Feb 3, 2018 12:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 05:55:08 AM Edited Jan 13, 2024 06:06:19 AM by Pradeep H
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Feb 14, 2024 08:50:15 PM Edited Feb 15, 2024 03:57:08 AM by Joanne P
Hi Hafsa,
Thanks for reaching out! I will go ahead and check this with our team, and we will provide an update once we have more information.
Update:
Thank you for patiently waiting, Hafsa!
I checked with the team and it looks like they already reached out to you previously about your account status. You can access the ticket here. It appears that you failed to respond to the ticket as they requested. Please know that I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Feb 15, 2024 08:15:00 AM by Hafsa A
Hello Joanne,
I have another professional account. Its not this one i need access to.
If you want i can share the email associated with that too
Apr 10, 2024 12:17:13 PM by Haley R
Hi! I am unable to log into my account because I am trying to reset my password, but after numerous attempts, I am still not getting the email. I have no idea what my password is so please help me out! This is not the account I usually use.
Apr 10, 2024 02:54:09 PM by Arjay M
Hi Haley,
I see that you've successfully verified your email address and were able to log in. Looks like you're all set. Please let us know if you need further assistance.
Feb 13, 2024 02:31:29 AM by Hazal T
I've been trying for a week. I did not receive the verification email. I checked the Spam. How can you help me?
Feb 13, 2024 02:59:06 AM by Nikola S
Hi Hazal,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 25, 2024 05:20:01 AM Edited Apr 25, 2024 06:29:10 AM by Luiggi R
I am trying to verify my identity. The issue I am facing is that Upwork says this:
'We just sent an email to the address: **Edited for Community Guidelines**
If this was you no further action is required. If you do not recognize this activity, reset your password immediately.
Security is important to us at Upwork, and we will inform you if we notice unusual account activity. We may be unable to recognize a login attempt when you have cleared your cookies or are logged in under private browsing mode.
For tips on how to keep yourself safe online visit the Upwork Security Center. To add an extra layer of security, you can choose to receive a text message if we notice unusual activity like this in the future. Go to your Password and Security settings now to set up two-step verification
I have also tried via the QR Code, and the text message and the App on my phone - but this just directs me to safari to the last (unrelated and non-Upwork) page that I was on. Can I have some help? Is this a temporary bug?
Apr 25, 2024 06:31:54 AM by Luiggi R
Hi Kate,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 26, 2024 10:12:10 AM by Francesca S
Hi
I keep being asked to verify my email - I get a verification email but it says don't need to do anything but then Upwork says I have to verify.
As a result can't get in to my account
Thanks
Apr 26, 2024 01:22:01 PM by Arjay M
Hi Francesca,
I've checked and confirmed that you successfully provided the verification code and were able to log in to your account. Looks like you're all set. Let us know if you need further assistance.
Apr 29, 2024 07:41:38 AM by Stephen N
Dear Upwork team,
I am new at Upwork. However, i missed some letters f my email hence unable to access the verification email. Is possible to edit my email?
Stephen
Apr 29, 2024 08:12:18 AM by Luiggi R
Hi Stephen,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 1, 2024 07:33:49 AM by Amit P
I've been trying to recieve the security code for a very long time now but everytime i run out of attempts to recieve the code without getting any message from Upwork.
Any solution to this will be appreciated. Thank you.
May 1, 2024 08:02:20 AM by Luiggi R
Hi Amit,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 2, 2024 10:24:18 AM by Rab N
This is not a "check your spam folder" issue - I am not getting any password reset e-mails for the past hour. I had to use a separate account in order to even report this issue. Can someone please help?
May 2, 2024 03:58:47 PM by Arjay M
Hi Rab,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in resetting your password.
May 30, 2024 11:03:57 AM by Seven A
I am having the same issue. It has been almost 72 hours and still no resolution. Not sure they are reall people at Upworks.
Very frustrating
Jul 10, 2024 08:47:30 AM by Cassandra T
I tried resending my verification email several times, and still not receiving it. I've verified this email is accurate. Can someone help?
Jul 10, 2024 01:19:38 PM by Luiggi R
Hi Cassandra,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 11, 2024 04:17:15 AM by Jomari D
I've been trying to update my email address to my new work email so everything will be sorted out however I still haven't received any verification email, I've tried checking spoam folder and every folder on my email but nothing is really showing. I also tried the chat support of Upwork but no help as well since it is just AI. I needed to update my email ASAP, please help me.
Jul 11, 2024 08:32:10 AM by Joanne P
Hi Jomari,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Jul 9, 2024 08:10:10 AM by Joanita K
Hello,
I am unable to verify my email as I am not receiving the email from Upwork. I have tried several times as well as checked my junk and trash folders to no avail. Can someone please help me?
Thank you!
,
Jul 11, 2024 11:09:41 AM by Joanita K
Jul 12, 2024 01:04:33 AM by William O
Hello, I created an account here but am not able to verify my email to continue. I resend and resend to no avail. I cannot ask support for help directly since I keep getting the "verify your email to continue screen". Please assist. Thank you.
Jul 12, 2024 04:56:16 AM by Joanne P
Hi William,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Aug 26, 2024 05:31:55 PM by Michael G
I have not received the message to verify my email address. I have re-sent it dozens of times. It is not in my Junk, Spam, Archives or anywhere else on my email account. I have spent hours going in circles on the live chat which just keeps telling me to check my spam folder and offering no form of practical assistance.
Aug 26, 2024 08:21:02 PM by Joanne P
Hi Michael,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.