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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

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3,983 REPLIES 3,983
Bogdan's avatar
Bogdan K Community Member

Well I will wait.
Thanks you

Purnima's avatar
Purnima L Community Member

Hi ,

I am not able to fix / Edit my country (Country section is greyout). My account is still not approved. 

 

Please suggest me.

 

Thank you

Purnima Singh Luhach
Joanne's avatar
Joanne P Retired Team Member

Hi Purnima, 

 

I'm sorry to hear about the trouble you're having. I'd be happy to look into this for you. Can you please share the country where you're located so I can check? Thank you!

~ Joanne
Upwork
Md Shofikul's avatar
Md Shofikul I Community Member

Hello Upwork Team,
I am from Bangladesh and this profile address is USA location, Well, I had a plan to go to USA once but my USA plan has been canceled.
And now I want to change my location USA to Bangladesh.
So, Please help me to change my location!
Thanks!

Petra's avatar
Petra R Community Member

It is always irritating when one's lies come and catch up, isn't it!? 

 

 

Md Shofikul's avatar
Md Shofikul I Community Member

Yes, And now can you help me to change my location?

Petra's avatar
Petra R Community Member

You need to contact Support, who will also question whether someone who lies about one main aspect of his account isn't likely to have lied about absolutely everything else on it.

Scott's avatar
Scott E Community Member

Why choose Huntsville? I'm sure it's lovely, but if you have to make up a US address, then I'm going for Beverly Hills every time. Mainly because it's the oinly zip code I know for certain.

"Welcome, humans. I'm ready for you!"
- Box, Logan's Run (1976)
Md Shofikul's avatar
Md Shofikul I Community Member

Hello sir,

Can you help me to change my country location USA to Bangladesh?

Petra's avatar
Petra R Community Member

Why did you lie about your location?

Sierra's avatar
Sierra V Community Member


@Petra R wrote:

Why did you lie about your location?


(I might be late to the party, but...) If you search YT for "how to get upwork account approved bangladesh", you'll see that freelancers are being led to believe that the way to get your account approved is to set your country to US and then ask CS to change it to Bangladesh.

 

Poof done.

 

(Edited for clarification)

Vladimir's avatar
Vladimir G Community Manager

Hi Ines, 

 

I've seen and responded to similar and even more egregious claims before, and will reiterate that location doesn't factor into the profile review and approval process.

~ Vladimir
Upwork
Sierra's avatar
Sierra V Community Member


@Vladimir G wrote:

Hi Ines, 

 

I've seen and responded to similar and even more egregious claims before, and will reiterate that location doesn't factor into the profile review and approval process.


Hi Vlad - sorry if it came off as an accusation. I'm not claiming that's the way to get a profile approved, or that it even works.

 

I was just mentioning it as explanation to why FLs from Bangladesh set their location to US and then ask to change it (because they are being told that that works).

Vladimir's avatar
Vladimir G Community Manager

Hi Md Shofikul,

 

Please follow the instructions and link below the country selection field in order to contact Customer Support and update your address.

~ Vladimir
Upwork
Mariana's avatar
Mariana N Community Member

Hello, Vladimir. I also travel between 3 countries, where I stay 1-3 monthes. My registration,surely,is in one of them,and the other i just visited for 1-3 mothes. Now I'm trying to write down my adress aand before it CHANGE the country. I'm logging from another country, as says in   the instructions and link below the country selection field,but the country doesn't change. What should  I do? 

Vladimir's avatar
Vladimir G Community Manager

Hi Mariana,

 

Someone from our team will follow up with you directly to review all the information and advise.

~ Vladimir
Upwork
Mariana's avatar
Mariana N Community Member

Thank you Vladimir. I will stay here to check for the news,and,also,watch out the Personal Messages and Email,that I've use for registration (with my name and my last name).

Hope, we can deal with this soon. I've spend already 15 years to make myself ready for such a working team.

 

 

Mariana's avatar
Mariana N Community Member

How.they.will.know.that.I.need.their.help?

Maybe,I.shold.also.open.up.a.new.topic?

Valeria's avatar
Valeria K Community Member

Mariana,

 

The team has already sent a support ticket to you directly offering additional assistance. You can reply to that ticket directly either via the email notification you received or here.

~ Valeria
Upwork
Mariana's avatar
Mariana N Community Member

Hello, Valeria! Thank you for your hospitality and help. I've answered the member of the team. Hope we will change the Netherlands into "U." soon.

Luca's avatar
Luca L Community Member

I nerd ti out my country location in italy but in my profile is memorized Albania
Valeria's avatar
Valeria K Community Member

Luca,

 

You can still submit your profile for a review. Once you do that, you will be able to go to your account Settings> Contact Info and update the information on file. Please, note that it's important that you share accurate and truthful information about your identity, location and skills.

~ Valeria
Upwork
Luca's avatar
Luca L Community Member

I have problem to
set my country
But i dont know how
Nina's avatar
Nina K Community Member

Hi Luca,

Your profile has not yet been sumitted for review. Please go ahead and submit your profile and afterward you will have the option of changing your contact info in the settings.

~Nina
Luiza's avatar
Luiza K Community Member

How do i do that? i don't find anywhere the option to submit for review.

 

Thanks,

Luiza