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United States Location Verification - Unable to do

Active Member
Raphael S Member Since: Feb 13, 2019
2101 of 2,648

You've reached the maximum number of tries to upload your ID. Please contact customer support.

 

it keeps telling me to contact customer support but there is no way in the site to submit or contact customer support. what kind of support is this????

The only option is to submit on a forum or talk to a bot which is no help. why isn't there a phone number or at least a direct chat? 

and when I click the contact customer support it just redirects me to the community at the end? so there is no way to even submit a ticket. . . 

 

one of the most frustrating support experience I've  had

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2102 of 2,648

Hi Taylor and Raphael,

 

We'll have one of our agents reach out to you directly via support tickets and assist you further with your verification processes, thank you for reaching out to us. 

~ Bojan
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Active Member
Yumin D Member Since: Feb 13, 2019
2103 of 2,648

Hi,

 

I am trying to verify my identity by uploading my green card (permanent resident card), but the system will not recognize it. My pictures fit the format instructions perfectly. I've tried many times and now Upwork says I have reached the maximum number of attempts. I was told to contact customer service, but the button only brought me to this community forum. I have already tried the trick to find a US-only job and contact support that way. It did not work. There was no support button for me to find. How can my ID be verified?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2104 of 2,648

Hi Yumin, 

I apologise for the delay. A member of the Customer Support Team will reach out to you to assist you with your verification. 


-Avery
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Active Member
Brandt H Member Since: Feb 13, 2019
2105 of 2,648

Hello, I tried to upload my driver's license to verify an identity.

But I got an error like "unsupported type of id".

 

Is the driver's license supported?

 

Please help me.

Best Regards,

Brandt

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2106 of 2,648

Hi Brandt, 


The Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Sergio R Member Since: Feb 14, 2019
2107 of 2,648

My account was put on hold as well. Thank you!

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2108 of 2,648

Hi Sergio,

 

We'll have an agent reach out to you as well and assist you with verification.

 

Thanks!

~ Valeria
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Active Member
Ahmed T Member Since: Feb 14, 2019
2109 of 2,648

I keep getting a notification that I have  reachmed my maximum retries of ID submission. How do I go about this please?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2110 of 2,648

Hi Shannon and Ahmed,

 

One of our team members will reach out to you directly via support tickets to assist you with your verification processes. Thank you for reaching out to us. 

~ Bojan
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