May 14, 2021 07:40:01 AM by Prakash K
My account has been suspended, I just made my account few weeks ago, I was inactive for a while. But today, I checked the account and boom, it has been suspended. Please let me know what is the issue.
Solved! Go to Solution.
Jun 10, 2021 07:59:03 AM by Aliaksandr A
Hello
I have a trouble on my account and really need your support
I've got a message from upwork which says that my contract is paused
And after that got a new message which says that my account is temporary hold
I replied to that email to ask what it is and what should I do but unluckly no response yet
Anyone can teach and lead me to the solution?
Thank you
Aliaksandr
Jun 10, 2021 09:14:31 AM by Andrea G
Hi Aliaksandr,
I can see you were able to reply to your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jun 11, 2021 09:52:58 AM by Andrea G
Hi Mohamad,
I can see you were able to reply to your support ticket with our team regarding your account. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jun 11, 2021 09:58:14 AM by Mohamad F
Yes. I submitted the document and replied on the ticket.
Waiting for good news...
Best Wishes
Mar 6, 2022 08:40:27 PM by Wilson N
Hello, my account has been suspended. I think it is because I tried to purchase connects yesterday. Please advise.
Mar 6, 2022 10:49:00 PM by Pradeep H
Hi Wilson,
Thank you for your message. I'll have one of our customer support agents to reach out to you directly and assist you further.
Thank you
Pradeep
Mar 6, 2022 10:43:48 PM by Wilson N
Hello, my account has been suspended after I tried to purchase connects yesterday. Please advise.
Jun 15, 2021 04:50:39 AM Edited Jun 15, 2021 05:31:12 AM by Goran V
Hey my cousin got his account suspended he was trying to make a client account but changed his mind and closed the company account. But his freelancer account got suspended as well. He asked me to ask this question on his behalf as he is unable to login with his credentials. His email is
**Edited for Community Guidelines**
Kindly contact him via his email
Jun 15, 2021 05:32:09 AM by Goran V
Hi Imrana,
Your cousin can reach out to us via one of our social media channels and our team would be more than happy to assist them further with their account. Thank you.
Jun 24, 2021 09:23:58 AM by Disha B
Hello!
I created the account on upwork and my profile is aproved now but it's showing " your account has been suspended"
Kindly look into and Please fix this.
Kind Regards,
Disha
Jun 24, 2021 11:18:13 AM by Andrea G
Hi Disha,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jun 25, 2021 01:52:11 PM by Arsalan A
Hello, I can't active the basic membership plan. It shows this message every time "Your account has been limited. Please contact customer support.". How to get this? Please help me.
Jun 25, 2021 02:35:09 PM by Andrea G
Hi Arsalan,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jul 6, 2021 08:19:17 AM by Mikita M
Hello, I have been working at upwork for almost a year, but recently I received a message stating that my account was suspended, in general, I did everything as stated in the instructions and uploaded all the documents that upwork requested, now I am waiting for an answer, but I would like to ask you about what is the reason for the blockage, since I worked on this for upwork for a year and always worked the same without breaking the rules. Please tell me what could be the problem?
Jul 6, 2021 09:21:58 AM by Andrea G
Hi Mikita,
I can see you were able to reply to support ticket with our team regarding this and they are currently reviewing your submission. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jul 8, 2021 11:37:33 AM by Martin D
Hi Andrea
My account is still suspended. I cant use it. Kindly activate it.
Jul 22, 2021 09:31:24 AM by Roman M
Good day! I want to see my profile. But the profile page won't open. Please help me !
Jul 22, 2021 10:14:39 AM by Andrea G
Hi Roman,
I've followed up with the team handling your support ticket, you should expect to receive an update soon.
Thanks!
Jul 23, 2021 07:28:04 AM by Jorge Alejandro V
Hi, Community.
I am new to Upwork and now my account is on Uphold.
Upwork Team requied ID verification again and I have uploaded my ID card and water bill document.
But there is no reply till now.
How can I solve this issue?
Jul 23, 2021 08:12:41 AM by Andrea G
Hi Jorge,
I can see you were able to reply to your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jul 23, 2021 10:16:47 AM by Andrii S
My Upwork account has been suspended and I have to upload documents to verify. I have some questions in document requirements so replied to my ticket with some questions. But can't get any response on it. Can anybody help me with this?
Jul 23, 2021 11:08:23 AM by Andrea G
Hi Andrii,
I can confirm the team has received your response. I will go ahead and follow up with them, you should expect to receive a reply soon.
Thanks!
Jul 26, 2021 04:40:17 PM by Andrii S
Hi Andrea,
Thanks for answer.
I've upload the passport and bank statement yesterday and didn't get any update yet. Can you please help me again?
Thanks,
Andrii
Jul 26, 2021 07:24:44 PM by Joanne P
Hi Andrii,
Please allow our team time to review the details you have submitted. They will update you directly once they have completed their review. We appreciate your patience.
Aug 1, 2021 11:35:19 PM by Hoc V
I have the same issue. I wanna know why banned my account. Please help me!
Aug 2, 2021 12:38:41 AM by Aleksandar D
Hi Hoc,
One of our team members already reached out to you directly via email to assist you further.
Thank you.
Aug 2, 2021 02:16:56 AM by Hoc V
Aug 5, 2021 12:00:03 AM by James W
Is it normal for all earned funds to read "refunded" when an account is suspended?
I have been waiting to hear from support about why I am limited or what to do but everything is blank. My dispute says last activity was 2 hours ago (it wasn't me) but nothing was updated.
This is a very painful event
Aug 5, 2021 12:05:51 AM by Goran V
Hi James,
I understand your frustration and your concern with this. Rest assured, our team will update your ticket as soon as possible and will assist you further directly there. If you have any additional questions, feel free to follow up directly on your ticket at any time. Thank you.
Aug 5, 2021 11:51:37 PM by James W
Aug 6, 2021 12:34:04 AM by Aleksandar D
Hi James,
Please allow more time for the team to carefully review your case and follow up on your support ticket. Once they do, you'll be notified about it!
Thank you.
Aug 6, 2021 03:47:58 AM by James W
Aug 4, 2021 06:22:20 AM by Tyron V
Hello everybody.
My account is suspended as soon as I create an account.
I don't know the reason why.
Please help me.
Aug 4, 2021 06:30:49 AM by Aleksandar D
Hi Tyron,
I'm sorry to hear about your account suspension. We'll have one of our agents reach out to you directly via email to assist you further.
Thank you.
Aug 4, 2021 01:02:21 PM by James W
Hello Freelancers,
I joined Upwork a few days ago and was able to find 3 jobs from the same client. They were fixed contracts and after finishing them, all of the funds were released to me.
Today, I received an email that my account has been suspended. My profile has vanished and it says it's no longer available. My financial account has been suspended. All my proposals have been withdrawn. I have also noticed some new additions to my milestones talking about "Service Fee Reversed."
What does all this mean? I have verified my profile. I am also not getting any response from Support.
What a nightmare! 😞