46 AM by Nina K
Hi Jacob,
I'll also have one of our agents reach out to you to assist you with the verification upload.
Mar 14, 2018 09:39:09 AM by Jessica M
Getting this error:
I keep getting an error message- cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
Let me know.
Mar 14, 2018 09:50:44 AM by Rene K
There are two people on your profile photo. You may want to fix this before being suspended.
Mar 14, 2018 09:51:57 AM by Jessica M
That is not what has caused my suspension. What caused my suspension is not accepting the my I.D. Who do I email my I.D too?
Mar 14, 2018 09:54:04 AM by Nina K
Hi Jessica,
One of our agents will reach out to assist you with uploading your document. Please also note that your profile pic needs to be a clear shot of your face and cannot include other people in the photo. Thanks!
Mar 14, 2018 09:59:02 AM by Jessica M
I have changed my pic. What email address do I email my I.d too?
Mar 14, 2018 10:37:01 AM by Nina K
Jessica,
One of our agents will reach out to you directly via en email ticket with a link for you to use to upload your ID>
Mar 14, 2018 10:25:17 AM by Michael G
Good day,
I am attempting to verify my location by uploading my state issued ID card, but when I upload, it is telling me that it does not support my ID type even though my ID type is in the list of supported ID types.
Help?
Mar 14, 2018 11:19:25 AM by Nina K
Hi Michael,
One of our agents will get in touch with you to assist with uploading your ID, thanks!
Mar 14, 2018 10:59:32 AM by Jeremy D
So far thoroughly disappointed with this site, this is easily solved with a live chat feature, or a support ticket. This seems like nothing more than a forum cop-out of said feature.
Have taken a clear photo of my ID, it does not recognize it, and now I have tried the max number of times.
Mar 14, 2018 11:56:15 AM by Nina K
Hi Jeremy,
Our team is currently working on adjusting the support options to allow users to reach customer support for direct assistance upon encountering these errors when attempting to upload ID. In the meantime, I've requested one of our team members get in touch with you to help.