United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[bhagatreena]

Hello Upwork team, 

I am having the issue of uploading my ID for verification. I have double checked that all qualifications were met and now it says I have reached the limit to attempt an upload. Please please help! 

Thanks. 

[psewright]

Aloha,

   I'm having a similar issue as stated above. A note shows above my screen whenever I want to hit Proposal such "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Please advise if I needed to attach my Driver's License and what would be the next step. Thank you.

[kochubei_valeria]

Hi Patty,

We'll follow up with you about location verification via email and assist you with the process.

Thanks!

[anaph]

I'm also having the same problem! Please can someone contact me. Thank you.

[AveryO]

Hi Ana, 

Please check this message from our Customer Support Team to help you troubleshoot your ID verification. 

[connorbeasley]

I'm also having the same issue where it didn't take my ID and then I reached the maximum alloted times to try. I can't find any way to contact customer support on this issue either. Any help would be appreciated.

[turner_jeff]

Like everyone else in this thread, I too am unable to be verified via my drivers license. I am assuming it is because I used the shortened version of my name on my profile, while the license contains my full first name. Please help.

[g_vasilevski]

Hi Jeffrey,

One of our team members will reach out to you and assist you further, thank you!

[fullyaw]

Having this issue as well.  It new my old license was expired and then refused the new one.

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

[g_vasilevski]

Hi Patrick, 

The Customer Support Team will assist you with verifying your location. 

[kara-sheaffer]

I, too, need help with this.  I hope we can both find a solution.

[nkocendova]

Hi Kara,

A member of the team will reach out directly to help you complete the verification.

[ryanebbers]

I have attempted to upload my driver's license to UpWork to verify that I am a US resident. It fails to recognize my driver's license as valid. The state of Florida recently updated the look/feel of our driver's licenses, and I believe this is what is causing the issue. I do not have my old license, because they usually destroy it at the DMV once you receive a new one.

Please help!

[allergywriter]

It seems like I had an issue way back in the e-Lance days when I had a FDL. I did a video verification, maybe the mods can jump in here and see if that would help.

[ryanebbers]

Thank you for that suggestion. I did not see that option when they asked me to confirm my location/upload the DL. Going to check around and see if that is an option still.

[nkocendova]

Ryan,

We'll have to wait until the review on your profile is complete to assist with uploading of your ID, thanks!

[ryanebbers]

Thank you for the heads up. In the meantime I'm taking as many tests as I can.

[ryanebbers]

Good afternoon Nina,

Got approved this morning. I attempted to verify my residency again, but it still does not recognize my ID. Florida has updated their driver's license, so I believe this is the issue.

Thank you,

Ryan

[nkocendova]

Hi Ryan,

Thanks for the Update! I will have a member of the team reach out to help with this.

[nickgarcia91]

I have had the same issue, I'm waiting for someone to reach out to me.  I am out of attempts to verify my ID and I have used the same ID to verify my identity on other sites. 

[nkocendova]

Hi Nick,

We will have a member of the team reach out to you to assist with this very shortly.

[cmcoplen]

Hello Nina,

I am also in need of assistance with identity verification, it says I must contact customer support due to too many failed attempts and I have been unable to figure out how to contact customer support.

Best,

Christian

[g_vasilevski]

Hi Christian,

One of our agents will reach out to you and assist you further, thank you!

[ethanf727]

Hi Ninia

Im having the same problem.  I scaned my ID into the system and not only did it fail to let me bid on projects it has not shut off my ability to attempt to bid on projects.  I would like someone to help me get this solved ASAP

Ethan

[nkocendova]

Hi Ethan,

One of our agents reached out to you yesterday via an email support ticket when you initially reached out about this here. You can also access the ticket directly with this link.

[b_vaillancourt]

Nina, 

I am also having the same issue with verifying my ID. Could you please have customer support contact me?

Thanks,

Brandon

[BojanS]

Hi Brandon,

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

Thank you.

[remconsulting]

I submitted my ID but it said my name was wrong? I added my middle name but I dont know what is wrong. Please help mod >_<

Also says I cant submit anymore 

[beharry_roderick]

Having the same problem how did you submit and get them to approve you

[AveryO]

Hi Roderick, 

You may contact our Customer Support Team directly by clicking on a the "contact Customer Support" link on any job post with a U.S. location requirement. The link should be displayed on top of the job post.

[north_starmedia]

'You've reached the maximum number of tries for uploading your ID.'

Tried uploading both passport and Driver's Licence but both seemed to not work.

Need some admin help to get my location verified.

[nkocendova]

Hi Bronson,

We will have a member of the team assist you with completing the verification. Thank you

[aaron24medina]

im having the same problem as well, even though my id hasnt expired, please help

[dataget]

I'm having the same problem, can an agent reach out to verify my ID?

Thank You

[nkocendova]

Hi Scott and Aaron,

I've requested that our agents reach out to you directly to help assist you further with your ID troubles.

[humble_workerbee]

No matter how many times I try to verify my ID, you guys will not take it and it is getting in the way of my money. How can I get my ID verified so I can start working as soon as possible?

[nkocendova]

Hi Sabrina,

Sorry for the inconvenience, we will request that an agent get in touch with you very shortly to assist you with completing the verification.

[csanchez131]

Hi, same hapen to m account. i tried to upload the id and now it is locked.

[joanbonjoc]

Hi Cesar and Hunter,

One of our team will member will reach out to you directly and assist you with the process.

[jmorrism]

Hello,

I have also received difficulty with this.  Error with name on ID not matching on account, however they do.  I have tried multiple times and checked spelling and any unnecessary spacing that may have been hiding.  I have now been locked and instructed to reach out to support.  Rather frustrated that there doesn't seem to be just an email for direct contact available for me.