Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 13, 2019 02:21:33 AM by Kelsey K
I'm not able to enter in my phone number to try to receive a new text message since never receiving one previously and now it's sayinng I cannot use that number anymore because it failed to verify it. Can someone from upwork help me with this issue.
Feb 13, 2019 02:25:42 AM by Goran V
Hi Kelsey,
One of our team members will reach out to you via ticket and assist you further with verifying your phone number, thank you.
Feb 13, 2019 03:44:48 AM by Swalpa S
I can not submit proposal,because attampt to fail maximum num of id verification.So kindly request upwork team setup my account and given one more time to submit my state id verification.
Feb 13, 2019 04:10:15 AM by Goran V
Hi Swalpa,
A member of the team will reach out to you to assist you with your location verification.
Feb 13, 2019 06:30:10 AM by Thomas S
Reached the maximum number of ID uploads. My ID wasn't updated with the matching address after the move, but now it is and I cant upload it again
Feb 13, 2019 06:45:32 AM by Goran V
Hi Thomas,
One of our team members will reach out to you via ticket and assist you further with the verification, thank you.
Feb 13, 2019 10:58:53 AM by Taylor S
I have the same issue, maximum number of upload attempts for ID and now I'm locked out. It doesn't give me the option to e-mail support, only to ask in the community.
Feb 13, 2019 11:08:59 AM Edited Feb 13, 2019 11:49:49 AM by Raphael S
You've reached the maximum number of tries to upload your ID. Please contact customer support.
it keeps telling me to contact customer support but there is no way in the site to submit or contact customer support. what kind of support is this????
The only option is to submit on a forum or talk to a bot which is no help. why isn't there a phone number or at least a direct chat?
and when I click the contact customer support it just redirects me to the community at the end? so there is no way to even submit a ticket. . .
one of the most frustrating support experience I've had
Feb 13, 2019 12:25:52 PM by Bojan S
Hi Taylor and Raphael,
We'll have one of our agents reach out to you directly via support tickets and assist you further with your verification processes, thank you for reaching out to us.
Feb 13, 2019 07:01:15 PM by Yumin D
Hi,
I am trying to verify my identity by uploading my green card (permanent resident card), but the system will not recognize it. My pictures fit the format instructions perfectly. I've tried many times and now Upwork says I have reached the maximum number of attempts. I was told to contact customer service, but the button only brought me to this community forum. I have already tried the trick to find a US-only job and contact support that way. It did not work. There was no support button for me to find. How can my ID be verified?
Feb 13, 2019 09:59:15 PM by Avery O
Hi Yumin,
I apologise for the delay. A member of the Customer Support Team will reach out to you to assist you with your verification.
Feb 13, 2019 07:40:07 PM by Brandt H
Hello, I tried to upload my driver's license to verify an identity.
But I got an error like "unsupported type of id".
Is the driver's license supported?
Please help me.
Best Regards,
Brandt
Feb 13, 2019 10:03:19 PM by Avery O
Hi Brandt,
The Customer Support Team will reach out to you to assist you with your location verification.
Feb 14, 2019 01:08:38 PM by Valeria K
Hi Sergio,
We'll have an agent reach out to you as well and assist you with verification.
Thanks!
Feb 14, 2019 01:47:10 PM by Ahmed T
I keep getting a notification that I have reachmed my maximum retries of ID submission. How do I go about this please?
Feb 14, 2019 02:05:53 PM by Bojan S
Hi Shannon and Ahmed,
One of our team members will reach out to you directly via support tickets to assist you with your verification processes. Thank you for reaching out to us.
Feb 14, 2019 02:10:03 PM by Shannon M
Thank you. I have found some projects I would like to apply for.
Feb 14, 2019 01:37:34 PM by Shannon M
I have tried mulitple times to upload my state driver's license as a validation for my location and it has denied it no matter how I tried it. This is ridiculous. Is there a special formula???
Feb 14, 2019 03:00:15 PM by Kateryna D
I have reached my maximum number of attempts to upload my ID and thus I still can't upload my ID file. I can't figure out how to solve this on my own and I need your assistance. Thank you in advance!
Feb 14, 2019 03:09:27 PM by Bojan S
Hi Kateryna,
One of our team members will reach out to you directly via support ticket to assist you with your verification process. Thank you.
Feb 14, 2019 03:17:42 PM by Kateryna D
Bojan, thank you very much!
I don't see my request reflected on my page. Is this supposed to be like that? Or this is another problem I'm not completely aware of. Thank you!
Feb 14, 2019 06:24:06 PM by Caitlin B
Hello, I am also having this exact same problem. When I clicked on the Customer Support link, I was asked to fill out a short form but have yet to hear anything back. Most of the articles made to help with this seem to be outdated and I don't see an "Identification Verification" tab on my profile to request the video verification like the articles ask.
Feb 14, 2019 06:35:45 PM by Avery O
Hi Yaniris, Kym, and Caitlin,
The Customer Support Team will reach out to each of you to assist you with your location verification.
Feb 14, 2019 04:27:54 PM by Yaniris H
Feb 14, 2019 05:41:39 PM by Kym C
Similar situation for me too. I uploaded ID (passport) but realized my registered address and location differed. I read it could take up to 48 hours to resolve, so you're not alone.
Feb 15, 2019 02:42:47 AM by Kuan-Ning C
I have the same problem. I don't know how to redo a verification. Can someone help me? Thank you
Feb 14, 2019 11:16:31 PM by Albert L
want help to get varified sooner rather then latter i just want to gain work experience is that so much to ask?
Feb 15, 2019 03:27:34 AM by Goran V
Hi Albert,
One of our team members will reach out to you as well and assist you further, thank you.
Feb 15, 2019 04:33:04 AM by Viktor H
Hello,
I tried to upload my ID but authentication failed.
How can I upload again?
thanks
Feb 15, 2019 07:44:18 AM by Richard K
I, too, have had a hold placed on my account after automated verification failed. The email notifying me of the hold gives no next steps and there does not seem to be any way to contact anyone.
What do I need to do?
Feb 15, 2019 08:26:49 AM by Bojan S
Hi Brandon and Richard,
We'll have one of our agents reach out to you via support tickets to assist you with your verification processes, thank you for reaching out to us.
Feb 15, 2019 10:52:20 AM by Aviance S
I am getting the same error. Changed my name since I'm married now, and uploaded the ID, getting the error anyway.
Feb 15, 2019 11:02:05 AM by M J L
As many others have, I've received this: "You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support."
I tried to upload my ID once, so that first sentence seems like overkill.
In any case, I'd like to alter this problem, but am given no means of doing so. Also, while the Review section leads me to articles that describe how to solve the problem, none seem to tell one where to go on the site to actually accomplish any of those things once one's ID has been rejected. I'm sure it's quite obvious, but I don't see how to do it.
Feb 15, 2019 11:39:34 AM by Bojan S
Hi Aviance and M J,
Thank you for reaching out to us. I've escalated your accounts information to our support team and one of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Feb 15, 2019 04:01:57 PM by Rodda O
System cannot verify my ID. How can customer service help me out?
Feb 15, 2019 08:38:25 PM Edited Feb 15, 2019 08:41:58 PM by Avery O
Hi Rodda,
I can see that the team notified you about your being unable to verify your location through this support ticket. You may respond to the ticket so that the team can assist you further on the same ticket thread.