Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 28, 2020 09:26:10 PM by Helen K
Hi,
The submit proposal button isn't working because my ID wasn't verified? Not sure what to do now.
Jan 28, 2020 09:41:58 PM by Avery O
Hi Helen,
Looks like you are yet to verify your location. The Customer Support Team will reach out to you to assist you further with your concern.
Jan 30, 2020 06:04:40 PM by Selene S
I signed up with Gmail and my Username was misspelled, but I wanted to use a pen name.
Then, I was prompted to verify with id. I changed my name on the profile to my given name, and uploaded a picture of my id.
The system has blocked me saying I've had too many attempts to correct the issue.
Can a rep please assist me with this.
I don't mind customers seeing my name on the invoices or privately, but I'd like to keep the pen name on the profile. I have a few proposals out there. Please help.
Thanks
Jan 30, 2020 07:22:10 PM by Avery O
Hi Selene,
I checked your account and can confirm that you were being requested to verify your location. A member of the Customer Support Team will reach out to you to assist you further with your concern.
As for your pen name, we have stated in this help article that the information on any of the verification documents you submit (when requested to verify your account) should match the information on your Upwork profile. As such, we will need to be able to match the identity documents you submit for any verification with the information on your Upwork profile. As such, it would be best to use your legal name, or a variation of your first name on your Upwork profile to comply with the Upwork Terms of Service.
Feb 5, 2020 09:38:17 AM by Umit T
It seems like I have reached the maximum number of tries to upload your ID to verify my identity so that I can access all jobs. What should I do?
Feb 5, 2020 09:43:26 AM by Joynul A
Go to settings then cross to identity verification. If you are not able to upload please touch Upwork assist center. Verification can not guarantee to post the proposal. Before observe Upwork will approve your ID.
Have a good day!
Feb 5, 2020 10:12:53 AM by Bojan S
Hi Umit,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Feb 6, 2020 06:24:49 PM by Elena S
Hello! why my account still paused ? I wrote few letters and you didnt answer me
Feb 6, 2020 08:55:43 PM by Avery O
Hi Elena,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Feb 7, 2020 11:06:43 AM by Crystal S
I'm having alot of trouble trying to get my gov pic id (drivers license) to upload, I took a picture with 4 corners saved on jpg, I didn't change anything and its still not going through. I don't know what else to do
Feb 7, 2020 11:49:55 AM by Bojan S
Thank you for reaching out to us, Crystal.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Feb 7, 2020 05:32:14 PM by Garrett D
I've tried to upload my Driver's License, but it keeps saying the names don't match, even though they do.
Feb 7, 2020 06:25:51 PM by Joanne P
Hi Garrett,
One of our team members will reach out to you directly and assist in completing the location verification process. Thank you!
Feb 8, 2020 10:57:59 AM by Emily R
Having trouble with ID verification. It keeps saying it is having trouble analyzing but ive submitted like 30 perfect photos. Please help before i go insane!
Feb 8, 2020 04:04:19 PM by Joanne P
Hi Emily,
One of our team members will reach out to you directly and assist in uplaoding your ID for verification. Thank you!
Feb 10, 2020 05:45:14 AM by Noel F
When attempting to verify my phone number, I press the green Verify Phone number button, but no text is sent to my phone.
What can I do to resolve this, please?
Thank you!
Feb 10, 2020 06:01:29 AM by Goran V
Hi Noel,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Feb 11, 2020 06:08:16 AM by Payton G
I have been trying for the last 30 minutes to complete my application and submit it. I got to the very end, where you're supposed to enter your phone number and you're supposed to receive a 5-digit code. No matter what I do, how many times I try to resend the code or reload the page, the code won't send. I tried finding customer support, but there appears to be no actual human-being on this site that I can talk to about fixing the problem, just a bunch of robots that aren't programmed to answer my question or help fix the problem. This is my last attempt to fix the problem.
Feb 11, 2020 06:21:28 AM by Goran V
Hi Payton,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Feb 11, 2020 11:43:38 AM by Tony H
Hey there.
I live in Florida, United States and I have a problem using Upwork. I have been trying to verify my ID but Upwork is unable to accept it. I kept getting messages that Upwork has trouble verifying my ID. Please help me verify my ID. Thank you.
Feb 11, 2020 11:59:25 AM by Bojan S
Hi Tony,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Feb 12, 2020 04:17:03 AM by Tony H
Hello everybody.
I have noticed a problem upon verifying my ID. Upwork seems to not be able to verify it. Please help since I am not sure what is happening. The picture of my ID is as described by the guidelines.
Feb 12, 2020 05:16:18 AM by Full D
Feb 12, 2020 05:46:31 AM by Goran V
Hi Full,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification.. Thank you.
Feb 13, 2020 08:31:42 AM Edited Feb 13, 2020 08:35:03 AM by Rachel S
Hello. I have submitted yet another photo to verify my identification. I have followed all of the criteria and have been denied again. Can I have an actual person verify that this is adequate? I have attached my most recent submission below.
Thank you
Feb 13, 2020 09:36:26 AM by Bojan S
Thank you for reaching out to us, Rachel.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Feb 14, 2020 07:17:28 AM by Summer K
Hello,
I have tried multiple times to verfiy my ID using my Driver's Lic. and all attempts have failed. I'ved used different camera phones, lighting, backgrounds, and cameras to do this and it will not accept it. Is there anyway I can get help with this so that I may begin sending out proposals?
Mahalo!
Feb 14, 2020 08:32:10 AM by Bojan S
Hi Summer,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Feb 14, 2020 01:21:22 PM by JEAN MARIE R
Message I recieved when trying to submit a Proposal for an assignment. (You've reached the maximum number of tries to upload your ID. Please contact customer support.)
Feb 14, 2020 01:59:31 PM by Bojan S
Thank you for reaching out to us, JEAN MARIE.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Feb 15, 2020 03:04:23 PM by Nantawat S
Hello,
I uploaded my state driver's license but after I clicked the submit link I noticed that my jpeg file was upside down. Then I was notified that my verification failed and that my account was put on hold.
How can I remedy this situation?
Feb 15, 2020 07:00:12 PM by Joanne P
Hi Nantawat and Samantha,
One of our agents will reach out and assist you directly via ticket. Thank you!
Jan 19, 2020 03:31:36 PM by Joanne P
Hi Hammad,
I checked your account, and one of our agents already updated your ticket providing further assistance. Please check the instruction they shared, and feel free to post your questions on the ticket so that the agent can assist you further. Thank you!
Feb 16, 2020 04:13:50 PM by Skylin T
I tried both my state ID and passport, they couldn't be verified, and so I am unable to apply for a job. I don't know what gives, the files are .png, scanned images with good resolution. Ideally, I would contact tech support of course, however none of the support links seem to work. Please help.
Feb 16, 2020 05:22:23 PM by Joanne P
Hi Skylin,
One of our agents will reach out and assist you directly via ticket. Thank you!
Feb 16, 2020 08:36:59 PM by Zachary H
For some reason, Upwork wouldn't accept my ID even though my picture was high resotion, followed the directions, and was clear. So I went through a chat session with a representative who said that he was fixing it and that I would be verified with a check beside my name. That didn't happen. I then had a phone call with a rep and was told the same thing and it seemed to work fro a while. But now when I login it is asking AGAIN for me to verify my ID. I'm thinking about just giving up on the platform. It's taken me hours to try and get this taken care of and now I've gone from mildly irritated to angry. At this point, I'm going to have to start telling my colleagues not to use you when they ask about freelance work. It has not remotely been worth the time I've spent on this one thing with nothing to show for it with no change in status over several weeks.
Feb 16, 2020 10:54:38 PM by Avery O
Hi Zachary,
It looks like you are referring to verifying your location. I would like to note that Upwork has different verifications in place, and users may be asked to complete different verification processes to ensure that the marketplace is safe for everyone.
As for the verification that you yet to do, you are being requested to submit an ID to be able to verify your location and gain access to jobs that have a location requirement. Here is more information about this type of verification. Just the same, I have shared your account information with the Customer Support Team, and they will reach out to you to assist you further with your concern.