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United States Location Verification - Unable to do

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3461 of 3,999

Hi Daniel,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
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Active Member
Jessica W Member Since: Jan 16, 2019
3462 of 3,999

I have been sent a job invite, and accepted it, but every time i try and do anything on the site, I am directed back to my profile, where it asks for my phone number for verification, but when I enter my phone number, I get this message: "You failed to verify this phone number. Please provide a different number."  That, however, is the only phone number I have. When i began to fill out Upwork forms earlier this year, i submitted my phone number and waited and waited for the verification code.. it never arrived.. contacted customer support, and they asked for my phone number .. yet again.. and wanted to call me. After doing a search for reviews on UpWork, i came across a LOT of customer complaints about the phone verification code not working, and it made (and still makes me) a bit suspicious about your process.. so i simply left the profile unfinished did not utilize your service... However, the job I found through their own job board, utilizes UpWork for pay, and sent me a job invite, so I will have to complete the process... can the verification process please be reset, and fixed so that I am sent a verification code, as I do not have any interest in receiving a phone call from you.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3463 of 3,999

Hi Jessica,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. You can access your tickets on this Link, thank you.


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Active Member
Angela J Member Since: Jun 4, 2019
3464 of 3,999

I am unable to upload my state issued ID. When I try to verify I am met with an error notification, stating my ID is an unacceptable form. It is not. My ID is a NM issued  Identification Card.

 

Any help is appreciated.

 

Thank you. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3465 of 3,999

Hi Angela, 

 

The Customer Support Team will reach out to you to assist you with your location verification.


-Avery
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Active Member
Angela J Member Since: Jun 4, 2019
3466 of 3,999

Hello! I was never reached out to. Recently posted another request for help. 

 

Thank you. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3467 of 3,999

Hi Angela, 


I checked your account and can see that the team has reached out to you last 7-June, with the email "Verification." You should be able to access this ticket with Ticket# 25747624 through your support page here. Kindly refer to to the ticket for more information on how you can complete your location verification. 


-Avery
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Active Member
Lacey C Member Since: Jun 4, 2019
3468 of 3,999

As requested, I uploaded a jped of my US passport but it failed for some unknown reason and now my account is on hold.  Any suggestions for how I can move through this and get the hold removed so I can start working?

Thanks,

LC

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3469 of 3,999

Hi Lacey,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us.

~ Bojan
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Active Member
Hannah C Member Since: Jun 5, 2019
3470 of 3,999

I uploaded a photo of my drivers license once, and then got an error message saying "You've reached the maximum number of tries to upload your ID. "
I sent an enquiry to Upwork support, but never got a reply back.

 

How can I verify my account?

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