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United States Location Verification - Unable to do

zainahli
Active Member
Zainah I Member Since: Mar 15, 2018
1701 of 5,094

I have been having the same issues with my passport.  It keep prompting an error message. 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1702 of 5,094

Andrew & Zainah,

We'll have one of our agents reach out to both of you to assist you with your verification.

~Nina
cj1226
Active Member
Chris J Member Since: May 29, 2018
1703 of 5,094
Same issue, I've done it at least 3 times and still no luck.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1704 of 5,094

Hi Chris,

Please click on any job post with a U.S. location requirement You should be able to see a link to contact the Customer Support Team on top of the job post. Once you have connected with our team one of our team members will assist you further. Thank you!

~ Goran
Upwork
joneskalen
Active Member
Kalen J Member Since: Mar 15, 2018
1705 of 5,094

Hello,

I submitted my verification documents for U.S. residency. However, it is not accepted despite that it is an acceptable form of verification as per UpWork. I have exceeded the number of attempts to submit the documents and need help. Could someone assist?

cooper_dani
Active Member
Dani C Member Since: Mar 15, 2018
1706 of 5,094

it says contact customer service

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1707 of 5,094

Hi Dani,

We've requested that one of our agents reach out to you to help with this.

~Nina
baker-courtney
Active Member
Courtney B Member Since: Mar 15, 2018
1708 of 5,094

I attempted to upload my drivers license once and apparently now I am blocked from uploading again because it was rejected.  I believe it was rejected because of the format.  Otherwise I have no idea because I am a citizen living in Florida.

brianenskat
Active Member
Brian E Member Since: Feb 20, 2018
1709 of 5,094

Hello -

 

I am new to upwork, am not sure if this is the right venue. I am having this same problem. I see the follow error..

 

You've reached the maximum number of tries for uploading your ID

 

 

How do I fix this? I live in Chicago and this error prevents me from submitting proposals on US only jobs.

 

Please et me know if there is someplace else to ask this.

 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1710 of 5,094

Hi Brian,

One of our team members will reach out to you directly to help you with this.

~Nina
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