Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 2, 2019 08:10:45 AM by Marlo C
I have sent in more than two IDs and still cannot bid on projects, Can someone please help me with this
Apr 2, 2019 09:30:53 AM by Bojan S
Thank you for reaching out to us, Marlo.
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Apr 2, 2019 11:41:17 AM by Emily F
I am also receiving this error message: You've reached the maximum number of tries to upload your ID. Any help would be greatly appreciated!
Apr 2, 2019 12:28:46 PM by Bojan S
Hi Emily,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.
Apr 2, 2019 01:52:54 PM Edited Apr 2, 2019 02:50:28 PM by Bojan S
Hello, My ID is not able to be verified and now I am locked out from trying? Can someone from the team help me please? Thanks! Sonja
**Edited for community guidelines**
Apr 2, 2019 02:21:33 PM Edited Apr 2, 2019 02:22:30 PM by Yousef K
I'm not sure how better to have attempted to verify my ID, but I posted 2 pictures of my passport as clear as possible matching their requirements and none of them were verified. Furthermore, when I attempted to redo it, I was blocked from ID verification and was sent to customer support, where I was lead to this forum. Seems like the managers themselves are too superior to solve my problems, so I guess I have to ask the community. I was attempting to apply for a job I received an email-invitation for when I stumbled upon ID verification. Anticipating a quick and efficient verification considering I am whom I am registered as, I was met with a maelstrom. How can I verify my ID now so this process can speed up and I can get back to applying for my job? I am being blocked from doing it right now. I can do anything besides posting my drivers license as I do not own one. I have seen the method of a video call and I would enjoy doing it if this site had that option / allowed me to.
I'd also think something as much of a nuisance as ID verification should be included when one registers an account - instead of when they're in the middle of applying for a job. Very frustrated and let down by what this site has to offer.
Apr 2, 2019 03:01:20 PM by Bojan S
Hi Sonja and Yousef,
We'll have one of our agents reach out to you via support tickets to assist you with your verification processes.
Thank you for reaching out to us.
Apr 2, 2019 03:00:06 PM by Amanda S
I need someone from Upwork to manually verify my ID. My DL and SS Card have a different last name because I recently got married and I'm not changing the info right away. I've tried uploading my marriage license but it is not accepting it.
Apr 2, 2019 03:52:47 PM by Bojan S
Hi Amanda,
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Apr 2, 2019 03:56:07 PM by JayaPrakash C
Hi,
I am unable to upload my ID so that I can apply for Jobs. So please help me in uploading my ID.
Regards,
Prakash.
Apr 2, 2019 05:54:23 PM by Avery O
Hi Prakash,
I checked your account and can see that the team has reached out to you through this support ticket. Kindly refer to the ticket so that the team can assist you further with your location verification.
Apr 2, 2019 03:52:03 PM by Arkeem T
Apr 2, 2019 04:54:26 PM by Assad H
I am trying to upload my Driver's License for location verification but it says "You've reached the maximum number of tries to upload your ID." What can I do now?
Assad
Apr 2, 2019 05:45:26 PM by Avery O
Hi Arkeem, and Assad,
The Customer Support Team will reach out to you to assist you with your location verification.
Apr 2, 2019 03:46:08 PM by Arkeem T
Apr 2, 2019 07:34:46 PM Edited Apr 2, 2019 07:44:06 PM by Antonita B
Hi, I just got appoved to join Upwork however, when it got to the driver license verification it claims my name doesn't match and I've reached my maximum allowable attempts. Can someone help me? (I did try to use my middle name and last name-no nicknames-nogo)
Apr 2, 2019 09:51:54 PM by Avery O
Hi Antonita,
The Customer Support Team will reach out to you to assist you with your location verification.
Apr 2, 2019 07:07:45 PM by Agnieszka M
Hi,
I have the same problem, trying to upload a perfect image of Driver License photo and scan, all according to the rules. Im stuck now.
Apr 2, 2019 07:52:55 PM Edited Apr 2, 2019 07:54:43 PM by Heidi J
Hello
I am experiencing the same problem. I spoke with 'Live Chat' last week but still experiencing the same issue with the ID and reaching my maximum tries.
Can you please help?
Thank you
Apr 2, 2019 11:08:05 PM Edited Apr 2, 2019 11:25:36 PM by Avery O
Hi Heidi, Emaus, and Agnieszka,
The Customer Support Team will reach out to both of you to assist you with your location verification.
Apr 2, 2019 10:19:34 PM by Emaus S
I am able not to submit a proposal because I have exhausted the number of times to verify ID.
Apr 2, 2019 10:16:40 PM by Kamil E
Apr 2, 2019 11:38:26 PM by Avery O
Hi Kamil,
I'll go ahead and share your account with the Customer Support Team and they will get in touch with you to assist you with your location verification.
Apr 2, 2019 11:36:28 PM by Khanh N
Hi, I couldn't complete identity verification. I uploaded my ID only once time and it said I have reach maximum of tries to submit my ID and it wouldn't let me to do anything.
Apr 3, 2019 12:21:49 AM by Goran V
Hi Khanh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification, thank you.
Apr 3, 2019 01:30:23 AM by Liliam S
Hi
I've tried multiples time to verify my ID and now am unable to see the vefication link on my browser if there's any way you guys can help me resend me the link to proceed with another trial them fine.
Apr 3, 2019 03:02:24 AM by Goran V
Hi Liliam,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 3, 2019 07:15:10 AM by Alexis S
I've been trying to apply for jobs, but the site never accepted my photo ID and now I've been locked out of attempting. Where do I go from here?
Apr 3, 2019 08:03:38 AM by Bojan S
Hi Alexis,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.
Apr 3, 2019 09:50:26 AM by Beth T
I tried to upload my passport so I could verify as being U.S. based. The system after only one attempt now refuses to verify my passport and I have yet to receive an email about it. How long does the email usually take? Can I speak to someone about this? Heeeeelp!
Apr 3, 2019 09:53:09 AM by Jordan C
Apr 3, 2019 10:37:28 AM by Bojan S
Hi Jordan and Beth,
We'll have one of our agents reach out to you via support tickets to assist you with your verification processes.
Thank you for reaching out to us.
Apr 3, 2019 11:18:35 AM by Jonathan B
I tried to supmit my drivers license but after one attempt it did not accept and is now giving me this error message: "You've reached the maximum number of tries to upload your ID". Any help would be appreciated. Thanks!
Apr 3, 2019 12:37:41 PM by Morgan C
I am having the same issue and also need assistance to resolve this. Could you please have someone help?
Apr 3, 2019 01:34:14 PM by Bojan S
Hi Cristina, Morgan, and Jonathan,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Apr 3, 2019 07:06:55 PM by Brian K
I received the message "You've reached the maximum number of tries to upload your ID. Please contact customer support." How can I reach customer support to address this issue?
Thanks!
Apr 3, 2019 08:34:17 PM by Avery O
Hi Brian,
The Customer Support Team will reach out to you to assist you with your location verification.