Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 22, 2019 06:18:05 AM by Kennethian G
I've reached the maximum attempts at verification. I keep being told to contact support, but I don't see a number/email/request form to contact them and the chat just keeps saying the same things over and over again.
Apr 22, 2019 06:21:37 AM by Goran V
Hi Kennethian,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 22, 2019 11:21:51 PM by Hardik S
My name in Upwork profile is same as my Driving license, Still i get the error that there is name mismatch.
Pls solve this
Thanks
Apr 22, 2019 11:37:47 PM by Goran V
Hi Hardik,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Apr 23, 2019 12:29:46 PM by Krishna Veni S
I have my H4 EAD card with me. but i couldnt find an option to select. under which verification type section, i have to select? in order to upload EAD card?
Apr 23, 2019 01:09:58 PM by Bojan S
Hi Krishna Veni,
In order to verify their location, a freelancer needs to provide a driver's license, ID card, Green Card or the United States passport. Unfortunately, it's not possible to verify the location without one of those documents but you can still have access to all the jobs in the marketplace that don't have U.S.-only requirement.
Thank you.
Apr 24, 2019 07:56:17 AM by Julius K
I am having the same issue, when I tried to upload my drivers licenses, it said it could not because of my address- how can I fix this please?
Apr 24, 2019 08:29:30 AM by Bojan S
Hi Julius,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.
Apr 25, 2019 01:42:24 PM by Rex B
Ok, this shouldn't be that hard. I took a picture of my ID with my phone and uploaded it to the site and it was rejected. I've tried three different pictures. What's the deal?
Apr 25, 2019 02:07:32 PM by Rex B
Ok, my ID is now under review. It seems that the fifth time was the key! I submitted the same photo each time, and it finally accepted it. It now says that it will be verified in one business day, so we shall see. Fingers crossed!
Apr 26, 2019 09:02:00 AM by Brenda J
I got a message saying that I have reached the maximum number of tries to upload my ID onto upwork. My brand new ID is in the mail and I've been trying to use my temporary ID. It did not accept it and now I've used up my attempts doing this. Please help.
Apr 26, 2019 10:01:55 AM by Bojan S
Hi Brenda,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.
Apr 26, 2019 03:18:19 PM by Carly M
I have over 200 connects but I am unable to submit for proposals. The option button to submit is not active. How can this be fixed?
Apr 26, 2019 06:14:17 PM by Riri A
Hi Carly and Whitney,
Thank you for letting us look into this. We have escalated your concerns to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
May 3, 2019 02:08:29 PM by Carly M
May 3, 2019 02:58:40 PM by Bojan S
Thank you for reaching out to us, Carly.
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Apr 26, 2019 06:25:42 PM by Tally K
Hello!
I'm trying to verify my identity currently. I tried to upload my passport, but then I got an error followed by a pop-up on the home screen of Upwork that I submitted my ID too many times and that I have to contact Upwork to move forward with the process.
If I click on the 'contact Upwork' link, it takes me to the support center where I'm seemingly able to contact Upwork and ask for ID verification. However, once I arrive I'm immediately forwarded to the home screen.
I have called Upwork support and they haven't been able to help either. They tried to send me emails allowing me to upload my ID, but I still haven't received any emails.
Please help!
Thanks,
Tally
Apr 28, 2019 05:29:25 PM by Tally K
Thanks, Riri!
I think there is still an issue though, because I'm still not receiving any emails, and haven't received a single email once from Upwork, except an email verification.
It almost seems like my email is blocked for some reason.
The last thing: it looks as though when I click on that 'team' link you have in your reply, it takes me to multiple forwarded URL's. One of them that stands out is an 'upwork.zendesk', but immediately after it forwards me to the homepage. Is there a Zendesk support ticket page I can see the responses or status of this?
Tally
Apr 29, 2019 03:57:19 PM by Tally K
I am not able to access that link, unfortunately. It just redirects me to the home page.
I tried in a different browser as well with no luck.
Thanks
Apr 29, 2019 06:53:25 PM by Avery O
Hi Tally,
I'll forward your concern to the team and I will get back to you once I have more information. In the meantime, could you please check if you are able to locate an email in your email inbox with this subject "Call : Location verification/identity verification?"
Let me know so that I can follow up on my report.
Apr 30, 2019 04:00:56 PM by Tally K
Hi Avery,
I do not see that email in my inbox. The only emails I'm getting are from Upwork Community, e.g. responses and topics in the community. Everything else I seemingly should be receiving in my inbox, I'm simply not. Also, I can verify that the emails are not in my spam, trash, or any other folder.
Would it be best to change my email you think?
Tally
Apr 26, 2019 09:31:24 PM by Robert H
Apr 26, 2019 11:20:22 PM by Riri A
Hi Robert,
Thanks for reaching out. One of our team members will reach out to you shortly and assist you directly with your account.
Apr 27, 2019 10:44:14 AM by Whitney L
My location settings are incorrect and I can't fix them - Can someone from UpWork please contact me to verify my location as U.S.
Apr 27, 2019 11:47:12 AM by Goran V
Hi Whitney,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 27, 2019 05:57:50 PM by Alyssa M
Apr 27, 2019 08:05:25 PM by Riri A
Hi Alyssa,
Thank you for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
Apr 28, 2019 05:19:29 AM by Andrew A
Apr 29, 2019 03:04:30 AM by James F
I am having this issue and have no other account as well. I currently have the last didigt a 4 and it should be a 5 but won't let me put it in.
Apr 29, 2019 03:11:33 AM by Goran V
Hi James,
One of our team members will reach out to you via ticket and assist you further with your verification. Thank you.
Apr 30, 2019 01:10:47 PM Edited Apr 30, 2019 01:49:45 PM by Bojan S
**Edited for community guidelines**
Apr 30, 2019 01:50:31 PM by Bojan S
Hi Clara,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Apr 30, 2019 03:47:17 PM by Lauren M
Apr 30, 2019 08:52:31 PM by Avery O
Hi Lauren,
I've shared your account information with the Customer Support Team and they will get back to you to assist you with your account.
May 1, 2019 10:19:14 AM by Jonathan M
Could I please get someone from Upwork to contact me regarding difficulty with ID verification?
Thank you.
May 1, 2019 10:50:39 AM by Bojan S
Hi Jonathan,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.
May 1, 2019 01:24:53 PM by Mattia C
Hey guys!
So I am an international student from Italy and UpWork is asking me to add a US government document. My passport is italian though, just like my drivers license. The address on my ID needs to match my profile one, but I don't have any US ID that matches my current address.
Should I change my address as the one in Italy and just go ahead with that? The thing is that I am NYC based so that doens't help at all I guess.
Any suggestions? Thanks guys!