United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

I'm having issues getting my ID verified. I followed the guidelines and instructions, and it continued to tell me it couldn't accept my ID. Then it ended up locking me out and now for weeks I haven't been able to retry or get in touch with anyone. Has anyone else had this problem? How can I resolve this? Thank you! 

[#3]

Hi Amy,

Someone from our team will reach out to you via support ticket in order to assist you with your verification. Thanks!

[#4]

I have tried to verify my ID and I got denied all the times I need help to fix this

[#5]

Hi Roberto,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#6]

Hi guys,

I have a client ready to hire me, but Upwork won't accept my IDs.
I've submitted several times (Georgia State ID) according to their specs.

Can someone please help me?

[#7]

Hi Arian,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#8]

I just submitted my Upwork profile and it asked me to verify my ID by uploading a driver's license. I did that, and then it told me "we were unable to authenticate your ID." All the info on my driver's license is correct, so I don't understand why that happened, and Upwork gave me no information as to whether or not they will follow up.

Has this happened to anyone else? If so, did Upwork ever follow up and fix the problem? I'm frustrated and can't find any helpful information.

[#9]

Hello Rilee,

You may see this article below, may be this could help you.

https://support.upwork.com/hc/en-us/articles/360000563227-Government-ID-Verification

[#10]

Hi RiLee,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#11]

yes happened to me too. I recieved an email from support just now. 

[#12]

I had made my upwork profile a month or so back, but havent started working yet. I tried to send a proposal for a job and it asked me to verify my identity which i did by uploading my Valid USA driving liscence and i got an email back saying they cannot verify my id and put a hodl on my account. NO explanations as to why it did not accept and no cotact information to talk to someone to work out the issue. 

What am I supoose to do now? HOw does anyone go from here?

[#13]

Hi Fakeha, 

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#14]

Thank you Andrea. I appreciate someone reaching out to me. When I click on to the support ticket it says my issues are solved. They arent. I hope they do reach out to me regarding my ticket and not assume that it has been solved becasue the staus in the bar says it. 

Looking forward to the help, 

Thanks so much

[#15]

Mary I agree with you , I also have one major issue with this system. There seems to be absolutely no way to contact and get help or call number associated . I have uploaded my drivers liscence which is Valid. I dont know what the issue is and all I got was email saying they have placed my account on hold because they cannot seem to to verify it. 

What to do next? How does one go about assuring their identity and veryfing their credentials? who can I reach out to? We are here to find work as freelancers and help those who need it. Instead of giving proposals I have spent half of my day figuring out how and who to reach out to me regarding the issue. Still no one has bothered.

I am at my wits end quite honestly. 

PLease help

[#16]

I havent even started sending proposal yet. I tried to apply for one as  a freelancer and I get an email from upwork on account hold. I uploaded my Valid drivers liscence. Still in a limbo here. Can I send proposals or not? what to do next? what Id verification do you need? How does one get their account aactiavted etc?

[#17]

Nichola if one gets stuck on the very first step and there is no one to reach out to , where do we go from there? I logged in to my account last night. Found a fitting job and wanted to send a proposal. When I clicked on it I was propted to a window to verify my ID, so I uploaded my Valid Driving Liscence. All I got was an email from upwork sayign that they have put my accoutn on hold since they cannot verify my ID. 

No reason as to why or what to do next or who to contact. I have been trying since morning to reach out to any help or support. Franky, autobot doesnt help when it cant even understand my confusion. I havent even started getting a job as yet. Im new to the upwork community. Am I supposed to delete accoutn aadn apply again?what else do you need? its very discouraging when you see no one there to help out when we are trying to understand a system. 

[#18]

Hi there,

I’ve been attempting to verify my identity for five (5) days to no avail.

I’ve supplied;

State ID
US Passport Card
Bank Statement

Yet my efforts are consistently kicked back to me and I’m not given the option to actually speak with someone (just no-reply email addresses).

Can someone please help? I have a contract that I’m unable to accept until I successfully pass the process.

Thank you.

[#19]

Hi Arian,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#20]

Hello

I've reached the maximum number of tries to upload my ID. What can I do?

[#21]

Hi Rodolfo,

Someone from our team will reach out to you to assist you with your verification. You can access your ticket here.

Thanks!

[#22]

Hello,

I just uploaded my ID and got an email a couple of minutes after, I do not not what I missed, can anybody tell me how I can fix this or who to contact to get that information?

Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.
As a result, we have placed a hold on your account. Please know you will still be able to work and complete any open contracts and withdraw earnings, but you won't be able to submit proposals for new jobs or accept new contracts.
We are sorry to have to take this step, but we must for the safety of our marketplace. Please let us know if you have any questions.
Thanks,
The Upwork Team

[#23]

Hi Julius,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#24]

I'm new to Upwork, and when I was creating my profile, I uploaded my driver's license in which the address needed to be updated, and didn't match my current information. I recently had it updated, but now it says "You've reached the maximum number of tries to upload your ID." 

How do I resolve this? 

[#25]

Hi Kayla,

One of our agents will reach out and assist you in verifying your location via a support ticket. Thanks!

[#26]

HELP! I have tried several times to redo my ID verification. I cannot contact the so called customer service because they simply do not care. This is the only place I was allowed to go. Please help me 

I need to redo my ID verification.