Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Hi Maria,
I'm sorry to hear you are having trouble verifying your location. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
I'm having the same issue. Can someone from customer support please contact me? I receive the text on my phone and it takes me right back to this screen every time. It's an endless loop.
Hi Amar,
I can confirm that your ID has been successfully verified, and the hold on your account has been lifted. You were able to accept the offer afterward, so I believe you're all set. Let us know if you need further assistance; we'll gladly look into that for you.
I've attempted the identity verification twice, but each time I finish it, I encounter the same error. I haven't received any email notifications regarding this issue, so I'm unsure what's causing the error to persist. Is there any way to easily upload the document for id verification purposes?
My id got verfied on 26/04/2024, but still I cannot see the identity verification badge, also I cannot see Settings>Identity Verification.
I can access following page when I click on notification->please verify your identity, it shows I have been verified.
Hi Omair,
Thank you for your message. I checked your account and it appears that you have not completed the full account verification on your account yet. The team will let you know when there is a need for full verification in the future.
- Pradeep
Hi Museyib,
I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account. Our team will reach out to you if they need additional information.
- Pradeep
Hi Prabhat,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the submitted ID card was expired. Please upload an alternate valid ID document.
- Pradeep
Hi Jamie,
I am sorry to hear about the trouble while verifying your account. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Hi Tumul,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected. Please try uploading the front and back of your ID again from the Settings page and avoid cropping, altering, or uploading a screenshot of your ID card.
- Pradeep
Hi Ganguja,
I am sorry to hear about the trouble receiving the text code. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Ganguja, could you please try what Pradeep suggested above and let us know if the problem persists?
Hi Nia,
I checked your account and it appears that your ID documents were submitted just a few hours ago. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Hi upwork team,
I submitted a valid id and I have this error. What does this mean? do I need to submit a different Id?
Hi Adekola,
Thank you for reaching out regarding your verification process. A manual review process typically starts when the automated system can't process your submitted documents on its own; a dedicated agent will review them within 1-3 days from the date of your submission. If there are any issues with the submitted documentation, the team will contact you directly and assist you further.
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