Fail to buy connects: " Sorry, something went wrong on our end. Please refresh the page "

[be9a9ce3]

Hey!

I'm not able to buy connects, I have tried with the posted solutions (Deleted Cookies and others) but the issue is still looming.

"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

Could you please help me out with this?

Thanks in Advance!

Lakshay

[PradeepH · Accepted solution]

H Lakshay,

Thank you for reaching out. I am sorry to hear about the challenges buying Connects. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[be9a9ce3]

Thanks for your reply!

I hope the issue gets resolved asap 🙂

[oviankur3]

Hello sir,
I am facing error while buying connects. (Sorry, something went wrong on our end. Please refresh the page and try again.). Please solve

[ArjayM]

Hi Avijit,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.

[oviankur3]

Sorry, something went wrong on our end. Please refresh the page and try again. What to do? Please help

[0c77e5dc]

i too got same issue past 4  days how to resolve it "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

Could you please help me out with this?

[PradeepH]

Hi Arun,

Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep