United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Johanna,

Your address needs to reflect your current location, one of our team members will reach out to you via ticket as soon as possible and assist you further with your APO address. Thank you.

[#3]

There is a message at the top of any job posting stating "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Then the help keeps pushing me to talk to the community. Would you mind helping me, please.

Thanks!

Minjee

[#4]

Hi Minjee,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[#5]

I just signed up for Upwork, and I'm trying to get verified.  I submitted my ID and it said that there was an error - my name was apparently different than what was listed (which it was not).  I tried once or twice again with new pictures of my license, and then it said maximum number of ID submissions reached.  I have tried to contact customer service, but I can't find anyone to discuss with and can't get verified to submit any proposals.  Please help.

[#6]

Hi Matthew,

One of our team members will reach out to you via ticket as well and assist you further with your verification. Thank you.

[#7]

I've tried uploading my driver's license (Georgia in the United States) multiple times and now it's saying I've exceeded the allowable number of attempts. It also said my type of ID wasn't even accepted. It's a legitimate drivers license. This is ridiculous.

[#8]

I exceeded amount of times to upload my ID for a proposal, as well. I've only tried once. I need assistance 😞

[#9]

Hi James,

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

[#10]

They wont give me another option to upload again? It just tells me to contact customer support. How do you upload it again?

[#11]

I am trying to verify my ID but unable to do so. Received the following text; 

You've reached the maximum number of tries to upload your ID. 
To verify your identity so that you can access all jobs, please contact customer support.

[#12]

Hi Thesmart,

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

Please change your profile name, note that you need to have your real name on your profile which represents you as an individual.

Thank you.

[#13]

I tried to verify my ID once and received the following error message: "You've reached the maximum number of tries to upload your ID. Please contact customer support."

Please assist. Is there no customer service number?

[#14]

Hi Zina and Val,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

[#15]

Getting a message of "You've reached the maximum number of tries to upload your ID. Please contact customer support." I've tried uploading once. Now I'm directed to the community. Help!

[#16]

I am trying to get my ID verfied, and after one failed atempt it is telling me I have reached my max amount of atempts. It is saying to contact support but I can't find a way to submit a request. Someone please help me.

[#17]

Hi Che'Lynne,

I'll have one of our support agents reach out to you directly and assist you with the verification process.

Thanks!

[#18]

Count me as one more user getting the dreaded "You've reached the maximum number of tries to upload your ID" error. 

It is not clear what caused this problem. Any advice would be welcome, since I'd love to, you know, apply for something!

[#19]

Hi Tully, 

I'll share your account information with the Customer Support Team so that they can assist you with your location verification. 

[#20]

It says contact support, I don't know where to upload my id or anything as their not options

[#21]

Hi Joshua, and Venkataraman,

A member of the Customer Support Team will get in touch with you to assist you with your location verification. 

[#22]

Looks like the verification issue is a perennial issue. When are you going to fix it permanently? This is very annoying. Being new to up work, I had high hopes and expectation but you guys have failed me in the very first touch point. I cannot submit proposals.

Either fix it permanently or do away with it. 

😉 If you do not know how to fix it, I will fix it for you for a hefty price, I can submit proposal but you need to fix my issue first 🙂

And, BTW, the link says Contact Customer Support but looks like I can reach God easier than reaching your customer support, there is just no path defined 😞

[#23]

SAT, just need a human to look at my ID. Bot is not picking it up.

[#24]

Hi Trey, 

I'll go ahead and share your account information with the Customer Support Team so that they can get in touch with you and assist you with your location verification. 

[#25]

Hello, am also having the same problem

[#26]

Hi Spencer, 

A member of the Customer Support Team will reach out to you to assist you with your location verification.