United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[BojanS]

Hi Shehraz.

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[pengshi]

My location verification failed, even though I uploaded my California driver's license. It could be the image quality. I couldn't find a way to retry, there's only a message telling me to contact support, which just led to a bot. Any help is appreciated.

Thanks.

[luigic2020]

Use the bot. I just verified my account, used the bot which was a real person, did a very quick and simple video chat and all done in less than a minute. 

[AveryO]

Hi Peng, 

I checked your account and can confirm that your ID has already been accepted, and your location has already been verified. If you need further help, please let me know. 

[pengshi]

Great! Thank you.

[michelewrite]

Hello All, 

I am having some issues with uploading my Drivers License for verification. The site is saying the ID I am uploading is not supported. I believe this is because the State of Georgia changed the design of our Drivers Licenses so it is not recognizing. Is there a way to have an actual human verify my ID instead of the automated system? 

Thank you! 

Michele 

[BojanS]

Hi Michele,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[c5071431]

Hello, I would like to know whether my account is verified?

I see that

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support
so, where and how I can do that?

[g_vasilevski]

Hi Yev,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[truartist]

Everything is all set EXCEPT I get this message...

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

Help, Please and Thank you.

[AleksandarD]

Hi Lonnie,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with your verification.

Thank you.

[fily2014]

Hello, I have the following issue:You've reached the maximum number of tries to upload your ID.

[BojanS]

Hi Filiberto,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[49e857ae]

I have reached the available tries to upload an image of my ID. How do I try again?

[AveryO]

Hi Stacey, 

A member of the Customer Support Team will reach out to you to assist you further.

[savvymompreneur]

I followed instructions on uploading my ID for upwork but it wouldn't accept it. I can't find a way to email Upwork about it.

Is there really no way to reach a customer service rep or something? This is ridiculous.

[kirnazdogan]

Did you try to mention your problem in the help center? 

Go here and click the "Get Help" button in the "Contact Us" section. A chat bar will be opened on the right side of the screen, then you should write your problem. And if you couldn't find it in the suggested solutions, you can send an email. 

[JoanneP]

Hi Renee Samantha,

One of our team members will reach out and assist you directly in uploading your ID for verification. Thank you!

[ethanjar]

The system fails to verify my drivers license. Can someone reach out to my to manually verify it?

[JoanneP]

Hi Ethan,

One of our team members will reach out and assist you directly in uploading your ID for verification. Thank you!

[zeek347]

I can not upload my iD. Can I do it manually? I've try to upload it too many times and, now it not allowing me to try no more.

[BojanS]

Hi Ezeikel,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[qadira]

Hi, my green card still pending but I have an EAD card to verify my location. How can I reach customer support to help me with this? Thanks

[AveryO]

Hi Hayatul, 

A member of the Customer Support Team will reach out to you to assist you further with your concern.

[qadira]

Hi Avery, I haven't got any message from the customer support team. Please assist. Thanks 

[AleksandarD]

Hi Hayatul,

I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[pompasty]

I do not have US phone number to recieve SMS, but I have a russian one and I live in US. I can not finish my account without it, please help.

[g_vasilevski]

Hi Pavel,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[lorrainetang]

I submitted my ID but it was unable to be verified for some reason and my account is placed on hold. What can I do to resolve this? Thanks in advance!

[g_vasilevski]

Hi Lorraine,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[kdubba14]

Hi, I am also running into this issue and I uploaded a clear picture of my driver's license. Can someone help please?

[AveryO]

Hi Kyle, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[yarbose]

Hey.

I just wanted to verify my ID. But currently I don't have a US passport or driver license. 

May I upload a passport of another country?

Thanks

[g_vasilevski]

Hi Yar,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[joellemahoney01]

I have reached the maximum attempts to verify using my id. How can I fix this so I can create proposals to jobs available. I'm currently looking for work to help my family out in between paychecks. I am very upset I can't get it to upload correctly so I can continue. Thank you 

[AveryO]

Hi Joelle, 

A member of the team will reach out to you directly to assist you with your location verification.

[7c6d7fab]

My ID was not verified even though I have submitted the proper ID, please advise what to do.

After I uploaded the picture of my ID, I just got the following email

"""

**Edited for Community Guidelines**

"""

I also found it extremely hard to contact customer support. 

[louisaj]

Sorry that has happened to you.

1/ Check your REQUESTS in the Upwork Help Center to see if you have an open ticket about this. If so, reply to Upwork on that.

2/ If you want to speak to a human. In the help center, click on the green thing bottom right corner. Type speak to human. Robot should transfer you to a real live human.

Good luck!

[7c6d7fab]

Thank you for your response! I decided to open the request, and I cannot even find the button to open request ... There seems to be already some threads about the same issue, so I will follow that.

[g_vasilevski]

Hi Makoto,

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.