Have you tried sending a ticket to our support team by clicking the Contact Customer Support link in the error message displayed? If you are still having some trouble sending a ticket, please let us know by replying to this post. Thank you!
Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
I also am having some troubles with verifying my ID. I am not running out of attempts, it just simply states that it is an unsupported card, although it is a normal US Driver's License.
Could you please try to create a ticket by clicking the Contact Customer Support link in the error displayed? If you are not able to create a ticket, please reply to this thread. Thanks!
I am having the same issue. I have tried submitting my drivers license several times and it has failed.
I would appreciate it if someone could contact me to resolve this issue.
Have you tried following the instructions Valeria K. posted below? If you are still having some trouble sending us a ticket, please respond to this thread. Thank you!