Solved: Lost Phone - No Authenticator Code - Cannot l... - Page 3

Andrea G · ‎01-30-2021

I don't have access to my old verified phone number and need to update it with a new one.

Luiggi R · ‎02-04-2021

Hi Daniel,

If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Goran

View solution in original post

Aleksandar D · ‎02-26-2021

Hi Heba,

Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

~ Aleksandar

Aleksandar D · ‎02-26-2021

Hi,

Username :Heba **Edited for Community Guidelines**
Email: **Edited for Community Guidelines**

Best Regards

Aleksandar D · ‎02-26-2021

Hi Heba,

One of our team members will reach out to you directly via email to assist you further with your account.

Kindly close your newly created account in order not to violate Upwork's Terms of Service.

Thank you

~ Aleksandar

Bojan S · ‎02-26-2021

Hello! I'm Md Ikbal **Edited for community guidelines** unfortunately, I lost my phone as well as my Google Authenticator password, Now I'm unable to edit my profile. for your verification purpose so now I wanna disable my 2-step verification with the google authenticator app, I'm attaching my government NID card. Please help me.

Yours faithfully

Md Ikbal Hosan

**Edited for community guidelines**

Bojan S · ‎02-26-2021

Thank you for reaching out to us, Md Ikbal.

One of our team members will reach out to you directly to assist you with your request.

~ Bojan

Ikbal H · ‎02-26-2021

Thank you so much for your prompt response, I wanna disable my 2-step
authenticator with the google authenticator app, so please let me know if
you need any information for owner verification, I'll submit those
information & documents.
Thanks
Md Ikbal Hosan

Nerissa Llen O. C · ‎02-27-2021

I need help in updating my contact number. The system is trying to send me an OTP to an old number that's no longer working. Many thanks!

Nikola S · ‎02-27-2021

Hi Nerissa,

I shared your report with our team and one of our agents will reach out to you directly via an email to assist you further with updating your phone number.

~ Nikola

Md Rafiul I · ‎02-28-2021

Use your authenticator app to generate a code. Enter it in the code box and press Confirm.

please help me how to solve this issue

Avery O · ‎02-28-2021

Hi Md Rafiul,

A Customer Support Team member will reach out to you to assist you further with your concern.

~ Avery

Md Rafiul I · ‎02-28-2021

Thanks

Dusan P · ‎03-02-2021

How to change phone number? I don't have my old phone number and have a new one.

Can someone tell me what is Upwork Support Email? So I can contact them.

Aleksandar D · ‎03-02-2021

Hi Dusan,

We'll have one of our agents reach out to you directly via email to assist you further.

Thank you.

~ Aleksandar

James R · ‎03-02-2021

Hello,

I need help to change my old phone number so I can edit my profile.

Thanks!

James

Joanne P · ‎03-02-2021

Hi James,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

James R · ‎03-02-2021

Thank you so much.

Junji B · ‎03-02-2021

I need to change the phone number but cannot go to settings coz I need to put in the verification code.I lost my phone with the verified phone number

Joanne P · ‎03-02-2021

Hi Junji,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Kimberly T · ‎03-03-2021

It refuses to let me change my phone number because it wants me to authenticate me account with my old number. I was told I had to 100% answer all these questions that I DO NOT remember because I’ve barely used this account. AND WHY IS IT SO HATD TO JUST SPEAK TO SOMEONE IN SUPPORT??? This should not be this difficult! I’ve since taken my maiden name back too. I’ve never had a “job” until the one I just accepted. I’ve never been paid for anything. I can’t do a w9. I can’t do anything because I cannot get the help.

Joanne P · ‎03-03-2021

Hi Kimberly,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Andrew T · ‎03-04-2021

Hi.

I have lost my phone and authenticator account. I need to urgent assistance to get back in. I have literally had to create an account just to be able to access support. URGENT.

Thanks

Andrew

Andrew T · ‎03-04-2021

And to put in context, was a member of Elance/Odesk before since 2011 - so a long established account.

Aleksandar D · ‎03-04-2021

Hi Andrew,

Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

~ Aleksandar

Andrew T · ‎03-04-2021

Thanks for the message.

Andrew T · ‎03-04-2021

Message sent.

Please ignore my error below/above.

Don't have access to Verified Phone Number / Not receiving security code on my phone