United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[adammcgahee]

Hey everyone,

I'm new here and I'm trying to get my account setup so I can find work. I noticed that I was asked for a copy of my ID and for some reason when I uplaoded it, the system said it didn't recognize my ID and now I can't apply for work. Does anyone have a suggestion? Thanks so much for all the help in advance!

[JoanneP]

Hi Adam,

We'll have one of our customer support team members reach out to you directly via email to assist further. Thanks!

[adammcgahee]

I still haven't heard anything. Any updates?

[mosesyearwood]

Hello,

I need to upload my driver's license. However, I am receiving the message, "You've reached the maximum number of tries to upload your ID. Please contact customer support." Then I am directed here instead of to a customer service representative, email, or phone number. I tried the Community Bot; that thing is not working for me.

Thanks in advance,

Miranda

[g_vasilevski]

Hi Miranda,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification, thank you.

[jonathanarreola]

Ran out of attemots go verify location need help verifying. Help center seems useless

[g_vasilevski]

Hi Jonathan,

One of our team members will reach out to you as well and assist you further, thank you.

[akward13]

I am trying to set up my account so I can start bidding on projects. Each time I tried to upload my ID for verification, it said that my name does not match. I uploaded the ID the max number of times and now my account is locked. I am trying to find a way to upload my ID differently, but can't seem to find a way.

[JoanneP]

Hi Anastasia Ku,

A member of our customer support team will reach out to you via email to assist you directly in uploading your ID. Thank you!

[mariakaned]

Hi

I submitted my driver's license ID for location verification and it kept saying the names didn't match even though they do. I've now been locked out of confirming my location and been told to email customer support.  Please help.

Thanks,

[JoanneP]

Hi Marya, 

One of the customer support team members will email you directly to assist in uploading your ID to complete the location verification step. Thanks!

[mariakaned]

Thanks a lot for this Joanne!

[enelson5]

Same problem. It says maximum number of attempts to very Identification and won't let me verify that I live in the US anymore.

[crayhernandez]

Hi Ethan, 

One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, thank you.

[rckreate]

Hi! I got this message: "You've reached the maximum number of tries to upload your ID." For some reason, it hasn't accepted my legitimate ID.What can I do for this?

I tried to contact "Customer Support," but the site reroutes me to general anwers which doesn't help me. 

What do I do for this?

[noor-albuhamzah]

Hello

How can I contact you? I reached the maximum number of tries to upload my ID.

I Can't upload it again or even reach you? what can I do?

Best Regards,

[crayhernandez]

Hi Noor,

One of our agents will contact you directly through support ticket and assist you with verification. Thank you. 

[steven_adler]

i have reached maximum number of id verification tries. because i didnt know that the corners have to be visible. i need to verify.

[crayhernandez]

Hi Asm,

One of our team members will reach out to you shortly through support ticket to assist you further with location verification. Appreciate your patience.

[iwunzekelvin98]

I need to get my identity back i have been trying and trying to put my ID and  it didnt work so now i cant do a job 

[crayhernandez]

Hi Chisom, 

One of our team members will reach out to you through an email to assist you with location verification. 

[iwunzekelvin98]

I need to get my identity back i have been trying and trying to put my ID and  it didn't work so now i cant do a job 

[rymoushka]

Hello community,

I have a problem when uploading my ID. It seems that i have reached the maximum of tries to upload my ID and i cannot figure out how to fix this. I've looked everywhere for customer support but everytime i end up here. So please, can anyone help me with this?

Thank you 

[AveryO]

Hi Rim, 

It looks like you were able to verify your location already. Please let our team know if there is anything else we can help you with. 

[b_buoy]

I'm having the same problem as everyone else. I'm receiving a message to contact customer support because I've reached the maximum number of attempts to upload my ID.

[AveryO]

Hi Barbra, and Ross, 

A member of the Customer Support Team will reach out to each of you separately to assist you with your location verification. 

[beguhe-nocero]

I submitted my DL to verify my identity but it failed. I took the scan of my id 3 times and submitted but all attempt failed. Need someone who could help me. Thanks, Nocero

[AveryO]

Hi Nocero, 

A member of the Customer Support Team will reach out to you to assist you further with your location verification.

[ishappiness]

Hi Team,

Trying to upload my valid id in my profile already tried several times, so advise me to contact support for me to proceed. Appreciate your assistance.

Thank you

[BojanS]

Hi Danielle,

One of our team members will reach out to you directly via support ticket to assist you with your verification process. Thank you.

[jannachristen]

I have tried to upload a phot of my ID for Identity Verification but it keeps beinf denyied. I have tried mutliple times, and now have reached my maximum amount of attempts, and need someone to help me complete this progress. 

[BojanS]

Hi Jotheeiswary, Catharina, and  Janna Perry,

Thank you for reaching out to us. I've escalated your account information to our support team.

One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

[zleef]

I'm also having this problem, my upload attempts are maxed out. Let me know how i can proceed. Thanks.

[catharinacapps]

Hi Guys, 

I tried to verify my ID and it did not work (I believe the picture I sent was too blurry) - is it possible to try again?

[j_vijayantheran]

Hi there, 

I am a new freelancer just joined upworks and I have trouble with ID verification. I reside in the United States with G4 visa status and I do have EAD (Employement Authorization) to work in the United States however I do not have United States's drivers licenses which I am currently working in progress hence I am not able to verify my identification. Can you please help me? Thank you so much. 

[ctdesigntech]

I tried to verify my ID, but it did not accept my picture and now my attempts are maxed out.  What do I do now?

[catalina-marulan]

I am also unable to verify my license. Can someone from Upwork also contact me? 

[AveryO]

Hi Catalina, Zac, Adam, and Ryan, 

I apologise for the inconvenience. The Customer Support Team will reach out to you to assist you with your location verification.

[bradschm]

Please help me verify my location

[AveryO]

Hi Brad, 

A member of the Customer Support Team will reach out to you to assist you directly.