Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 18, 2019 12:07:00 PM by Bojan S
Hi Ming Lu and Claudia,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Mar 18, 2019 11:06:00 AM by Claudia G
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Mar 18, 2019 02:09:03 PM by Bojan S
Hi Sherry,
One of our agents will reach out to you directly and assist you further with your verification process.
Thank you.
Mar 18, 2019 04:40:34 PM by Thomas J
Hi!
I have been trying to upload my personal ID. My account has been put on hold due to the system not being able to recognize the identification. (driver's license). What are the next steps to get this issue resolved?
Mar 18, 2019 05:19:09 PM by Christian A
Mar 18, 2019 07:19:40 PM by Avery O
Hi Christian, Anisha, and Thomas,
The Customer Support Team will reach out to each of you separately to assist you with your location verification.
Mar 18, 2019 05:44:07 PM by Katey B
Mar 18, 2019 10:28:12 PM by Avery O
Hi Katey,
A member of the Customer Support Team will reach out to you to assist you with your location verification.
Mar 18, 2019 09:43:31 PM by Nali S
I need a link or code to be sent to me that allows me to do the selfie or video verification. It just says that I have reached the maximum number of tries. I see that there are options for verification methods. But I need to be able to verify so that I can access all jobs. Please get me a request number or send me an email. Thank you!
Mar 18, 2019 10:25:23 PM by Jacob P
I've tried a minimum of three times to upload my ID and Passport so I may verify my identity and all it says is to contact support so I would like to contact an actual human being at upwork not just a chatbot I have the necessary IDs can someone please get back to me from upwork?
Mar 18, 2019 11:23:15 PM by Avery O
Hi Nali, and Jacob,
The Customer Support Team will reach out to you to assist you with your location verification.
Mar 18, 2019 11:39:58 PM by Jacob P
Mar 19, 2019 01:11:23 AM by Brandi M
Upwork automated system said the name on my ID doesn't match my profile name but it does. Is there anyway to contact Upwork to get this straitened out?
Mar 19, 2019 01:37:12 AM by Goran V
Hi Brandi,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Mar 19, 2019 06:34:55 PM by Jan B
Hi guys I am non us citizen living and working in the USA. I would like to be aproved for US jobs hoewever
As a non us citizen i dont have these types of ID what you provided.
Mar 19, 2019 11:10:06 PM by Avery O
Hi Jan,
The Customer Support Team has reached out to you through a support ticket to assist you with your concern.
Mar 19, 2019 10:31:04 PM by LaShawnna A
I'm having trouble with my state Id being accepted. It says that it is not supported but it is a state Id. I made sure everything was visible and included all four corners of my id. Plus it is also the correct file type. Any help that can be given would be much appreciated.
Mar 19, 2019 11:47:39 PM by Avery O
Hi LaShawnna,
A member of the Customer Support Team will get in touch with you to assist you with your location verification.
Mar 19, 2019 11:31:12 PM Edited Mar 19, 2019 11:32:02 PM by Jennifer M
I've uploaded the photo like 20 times or something and it doesn't get through. I changed the DPI. I have an Iphone so the quality should be good. This is very inefficent and beyong frustrating. Also, I can not submit a proposal and it said to contact customer support to fix this but here I am.
Mar 19, 2019 11:39:19 PM by Goran V
Hi Jennifer,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Mar 20, 2019 04:49:51 AM by Jing L
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs,
Mar 20, 2019 06:41:31 AM by Goran V
Hi Jing,
One of our team members will reach out to you as well and assist you further with your verification. Thank you.
Mar 20, 2019 07:37:18 AM by Ingvill S
Hi!
I've been trying to upload my Florida Drivers Licence, but it's not accepting it.. and now it says that I've reached the maximum of tries. What do I do?
Mar 20, 2019 08:18:35 AM by Bojan S
Hi Ingvill and Elizabeth,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Mar 20, 2019 07:14:14 AM by Elizabeth R A
I cannot verify my identity it is saying my name doesn't match my id name and that I tried too many times. I also am having trouble updating my account name.
Mar 20, 2019 10:29:15 AM by Jordan S
I am new to upwork and uploaded a photo ID to verify identity. I received an email stating that this document could not be authenticated and that as a result, my account would be placed on hold. There were no instructions as to what should be done next to have the hold lifted, or even an option to submit additional photos of my ID.
What can I do so that I can get to hold removed and submit the required ID documents?
Mar 20, 2019 11:10:07 AM by Gabrielle M
After I tired submitting my proof of ID multiple times, even after changing the format to PNG, the system made contact customer support and will no longer allow me to upload.
Mar 20, 2019 11:36:32 AM by Jonathan H
Hi! I am new to UpWork - I am trying to verify my identification but had some issues on the first 3 attempts and now the system is saying I have reached the maximum number of tries. Can anyone help me to reset this? With thanks
Mar 20, 2019 11:49:32 AM by Bojan S
Hi Jordan, Gabrielle, and Jonathan,
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Mar 20, 2019 08:31:42 PM by Michael D
So, I tried uploading pictures of my ID, but none of them were accepted. I ended up trying to upload them too many times, and I've been told I can't try any more. I was never told why any of my pictures failed, and I was never told I could only try a certain number of times. Will I be able to try uploading again later? Nothing is clear, and I am very dissatisfied with how difficult it is to get an answer.
Mar 20, 2019 10:09:31 PM Edited Mar 20, 2019 10:13:46 PM by Avery O
Hi Michael,
A member of the Customer Support Team will reach out to you to assist you with your issue. I'm sorry if this has caused any inconvenience on your end.
Mar 20, 2019 11:02:31 PM by Gwendolyn R
I again tried to verifiy I'm in the US and it was rejected again. I have no idea why and when I contacted support I got a stock answer that didn't fix anything. My ID has my middle name so I added it to the first name box in my profile. Did that help? Hurt?
And when I click on the contect customer service link and go through the prompts, it derects me here to the community and won't allow me to contact suppot.
Mar 21, 2019 10:40:05 AM by Josh D
I have tried multiple times to try and upload my Drivers License to verify my ID, but I reached the maximum number of tries. I am followed all the guidelines but I can no longer try.
Mar 21, 2019 11:49:58 AM by Brendan M
I uploaded my current, valid U.S. driver's license and received a message that it couldn't be verified, with no further instructions. When I view potential jobs, it asks me to contact support, but when I click the link, it invites me to post in the community instead. I would be grateful for any guidance on how to complete the identity verification process. Thank you!
Mar 21, 2019 12:17:05 PM by Bojan S
Hi Brendan,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 25, 2019 07:23:56 AM by Brendan M
By when should I expect to hear from someone? I haven't received any help yet, and my account is still locked and I'm not able to submit any proposals, despite having submitted a current, legible ID. Thank you!
Mar 25, 2019 07:32:36 AM by Bojan S
Hi Brendan,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.