Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

I don't have access to my old verified phone number and need to update it with a new one.

[#2]

I'm unable to log in from my new device (Macbok pro).  Verification SMS not sending 

What should I do now?

[#3]

Hi Md,

I'm sorry if you're having trouble receiving the code via SMS. I've converted your post into a support ticket to give your case the attention it deserves. Kindly expect an update from one of the team members on this page with further assistance once your case is thoroughly reviewed.

[#4]

Hello, 

I am trying to apply for this task, but it said I put change your pins too many times for my phone number. Well, bc the code wouldn't work when I entered, but I received it. I tried to reach out to customer support and can't seem to reach a "human". Any help will do. 

[#5]

Hi Avery,

I've converted your post to a support ticket to give your concern the attention it deserves. Rest assured that one of the members will reach out with further assistance on this page in resolving the issue with your phone verification.

[#6]

Trying to verify my phone number and finish registering, but no matter how many times I hit "Send Code," I receive nothing.  I submitted a help ticket and have not yet heard back.

[#7]

Hi Elsa,

I've converted your post into a support ticket to give your case the attention it deserves. Kindly expect an update from one of the team members on this page with further assistance in resolving the issue with your phone verification.

[#8]

Can Someone help me resent my verification for text, I have not received the text or the code to verify who I am>
this is very important in order for me to get the right job I am looking for.

Charles Spady

[#9]

Hi Chuck,

I've shared your report with our support team and raised a ticket to give your case the attention it deserves. One of the members will reach out on this page with more information and further assistance once it's been thoroughly reviewed.

[#10]

I am not receiving the security code via SMS. Have tried multiple times but no luck. I noticed that this is an ongoing issue with many others in the community and has been already reported. I would like to get a concrete solution for this on priority. 

I was going to post a job requirement today but got stuck with this instead. Verification process vis SMS is such a simple process but wondering why not resolved here for so long!  

Please provide a solution at the earliest!

[#11]

Hi Arun,

I'm sorry for the inconvenience and trouble in completing the phone verification. However, It looks like you were able to successfully verify your phone and log in to your account. Looks like you're all set! Let us know if you need further assistance.

[#12]

Hi Arjay, I tried again today to publish the job post but it stops me and gives me this message, "Just a reminder to publish your job post, you'll need to verify your phone number". Now Like you said if number is already validated then why am i getting this message and due to this issue I can't publish the job post and am loosing the days.

Screenshot atatched for reference.  

See the Bulb Icon above the Job Details title saying "Just a reminder to publish your job post, you'll need to verify your phone number"

**Edited for Community Guidelines**

[#13]

Hi Arun,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Hi Team!

Upwork sim card verification code does not come, how to solve? Please

Not getting verification code while logging in and everything. Code is required for everything as there is also 2 step verification

[#15]

Hi MD Jikrul,

I've converted your post to a support ticket to give your case the attention it deserves. One of the team members will reach out to you on this page with further assistance in resolving your phone verification issue.

[#16]

I'm posting to request assistance from support as, on signing up, my verification text is not coming through (I've tried severall times, checked junk, formatted my number in different ways - nothing). I can find no way to submit a ticket to support, even through the chatbot, which directs me here. I cannot access the settings to verify in another way, as suggested in the help documents.

While this is a new account, I have an old account with another email, but when I try to login, I am not able to enter a password, as it says I have Google login activated. When I try to login with Google however, it says I don't have it activated. A mess!

If someone from Upwork support can help me resolve one of these issues, I'd be grateful.

[#17]

Hi Lindsay,

Thanks for posting this here, and I'm sorry you're having trouble getting into your account. Do you mind clicking my name and sending me a private message with the registered email address of your old account? I want to clarify that having multiple accounts isn't allowed, so that's the account you should be using. We'll be happy to assist you in recovering access to it.

[#18]

Hello everyone. I'm new here. I have just signed up for a client account and Upwork says I have to verify my phone number before I can post my first job. Unfortunately, I'm not receiving any PIN code on my phone from Upwork and I'm very certain that the phone number I provided is the correct one. Now when I try to resend the pin I'm getting a message that says I have exceeded the resend requests. Please kindly assist.

Thanks

Ethel

[#19]

Hi Ethel,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#20]

Hi,

I am also facing the same issue. Can call back verification be done in case text messages code is not able to be received

?

[#21]

Hi Muhammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Hello Upwork Community,

I've Tried multiple times to change my number but the code didn't appear. And now it says "This service is unavailable right now. Please try again later." Help me to add my Number.

Thanks. 

[#23]

Hi Arindam,

Could you please confirm if you are trying to edit the phone number to receive a six digit code by text message?

- Pradeep

[#24]

Hello Pradeep,

I removed the previous one and was trying to add the new one. Unfortunately, I did not receive the 6-digit code for my new number. 

[#25]

Hi Arindam,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

Hi Support Members, I need help. I can't make any changes in my profile settings. When I wanted to open the profile setting due to the two-factor verification enabled it needed a verification code. However after successfully sending the code I did not get any code in my verified mobile number. I tried multiple times but I didn't get any code. As well as I did not get any notification in my profile when a client messaged me.  Can you help me, please?