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George's avatar
George L Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

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472 REPLIES 472
Anita's avatar
Anita C Community Member

Hello, unfortunately, I am still facing the same error message. Can you
please let me know what I should do? Thanks!
Bojan's avatar
Bojan S Community Manager

Hi Anita,

 

We'll have one of our team members reach out to you directly via email and assist you further, thank you for your patience!

~ Bojan
Upwork
Rafael's avatar
Rafael M Community Member

I have also the same problem!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Rafael,

 

Thanks for reaching out to us. I checked and it seems that the verification email was sent successfully. Please check your Spam/Junk folder and let us know if you are still experiencing the issue.

 

Thank you.

~ Aleksandar
Upwork
Giacomo's avatar
Giacomo A Community Member

Hi,

 

I have a problem when i login into my account. Basically i don't receive the verification email and i am suck at this point. I've tried everything, please help me.

Bojan's avatar
Bojan S Community Manager

Hi Giacomo,

 

Please resend the email one more time, check your inbox and spam folder, make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Let us know if you received the confirmation email.

Thank you.

~ Bojan
Upwork
Giacomo's avatar
Giacomo A Community Member

It worked! Thank you very much

Marcus's avatar
Marcus S Community Member

Hi There I have the same issue I am trying to verify my email but there noting sent 

My email is **Edited for Community Guidelines**

I have not recieved any email checked spam folder nothing there either 

If you could advise how to resolve this thanks a lot 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Marcus,

 

Please resend the email one more time, check your inbox and spam folder, make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Let us know if you received the confirmation email.

 

Thank you.

~ Aleksandar
Upwork
Sarah's avatar
Sarah S Community Member

Hi, I am having the same issue as everyone else that I am not recieving a verification email. I have resent, checked my email, checked my spam and all mail and have tried two different emails. 

Ronald's avatar
Ronald C Community Member

I am not receiving the verfification email. I have made numerous re-send requests and checked my inbox, spam and other folders. Grateful for your assistance.

Goran's avatar
Goran V Retired Team Member

Hi Ronald,

 

Please try resending the verification email now and let me know if you received it or not. Thank you.

~ Goran
Upwork
Ronald's avatar
Ronald C Community Member

Just re-sent and received it immediately. Now verified. Thanks, Goran!

Igor's avatar
Igor D Community Member

Not receiving email verification link. Tried everything. Please assist. Thanks!

Joanne's avatar
Joanne P Retired Team Member

Hi Igor,

 

Can you please check your spam or junk folder and see if the email may have been forwarded there instead of your inbox? You can also retry sending the verification email again. Please let us know if you still do not receive the email. Thank you!

~ Joanne
Upwork
Mitch's avatar
Mitch E Community Member

I have refreshed and tried resending the verification email to create my account.  I have checked span and junk folders and have not seen an email.  I am wondering where to go from here. 

Valeria's avatar
Valeria K Community Member

Hi Mitch,

 

I checked and it looks like you have already verified your email. Let us know if you are still having issues.

~ Valeria
Upwork
Andra's avatar
Andra C Community Member

Aleksandar's avatar
Aleksandar D Community Manager

Hi Andra,

 

I checked and it looks like you have already verified your email. Let us know if you are still having issues.

 

Thank you.

~ Aleksandar
Upwork
Scott's avatar
Scott G Community Member

I recently created an account and have not received the verification email.  I tried using two email accounts with no joy.  Help!!!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Scott and Sarah,

 

Thanks for reaching out to us. One of our team members will reach out to you directly to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Ali's avatar
Ali A Community Member

Dear All

 

I went and created an account with you but I am trying to get verfied and not receiving the email verification to get started.  Can someone help please. 

 

Ali

**Edited for Community Guidelines**

Joanne's avatar
Joanne P Retired Team Member

Hi Ali, 

 

I checked and it looks like you already spoke with one of our customer support team members regarding your email verification. If you need further assistance, please let us know, we're here to help. Thanks!

~ Joanne
Upwork
Nathaniel's avatar
Nathaniel W Community Member

Hello,

 

I have not received a verification email after many attempts to resend the email. I have checked my spam and junk folders and the emails are no where to be found. Help would be appreciated. 

 

Thank you

Joanne's avatar
Joanne P Retired Team Member

Hi Nathaniel, 

 

I've shared your concern with the team, and one of our team members will reach out to you directly to assist you further. Thank you!

~ Joanne
Upwork