๐Ÿˆ Community
bhar5027
Member

United States Location Verification - Unable to do

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and theyโ€™ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

5,257 REPLIES 5,257

I am unable to verify my id so I can apply for work each time I try to a system message comes on sayingYou've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please". 

Hi Gabriella,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

 

~ Joanne
Upwork
dockistry
Member

Need to upload ID. Where do I do that? There are no links to the page

Hi Christopher,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
medcraftsaje1
Member

Hello, I am new to Upwork and am having trouble uploading a form of ID to start working. I have tried uploading various photos of my Hawaiโ€™i state ID and Australian Passport. I am a citizen of US, however donโ€™t have a driverโ€™s license or US Passport and my Green card has expired. Hopefully someone from your team can help me. Aloha.

Hi Saje,

 

I see you have already submitted a support request about your situation, someone from our team will review and update you shortly.

 

Thanks!

~Andrea
Upwork
das_udayan
Member

I have tried multiple times to verify my ID and the AI is simply not working. Is there a place that I can email the ID to for verification? Or somewhere I can upload it?

Hi Udayan,

 

Someone from our team will reach out to you via support ticket in order to assist you with your verification.

 

Thanks!

~Andrea
Upwork
cbc50b2e
Member

Hi there,

 

I just joined Upwork today and my account creation went smoothly.  I found a job I would love to do and once I attempted to submit a proposal I was asked to submit a form of ID for verification.  I submitted a clear photo of my drivers license and then was informed my account was placed on hold, and I'm a bit confused whereas to go from here.

 

I would love some help, thank you for reading.

Hi William,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork

Thank you ๐Ÿ™‚

cbc50b2e
Member

Hey there,

 

I created my Upwork account yesterday and have been having some issues since then.  Yesterday when attempting to verify my ID, my account was placed on hold.  I made a post here and got in contact with support, who send me additional steps to verify my account.  I completed these steps and a few hours later received an email saying welcome to Upwork, so I'm assuming my verification was accepted.

 

However, I still cannot submit any proposals for jobs as I'm met with the message, "you've reached the maximum number of tries to upload your ID."  

 

Additionally, when I first made my account I accidently made it under the name Satori Blue since that is my email and it autofilled.  I requested my name be changed, and something quite odd happened.  The change was approved, however it only changed in a few placed.  When I click my icon or am on the support forms, it shows my actual name (William Power) but when I click to view my profile and to preview how my profile looks to the public, the name is still Satori Blue.  I've added a screen snippet to show what exactly I mean.

 

Thank you for all your help, sorry for having so many issues right away!

Hi William,

 

One of our team members will reach out and assist you directly in verifying your location via a support ticket. Thank you!

~ Joanne
Upwork
sueraazdesign
Member

Hi! I am in the U.S and I have identification issued by the United States Government. in this case an Employment Authorization Card. What can I do so that this identification is allowed as a proper ID verification document. I called Tech support and they tell me that it is accepted, but I can't get the system to allow me to upload so that my ID is verified manually by Upwork.

 

I do not have a U.S passport or Green Card, or License or State ID. 

Hi Sue,

 

In order to verify their location, a freelancer needs to provide a state ID, driver's license, U.S. passport or greencard. It's not possible to verify location without one of those documents but you can still have access to all the jobs in the marketplace that don't have U.S.-only requirement.

~ Bojan
Upwork
aaf5fb11
Member

Hi Upwork,

 

I just got a freelance gig, but not able to start until I ger my ID verified.  I am not a U.S citizen, and I do not have a green card, U.S. passport, a driver license, and a state ID. I wonder if Upwork can accept other forms of ID,  like Passport from other countries and other types of work permits, and where I can get them verified.

 

This article only states what Upwork needs from us, but never tell us where we can provide our own IDs.

https://support.upwork.com/hc/en-us/articles/360000563227

 

Cindy

Cindy you can use any of the official ID proof that Identify your Identity like Passport, Driving Licence etc.

But where I can upload them? They only accept U.S. issued IDs through the ID verification window.

Hi Yitong,

 

In order to verify their location, a freelancer needs to provide a state ID, driver's license, U.S. passport or greencard. Unfortunately, it's not possible to verify location without one of those documents but you can still have access to all the jobs in the marketplace that don't have U.S.-only requirement.

~ Bojan
Upwork
98fb4180
Member

how can I upload my Visa Information for my ID options?

Hi John,

 

Someone from our team will reach out to you via support ticket in order to assist you with your verification.

 

Thanks!

~Andrea
Upwork

I'm having issues getting my ID verified. I followed the guidelines and instructions, and it continued to tell me it couldn't accept my ID. Then it ended up locking me out and now for weeks I haven't been able to retry or get in touch with anyone. Has anyone else had this problem? How can I resolve this? Thank you! 

Hi Amy,

 

Someone from our team will reach out to you via support ticket in order to assist you with your verification. Thanks!

~Andrea
Upwork

I have tried to verify my ID and I got denied all the times I need help to fix this

Hi Roberto,

 

Iโ€™ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
ianharrisnyc
Member

Hi guys,

I have a client ready to hire me, but Upwork won't accept my IDs.
I've submitted several times (Georgia State ID) according to their specs.

Can someone please help me?

Hi Arian,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
629ce4a1
Member

I just submitted my Upwork profile and it asked me to verify my ID by uploading a driver's license. I did that, and then it told me "we were unable to authenticate your ID." All the info on my driver's license is correct, so I don't understand why that happened, and Upwork gave me no information as to whether or not they will follow up.

 

Has this happened to anyone else? If so, did Upwork ever follow up and fix the problem? I'm frustrated and can't find any helpful information.

Hello Rilee,

 

You may see this article below, may be this could help you.

 

https://support.upwork.com/hc/en-us/articles/360000563227-Government-ID-Verification

 

 

Hi RiLee,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork

yes happened to me too. I recieved an email from support just now. 

fakehaa
Member

I had made my upwork profile a month or so back, but havent started working yet. I tried to send a proposal for a job and it asked me to verify my identity which i did by uploading my Valid USA driving liscence and i got an email back saying they cannot verify my id and put a hodl on my account. NO explanations as to why it did not accept and no cotact information to talk to someone to work out the issue. 

What am I supoose to do now? HOw does anyone go from here?

Hi Fakeha, 

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork

Thank you Andrea. I appreciate someone reaching out to me. When I click on to the support ticket it says my issues are solved. They arent. I hope they do reach out to me regarding my ticket and not assume that it has been solved becasue the staus in the bar says it. 

 

Looking forward to the help, 

 

Thanks so much

fakehaa
Member

Mary I agree with you , I also have one major issue with this system. There seems to be absolutely no way to contact and get help or call number associated . I have uploaded my drivers liscence which is Valid. I dont know what the issue is and all I got was email saying they have placed my account on hold because they cannot seem to to verify it. 

What to do next? How does one go about assuring their identity and veryfing their credentials? who can I reach out to? We are here to find work as freelancers and help those who need it. Instead of giving proposals I have spent half of my day figuring out how and who to reach out to me regarding the issue. Still no one has bothered.

I am at my wits end quite honestly. 

PLease help

fakehaa
Member

I havent even started sending proposal yet. I tried to apply for one as  a freelancer and I get an email from upwork on account hold. I uploaded my Valid drivers liscence. Still in a limbo here. Can I send proposals or not? what to do next? what Id verification do you need? How does one get their account aactiavted etc?

fakehaa
Member

Nichola if one gets stuck on the very first step and there is no one to reach out to , where do we go from there? I logged in to my account last night. Found a fitting job and wanted to send a proposal. When I clicked on it I was propted to a window to verify my ID, so I uploaded my Valid Driving Liscence. All I got was an email from upwork sayign that they have put my accoutn on hold since they cannot verify my ID. 

No reason as to why or what to do next or who to contact. I have been trying since morning to reach out to any help or support. Franky, autobot doesnt help when it cant even understand my confusion. I havent even started getting a job as yet. Im new to the upwork community. Am I supposed to delete accoutn aadn apply again?what else do you need? its very discouraging when you see no one there to help out when we are trying to understand a system. 

ianharrisnyc
Member

Hi there,

Iโ€™ve been attempting to verify my identity for five (5) days to no avail.

Iโ€™ve supplied;

State ID
US Passport Card
Bank Statement

Yet my efforts are consistently kicked back to me and Iโ€™m not given the option to actually speak with someone (just no-reply email addresses).

Can someone please help? I have a contract that Iโ€™m unable to accept until I successfully pass the process.

Thank you.

Hi Arian,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
rodolfomonte
Member

Hello

I've reached the maximum number of tries to upload my ID. What can I do?