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United States Location Verification - Unable to do

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3901 of 3,997

Hi Shirley, 

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Shirley A Member Since: Dec 5, 2019
3902 of 3,997
Thank you Smiley Happy
Active Member
Siham H Member Since: Dec 5, 2019
3903 of 3,997

I have been having difficulty uploading my ID. I have re-taken the image (Driver's Lic.)  several times and kept trying to get it to work with each one. Then it said I reached my max number of submissions. I am worried about this locking my account? Please advise.

Thank you!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3904 of 3,997

Hi Siham, 


The Customer Support Team will reach out to you to assist you with your location verification.


-Avery
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Active Member
Michael K Member Since: Dec 9, 2019
3905 of 3,997

HELLO 

 

I have tried several times to verify my ID. I tried horizontal and vertical. Black and white and color. PNG, JPEG and more... still nothing works I am using a normal California drivers license. I have reached my maximum number of tries. I would really appreciate someone to verify my ID so I can start looking for Work!!!!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3906 of 3,997

Thank you for reaching out to us, Michael.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.

~ Bojan
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Active Member
Diego F A Member Since: Dec 9, 2019
3909 of 3,997

Just to be more clear.  I thought my ID quality was the issue but it was the file type.  Now I have reached the maximum submissions and it says I need to contact support but I cannot find a phone number anywhere.  Is ther anything I can do? Can I get help here?

 

Thank you

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3909 of 3,997

Hi Diego, 

I apologise for the inconvenience this has caused you. The Customer Support Team will reach out to you through your open ticket to assist you further with your location verification.


-Avery
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Active Member
Ryan K Member Since: Dec 9, 2019
3909 of 3,997

I tried to upload my license but then my account was locked although I uploaded a valid driver's license

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3910 of 3,997

Hi Ryan, 

It looks like you're trying to verify your location. I will go ahead and share your account information with the Customer Support Team so that they can reach out to you directly, and assist you further with your concern. 


-Avery
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