Feb 13, 2020 09:21:38 AM by Vaibhava A
Hi,
I am using google sign-in to do the login to Upwork.
But now, I do not want to use my google sign anymore.
I want to use a separate Upwork username & password to login.
Please guide.
Thanks in advance.
Solved! Go to Solution.
Dec 26, 2022 11:34:33 AM Edited Jan 13, 2024 06:08:05 AM by Pradeep H
Hi all,
If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Mar 28, 2022 07:51:27 AM by Andrea G
Hi Elaiza,
Someone from our team will reach out to you via support ticket in order to assist you further.
You'll also receive an email notification once your ticket is created, and you'll be able to reply from there.
Apr 10, 2022 02:06:27 AM by Dennis C
Hi,
I use the 'Log in with Google' option when signing into upwork without a problem. However, when I try to verify my payment method, i'm first asked a security question, then required to enter a password. I enter my Google password but it doesnt work, what could be the problem please. Thanks
Apr 10, 2022 03:24:45 AM by Nikola S
Hi Dennis,
Thank you for reaching out to us. One of our team members will reach out to you directly via email to assist you further.
Apr 29, 2022 12:34:09 PM by Janelle C
I've been trying to sign in to my original UpWork account, but keep getting prompted to sign in with Google. When I try to use my Google it says it hasn't been enabled. I've read other UpWorkers support tickets and tried troubleshooting, but nothing has worked. This is a new account I've created to try to get help here.
Thanks in advance for your help!
Apr 29, 2022 01:30:36 PM by Arjay M
Hi Janelle,
Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 4, 2022 06:55:45 AM by Sylvie K
dear Upwork team,
I created my upwork account with Google SSO. But recently, a user connected to my user account 4 times from Aulnay-sous-bois even if I changed the password in upwork.
Now, I want to change the log in from Google SSO to unique email adress with password with double authentication but when I want to remove the Google SSO, Upwork requires me to type a password but I don't know which password I need to put. When I put the upwork password or the Google one, it fails.
so please help me by providing a new password so that I can switch from Google SSO to log in with password and double authentication.
My goal is to avoid hacking by the user.
thank you
May 4, 2022 08:32:16 AM by Nikola S
Hi Sylvie,
Thank you for reaching out to us. I shared your request with our team and one of our agents already reached out to you directly via email to assist you further.
May 8, 2022 11:31:32 AM by Daria Z
Hi! I can't log in with my google account/or create a new account. Fisrt it says that upwork can't recognize account with such email, but when I try to sign up it says that their is an account with such email (and offers to log in). What should I do?
Thank you in advance!
May 8, 2022 01:36:46 PM by Luiggi R
Hi Daria,
Are you referring to an account different from the one you're currently posting from? If so, can you please click on my name and send me a PM with the email address of the account in question so we can assist you further?
May 14, 2022 06:18:03 AM Edited May 14, 2022 10:46:52 AM by Luiggi R
I can't log into my account. When I try to log into my account, it shows me "You have not
activated the Google sign in method for this account. Please choose another sign in method for this email address." Help me please. My email address for the account is **Edited for Community Guidelines**
May 14, 2022 12:07:43 PM by Luiggi R
Hi Sunny,
I'm sorry to hear you haven't been able to sign in to your account. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern. You should be able to access the ticket directly from your email.
May 14, 2022 10:16:34 AM by Arjay J
May 14, 2022 02:17:38 PM by Luiggi R
Hi Arjay,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
May 22, 2022 04:07:16 AM Edited May 22, 2022 04:10:01 AM by Agg Z
I've changed my email address on upwork,now I can't log in -"You have not activated the Google sign in method for this account.Please choose another sign in method this email address"
May 22, 2022 06:17:25 AM by Agg Z
I've changed my email address on upwork,now I can't log in -"You have not activated the Google sign in method for this account.Please choose another sign in method this email address"
May 22, 2022 06:20:15 AM by Agg Z
I've changed my email address on upwork,now I can't log in -"You have not activated the Google sign in method for this account.Please choose another sign in method this email address"
May 22, 2022 07:42:45 AM by Annie Jane B
Hi there,
I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 23, 2022 03:06:56 AM by Agg Z
I've changed my email address on upwork,now I can't log in -"You have not activated the Google sign in method for this account.Please choose another sign in method this email address"
May 23, 2022 04:23:39 AM by Nikola S
Hi Agg,
I would be happy to help. Could you please click on my name and send me a PM with more information about the issue you experience? Please be sure to share a screenshot from your end along with your email address so that I can look into this further and assist you further.
May 23, 2022 11:45:02 AM by Nikola S
Hi Sem,
Thank you for reaching out to us. I checked and it looks like you were able to log into your account recently. Could you please confirm if you need further assistance?
May 27, 2022 11:01:16 PM by Zafar I
Hi Upwork Team,
I created my Upwork account 3 days ago using Google Sign up option. Now I want to open my account on my mobile phone. My HUAWEI Phone did not have any access to my Google account. Now I am trying to log in with the same google email address to Upwork button 'Continue with Email' but failed. I want to log in to this google email as 'Continue with Email'.
Please give me a solution.
Thank you
May 27, 2022 11:43:45 PM by Annie Jane B
Hi Zafar,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 31, 2022 10:58:04 PM by Ihor C
I changed the email in my profile, but now I can't log in with a new email, because I had an old login through Google.
How can I log into my account with a new email?
Jun 1, 2022 01:19:09 AM by Annie Jane B
Hi Ihor,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 2, 2022 03:22:04 PM by Ronnie J
I recently deleted a client account that was tied to my google account. I cannot create a new account using that email address, as I get an error saying that the email is in use. When I then try to create a new account and tie it to my google account, it states that the google account isn't eligble to sign up with Upwork? Do I have to wait a certain amount of time after account deletion?
Jun 2, 2022 05:46:29 PM by Arjay M
Hi Ronnie,
I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
Jun 22, 2022 07:42:31 AM Edited Jun 22, 2022 10:15:34 AM by Nikola S
I'm trying to login to my upwork account (I created this new one so I can post for help) the username I need help with is **Edited for Community Guidelines**. When I try to login it makes me use google suite login and then tells me my account is not authorized to sign in that way but does not give me the option to put in my password. I've tried signing in on the app, mobile site, and desktop site and the same issue. Can someone help me?
Jun 22, 2022 10:16:49 AM by Nikola S
Hi Virginia,
Thank you for reaching out to us. I shared your concern with our team and one of our agents will reach out to you directly via email to assist you further.
Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.
Jun 26, 2022 12:12:42 AM by Neil W
I keep getting this message when it try to sign in with my other google account. But then when I try to set up the account, I get the message that the username already exists.
How do I fix this?
Jun 26, 2022 01:51:22 AM by Annie Jane B
Hi Neil,
Thank you for reaching out to us. Did you mean that you have another account aside from this one?
Jun 26, 2022 01:22:35 PM by Neil W
That is correct..The other account is what I want to use for work.
Jun 26, 2022 02:38:44 PM by Andrea G
Hi Neil,
Could you please click on my name above this post and send me a private message with more info about the account you need help with?
Jun 26, 2022 11:52:46 AM by Neil W
I want to connect my work email to Upwork. But when I try I keep getting a message that the Google account is not recognized for Google Sign in on Upwork. Then when I try to create a new account, I am getting a message that an account for the username already exists. Any ideas?
Jun 26, 2022 01:22:12 AM by Sherzod G
Hi, I requested payment via wire transfer 11 days ago, but still didn't get it, my bank says they didn't get any money, can you help me with this?
Jun 26, 2022 03:04:46 AM by Annie Jane B
Hi Sherzod,
I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 29, 2022 11:57:28 AM by Roman R
Hello, how do I unlink my account from google. I would like to use username password to login.
Jun 29, 2022 01:14:56 PM by Arjay M
Hi Roman,
I'll have one of our team members reach out to you directly via a support ticket to assist you with your request. Feel free to communicate through that ticket for updates or further assistance.