Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 17, 2020 11:30:34 AM by Ndikum K
hello,
i tried verifying my upwork account with my government id and i reached the maximum tries. So i was asked to contact customer support for that. how do i go about it.
Feb 17, 2020 01:05:40 PM by Bojan S
Hi Ndikum,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Feb 17, 2020 02:56:48 PM by Randi S
I go by my first name and married name, but my drivers license and passport have my maiden name as my middle name so Upwork couldn't verify. Then when I went to change my account name as suggested, the request to change is now under review. Is there any way to actually get this explained to someone so it can get straightened out?
Feb 17, 2020 05:58:56 PM by Avery O
Hi Randi,
It looks like the ID you submitted has already been verified based on the information you have in your Upwork account. If you need further help, please don't hesitate to reach out so that our team can assist you further.
Feb 20, 2020 10:50:50 AM by Dominic N
I've tried uploading a picture of my driver's license but it rejected it. The picture isn't blurry and all four corners are showing so why will it no upload. I can't send out proposals or get clients without them accepting my form of identification. Any help is well appreciated
Feb 20, 2020 11:57:43 AM by Bojan S
Thank you for reaching out to us, Dominic.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Feb 22, 2020 02:54:02 PM Edited Feb 22, 2020 04:53:22 PM by Kyle R
When I tried to send in a proposal for a job, I was prompted to verify my ID, but everytime I upload my ID accourding to the guidlines I keep getting this message:
"We had some trouble verifying your ID
Sorry, we’re having some trouble analyzing the image of your ID at this time.
Please try again later."
Feb 22, 2020 07:12:00 PM by Joanne P
Hi Kyle,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process. Thank you!
Feb 23, 2020 10:48:07 AM Edited Feb 23, 2020 03:24:44 PM by Joanne P
Hi All,
As a spouse of a research scholar, I have been working as an independent statistical consultant.
Upwork seems like a great place to find new clients. However, I do not possess a Driver's license, State ID, US Passport, or Green card.
My US issued work permit seems like a decent alternative, but is not recognized by the system.
How can I verify my identity in this case?
Thanks in advance,
Sofie
**Edited for Community Guidelines**
Feb 23, 2020 03:26:30 PM by Joanne P
Hi Sofie,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process. Thank you!
Feb 24, 2020 08:05:57 PM by Mikhial P
I just need help to verify my account so i can take jobs and bid on jobs. Any help is appreciated thanks
Feb 24, 2020 09:34:00 PM by Avery O
Hi Mikhial,
It looks like you're referring to your location verification. A member of the Customer Support Team will reach out to you to assist you further with verifying your location.
Feb 25, 2020 01:28:50 PM by Matthew G
Feb 25, 2020 02:13:46 PM by Bojan S
Hi Matthew,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Feb 26, 2020 06:41:07 AM by John V
Hi, I have had trouble uploading my ID for location verification. it says that I have reached the maximum number of attempts. Kindly help me out.
Feb 26, 2020 06:58:39 AM by Goran V
Hi John,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Feb 26, 2020 12:48:26 PM by John V
Hello Goran, Am yet to receive any communication from your member.
Feb 26, 2020 01:44:56 PM by Bojan S
I apologize for the delay in receiving an update, John.
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Feb 27, 2020 03:04:54 PM by Mary Jisha J
Hi!
I received an email from upwork saying that my profile is complete and I am ready to apply. But when I tried applying it says, "You've reached the maximum number of tries to upload your ID. Please contact customer support."
Can anyone help?
Feb 27, 2020 06:14:44 PM by Avery O
Hi Mary,
It looks like you are trying to verify your location. A member of the Customer Support Team will reach out to you to assist you further with your concern.
Feb 29, 2020 09:20:01 AM by Scott M
I can't get a request ID to do verfication with.
I also don't know where to upload a photo now?
I'm locked out of everything. Any assistance would be great.
Feb 29, 2020 05:24:36 PM by Joanne P
Hi Scott,
Thanks for reaching out. I've shared your concern with the team, and one of our agents will reach out and assist you directly via ticket.
Feb 29, 2020 10:44:19 AM by Bobbie F
Feb 29, 2020 10:54:55 AM by Jennifer M
Bobbie F wrote:
I have a problem, on December 3, 2019 my home caught fire. It destryed absolutely everything. Meaning birth certificates, social security cards, and any other important piece of paper among all our belongings. So my problem is, i have no ID to verify my identity. I know i should just go get another id, but my issue is, i have no proof that they need in order to get a new photo id. Is there any other way i may verify my odentity on upwork? I tried my insurance card and another state card, but it would not sccept i suppose because they have no photo on them. Can someone please help me or ppint me in the right direction. I cannot even collect money i have already earned because i cannot verify my identity. Im so confussed and lost. Thanks in advance.
You can order a birth certificate online. I had to do that for employment. I think the other piece is an SSN card IIRC, and once you get a birth certificate, you can get an SSN card and then get your license. The longest thing is the birth certificate, but you can have it shipped overnight. I think you can get a license with a birth certificate and some kind of bill like mortgage, but it's been a while. You can check with the DMV site.
Feb 29, 2020 07:33:24 PM by Joanne P
Hi Bobbie,
I'm sorry to hear about what happened. I've shared your concern with the team, and one of our agents will reach out to you via a support ticket to assist you directly. Thank you.
Mar 1, 2020 08:34:06 AM by Jacinta Louisa Mar H
Mar 1, 2020 12:30:53 PM by Joanne P
Hi Jacinta Louisa Mar,
I've shared your concern with the team, and one of our agents will reach out to you via a support ticket to assist you directly. Thank you.
Mar 1, 2020 02:29:03 PM by Marlon Yoany F
Hi There, I "have reach my maxium number of atempts to upload my ID" and I am becoming irritated with this process.
Mar 1, 2020 05:04:20 PM by Joanne P
Hi Marlon Yoany,
Thanks for reaching out. I've shared your concern with the team, and one of our agents will reach out and assist you directly via ticket.
Mar 2, 2020 11:38:56 AM by Mars C
How can I get location verification with my EAD card? (I'm waiting for my state ID to be sent to me)
Please help, thank you!
Mar 2, 2020 01:04:28 PM by Bojan S
Hi Mars,
In order to verify their location, a freelancer needs to provide a state ID, driver's license, U.S. passport or greencard. Unfortunately, it's not possible to verify the location without one of those documents but you can still have access to all the jobs in the marketplace that don't have U.S.-only requirements.
Thank you!
Mar 2, 2020 07:36:01 PM by Benjamin A
Mar 2, 2020 08:38:07 PM Edited Mar 2, 2020 08:46:26 PM by Avery O
Hi Benjamin,
I'm part of the Upwork team. I'm a Community Moderator for Upwork's Community (hello, and welcome!). Could you please share more information about your experience so that I can look into this for you?
ETA: Hi Benjamin, are you referring to your location verification? I have asked the Customer Support Team to reach out to you regarding this concern to assist you further. Let me know if you need further help!
Mar 2, 2020 09:17:07 PM by Benjamin A
Mar 2, 2020 11:21:46 PM by Avery O
Hi Benjamin,
It looks like this is indeed the reason why you're getting that error. A member of the Customer Support Team will reach out to you to assist you with completing your location verification.
Mar 3, 2020 10:53:11 AM by Clay B
My account was just put on hold because I uploaded my state issued ID and y'all couldn't verify my location. I need work now or I wouldn't be trying to verify my location.
What do I do?
Mar 3, 2020 11:37:22 AM by Bojan S
Thank you for reaching out to us, Clay.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.