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United States Location Verification - Unable to do

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3461 of 4,858

Hi Kiersten,

 

One of our team members will reach out to you via support ticket and assist you directly in verifying your location. Thank you!


-Joanne
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pegf
Active Member
Peg F Member Since: May 21, 2019
3462 of 4,858

a message on my pages reads: You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.

 

How do I post or send the right information?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3463 of 4,858

Hi Peg,

 

I've shared your concern with our customer support team and one of the team members will reach out and assist you directly via support ticket. Thank you!


-Joanne
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fridal-jake
Active Member
Jake F Member Since: May 21, 2019
3464 of 4,858

Hi! I've tried to get my driver's license photo to be verified, but it isn't working. It probably has to do with the fact that it's still a vertical license (below 21). I'm currently 22, but haven't gotten it switched over. Is there still a way for me to get it verified so I can start work?

 

Thanks!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3465 of 4,858

Hi Jake, 

I shared your account information with the Customer Support Team and they will reach out to you to assist you with your location verification. 

Let me know if I can further assist you with anything!


-Avery
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heir142
Active Member
Christopher Marc N Member Since: May 23, 2019
3466 of 4,858

Hi Community,

 

I could use your help getting my ID verified.

 

I got the pop-up each time I want to submit a proposal.

"You still need to verify your ID to access all jobs. Verify your ID now."

 

purplepony
Community Guru
Pat M Member Since: Jun 18, 2016
3467 of 4,858

Christopher, exactly what's your question?

 

It appears that you simply need to select "Verify your ID now" and follow the instructions.

heir142
Active Member
Christopher Marc N Member Since: May 23, 2019
3468 of 4,858

I need the link from Upwork customer support to verify my ID. 

heir142
Active Member
Christopher Marc N Member Since: May 23, 2019
3469 of 4,858

The "verify now" link isn't working, so I need Upwork support to send the link for the ID verification

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3470 of 4,858

Hi Christopher Marc,

 

I've shared your concern with our customer support team and one of the team members will reach out and assist you directly via support ticket. Thank you!


-Joanne
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