May 14, 2021 07:40:01 AM by Prakash K
My account has been suspended, I just made my account few weeks ago, I was inactive for a while. But today, I checked the account and boom, it has been suspended. Please let me know what is the issue.
Solved! Go to Solution.
Apr 11, 2022 02:07:57 AM by Pradeep H
Hi Camille,
Thank you for your message. I have followed up with the team to expedite their review and respond to you directly on the said support ticket.
Thank you
Pradeep
Apr 11, 2022 05:00:47 AM by Camille B
Hi Pradeep,
Thank you! They have finally replied. The document I provided was not approved because my ID was scanned, I resubmitted a digital photo this time for review.
Kind Regards,
Camz
Apr 12, 2022 03:38:09 AM by Camille B
Hi Pradeep,
Any update on my documents? Please, I need my account back.
Thanks,
Camille
Apr 13, 2022 01:23:06 AM by Camille Julia B
Hi Pradeep,
The account has been recovered now but the financial transaction is still suspended. I've sent the necessary security questions already.
Please update me on this.
Thanks!
Apr 13, 2022 03:21:10 AM by Nikola S
Hi Camille,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Apr 11, 2022 03:41:43 AM by Biniyam D
Hi Upwork,
I continuously get a message that my account has been suspended and I haven't got much help till now. Is it possible I may know why it happened and how it can be fixed?
Thanks
Apr 11, 2022 04:37:15 AM by Andrea G
Hi Biniyam,
Someone from our team will reach out to you via support ticket in order to assist you further.
Apr 11, 2022 01:50:35 PM by Isaac N
Hello members
I have a friend whose account has been suspended and unfortunately she can't even access the support center.
What advice can you give?? Thanks
Apr 11, 2022 03:03:26 PM Edited Apr 11, 2022 03:03:45 PM by Luiggi R
Hi Isaac,
Your friend should've received an email from Upwork explaining the reason behind their suspension, you can refer them to that email if they have any questions or need further assistance. I'm afraid that for privacy reasons we can't share the details of another user's account. You can check this help article to learn more.
Apr 12, 2022 09:17:24 AM by Isaac N
Thank you Luiggi for your kind reply.
I would like to know if there is any email address sir any contact number she can reach out to get helped since she can't access any help from the customer center. Thanks
Apr 11, 2022 03:36:07 PM by mohamed a
I had this message recently "Your account has been suspended" and I don't know how to remove it and what can It do to my account
Apr 14, 2022 05:26:50 AM by mohamed a
It was solved for hours and got suspended again without taking any action
Apr 12, 2022 02:17:44 AM by Mandeep K
Hi My account is get suspended due to multiple account. I don't know who else made the profile with same as mine. So I want to block that another account and resume my account.
I have replied over the ticket but didn't got the revert. Its now more then of 24 hours. I have some open contracts and I am not able to work on those.
Please look into this ASAP
Kind regards
Mandeep Kumar
Apr 12, 2022 04:31:07 AM by Nikola S
Hi Mandeep,
Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Apr 12, 2022 11:11:39 AM by Maman N
Hello,
I had a problem that the support team couldn't solve, I explained in the story.
I am applying for a project that requires my passport and driver's license. Without a doubt I got the job done, as the client's payment was verified.
But yesterday I got an email that my account was suspended because it was considered illegal.
FYI.
I've done the way told to re-open my account, but so far no email reply has helped me.
Why is Upwork so strict on freelancers? why not focus on client-created project fraud so that no freelancer is harmed.
Please help me reactivate my account.
Apr 12, 2022 01:21:56 PM by Bojan S
Hi Maman,
It looks like you’re communicating with our team regarding this case on your existing ticket. Please allow time for our team to respond and update the ticket. If you have any additional questions please post them on that ticket for further assistance.
Thank you for your patience!
Apr 12, 2022 07:20:56 PM by Irfan B
hello, I have created an upwork account few months ago. but I can't submit a proposal because my account is suspended. and I don't know why my account was suspended. i don't know how to fix it. and I just found out about the upwork community.
please help me to fix it.
thank you
Apr 13, 2022 12:12:15 AM by Irfan B
thanks Joanne, I've checked the ticket. I've also changed my profile. I am willing to accept the terms and reply to the ticket received but there isn't a way to reply.
Where I reply to the ticket?
Apr 13, 2022 03:27:48 AM by Irfan B
thanks Nikola, but when I open the page it says "Oh! It looks like that page has moved."
is there any other way?
Apr 13, 2022 04:58:45 AM by Nikola S
Hi Irfan,
If you are unable to check the ticket, please check your email. If it's not in your inbox, kindly try checking your spam folder.
Thank you,
Apr 13, 2022 03:15:19 AM by Nikola S
Hi Serhat,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Apr 13, 2022 03:56:58 AM by Osman S
Hi there - it says "Your account has been suspended. Please contact customer support". But I'm not sure how/where to do that. Can some please look into this?
Apr 13, 2022 08:35:53 AM Edited Apr 13, 2022 08:54:41 AM by Andrea G
Hi! I was a freelancer on upwork. I was too young and didn't know the rules. After running out of connects, I used to reopen accounts. then I got banned, I couldn't open any accounts. It was too late. I had requested upwork to consider. But they said it's permanent. now today I have createde this account with my last hope. Can I please stay here with this account please? I I regret for what I did. Can you have mercy on me? Please?
**Edited for Community Guidelines**
Apr 13, 2022 09:08:30 AM by Andrea G
Hi Rafsan,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Apr 13, 2022 08:44:53 AM by Damla S
Hi, I can't post a job or hire anyone because my account is suspended. The reason why is in the attachment. I posted a job with exam word in the title. But since the posting is already deleted, when will I can use my account again?
Apr 14, 2022 02:41:36 AM by Mosa M
why my account is suspended ?
I dont know why
I have conected my payoneer account to upwork and I paid for someone hire
Then I received a sudden email that my account and contracts are suspended
I need help immediately
Apr 14, 2022 04:43:03 AM by Pradeep H
Hi Mosa,
Thank you for your message. Could you please try adding another payment method to process the payment? Your account will be restored when a new payment method is added to your Upwork account and the pending payment is cleared.
Thank you,
Pradeep
Apr 14, 2022 05:00:17 AM Edited Apr 14, 2022 05:01:46 AM by Mosa M
can I link my payonner acoount as a payment method instead of credit card ??
if I cancel the contract I will avoid the suspened?
Apr 14, 2022 04:05:09 AM by Mosa M
why my account is suspended ?
I dont know why
I have conected my payoneer account to upwork and I paid for someone hire
Then I received a sudden email that my account and contracts are suspended
I need help immediately
Apr 14, 2022 04:08:58 AM by Mosa M
why my account is suspended ?
I dont know why
I have conected my payoneer account to upwork and I paid for someone hire
Then I received a sudden email that my account and contracts are suspended
I need help immediately