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United States Location Verification - Unable to do

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3901 of 4,592

Hi Dan, 

A member of the Customer Support Team will reach out to you to assist you with completing your location verification. 


-Avery
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Active Member
Christina Luna C Member Since: Nov 28, 2019
3902 of 4,592
Everytime I try to upload my ID to verify identity it says my name doesn't match. I've tried multiple ways.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3903 of 4,592

Hi Christina, 

The Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Matt T Member Since: Nov 30, 2019
3904 of 4,592

Before I can submit a proposal, I am told I need to submit my government issued identification. I have tried m license multiple times and even my passport and each time it says attempt failed try again later. Why is this happening? I am providing a proper image that goes along with the requested quality and guidelines, it should not be failing, yet it is. Please help.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3905 of 4,592

Hi Matt,

 

One of our team members will reach out to you directly via support ticket to assist you further, thank you!


-Joanne
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Active Member
Dave C Member Since: Nov 29, 2019
3906 of 4,592

When i try to submit a proposal, it brings me to a page where im suppoed to submit my US ID, passport or driving license, there is no option to submit a non US identification. 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3907 of 4,592

Hi Dave,

 

One of our team members will reach out to you directly via support ticket to assist you further, thank you!


-Joanne
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Active Member
Shawn D Member Since: Dec 1, 2019
3908 of 4,592

I'm getting this error message on jobs:

 

You've reached the maximum number of tries to upload your ID.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3909 of 4,592

Hi Shawn, 

I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will get in touch with you to assist you further with verifying your location. 


-Avery
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Active Member
Jesse H Member Since: Dec 2, 2019
3910 of 4,592

Hi there, 

 

I've exceeded my max attempts to upload ID. I'm told I need to contact an agent but can't figure out how to do that. Please assist. 

Thanks,

Jesse