Do not want to use Google Signin

[f97e03a1]

Hi,
I am using google sign-in to do the login to Upwork.

But now, I do not want to use my google sign anymore.

I want to use a separate Upwork username & password to login.

Please guide.

Thanks in advance.

[759e32fa]

Hi there,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[bellachaudhry]

Hi, I have changed my email address on upwork but I am not able to sign in from the new email address. When I try to sign-in its says "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

I can still sign in with my old email address but I want to switch to my new email address. Help please

[NikolaS]

Hi Rabia,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via email to assist you further.

[0835c60a]

Hi, I wanted to change my log in setting from gmail log in to using an email address and password. How can I do this? Thanks

[PradeepH]

Hi HQ,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[a44398ae]

Hello Goran, Upwork won't let me login into my phone after changing Gmail 😢 Please help me fix the issue

[759e32fa]

Hi Tidathip,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[nikolozebralidze]

Hello, I want to update some info about my profile, but it requires to authorize device one more time and re-enter my password. It's impossible because I use Google sign-in. How can I solve this problem?

[759e32fa]

Hi Nikoloz,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[f49ec8c2]

Hello Annie. I have the same issue than Nikoloz. I can't access my profile settings because it requires the email/pass step, while I'm logged in through Google. Is there a known process to go through it, or should the technical team reach out to me?

[AveryO]

Hi Julien, 

A member of the Customer Support Team has reached out to you directly via email to assist you further with your concern. 

[f49ec8c2]

Hello Nikoloz. Did the technical team managed to help you on this? I have the same issue. Thanks.

[fdf0c116]

I had mistakenly applied for a client account but had close it and start a freelancer account with the same email but it isnt happening. And i am unable to sign up with it . Please solve it for me

[e2f8ab84]

Hi, I am also currently having same issues. Please how can this be resolved

[ArjayM]

Hi Glory,

I have escalated your concern and one of the team members will reach out to you via a support ticket with assistance on how to proceed with your request. You can check this page or your email for updates.

[ArjayM]

Hi Rosh,

Thank you for reaching out to us. Please note that you're only allowed to create one account under an email address. Don't worry! I have escalated your concern to the appropriate team and one of the members will reach out to you via a support ticket with assistance on how to proceed with your request. Please check here or your email for updates.

[695e5295]

I can’t do any modifications on my account. I can't access my account Settings. It asks for a password but I signed in using google.
Can somebody from Upwork help me?

[ArjayM]

Hi Federica,

I have escalated your concern to the team and one of the members will reach out to you directly via a support ticket. You can access your ticket on this page for updates and further assistance.

[b7bd50b9]

Hello I need help with this issue. I created my account with my Google account. When I go to my account settings, it asks for a security question. I NEVER set up a security question. I go to change it, it asks for existing password. I NEVER setup a password. This makes no sense. Please help me with this. Thank you. 

[ArjayM]

Hi Jared,

Firstly, welcome to Upwork! I'll have one of our team members reach out to you via a support ticket with assistance with your concern. Don't hesitate to communicate through this page if you're in need of further assistance.

[65885eb2]

I signed in to upwork with Google (without entering a password or security question) and now I'm trying to enter my account settings, but the system asks me to answer a security question... How can I answer the question if I didn't even write it? What to do?

[759e32fa]

Hi Egor,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[ad350e12]

Hi Bojan, I'm having the same issue.

I logged with google SSO and now is asking me for a password to set up my security asnwer...

Can you help me?

[ArjayM]

Hi Sergio,

I can see that you've reached out to the team with the same concern and a support ticket has been set up. Please allow our team time to review your case and you should be getting an update on this page.

[7b3c6cae]

I created my account using Google Sign-In. I was not prompted to create a password or to answer a security question, however when I go to adjust my page settings it is trying to force me to answer a security question that I have no answer to, or put in a password that I do not have. How do I fix this?

[a759d9c9]

Hi Andrea, there's no such a button(
Face the same issue and can't disconnect my account, pls help

[759e32fa]

Hi Helen,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[4b23b087]

Hi, I'm attempting to change my login process with Upwork. Currently I sign on via Google Single Sign-On but would like to not use this anymore. Instead I want a single password and email. 

I've tried to remove the connected service but it wants a password...that I never created.

Thank you for your assistance.

[ArjayM]

Hi Kristina,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[552cdbbd]

I'm trying to login with my main account (gmail), but I'm not being able to do this. Can you please someone help me to fix it? The message is: "Google account g...r@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked."

[ArjayM]

Hi Gabriela,

Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with more information? The email address associated with your original account would be extremely helpful. Thank you!

[552cdbbd]

Hi Arjay,

Thanks for your response.

I've already sent you a private message with my e-mail. Could you please check if you received or not?

Thanks in advance.

Gabriela

[ArjayM]

Hi Gabriela,

Yes, I did receive your message. I have escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. Please allow our team time to review your request and kindly expect an update here and on the email you need assistance with.

[55c23e99]

Hi,

Please assist on my other account. google account t...3@gmail.com is not recognized for google sign-in on upwork. please make sure you are using the same account that you have previously linked.

Thanks.

[sofia2008]

If this is a freelancer account, you are only allowed to have the first one you ever created.

[ArjayM]

Hi Victor,

Sophie's correct! In addition to that, having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with more information about your original account? The email address would be helpful. Looking forward to your response.

[55c23e99]

Hi Arjay.

Understood. The first account i created has not been active for 2 years. so, i believe Upwork had closed it.

I have sent you a private message. However, it seems like the message could not send out. Or please check your messages. it might have sent it. TQ

[ArjayM]

Hi Victor,

Yes, I did receive your message, and thank you for providing the details for your original account. I have escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. Please allow our team time to review your case and you can expect an update here and on the email, you need assistance with.

[e2e5b297]

Hi, 

I can't create an upwork account using Google sign in .

Every time I try, I press create account button but it shows loading then stops without having any feedback.

I really need help with this .

Thanks 

[ArjayM]

Hi Yousef,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.