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Temitope's avatar
Temitope O Community Member

Feedback is not showing on my profile

A client just dropped a feedback for me now after our contract ended and itโ€™s showing no feedback on my profile. Please help

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hello Temitope,

 

I see that your contract was ended today. In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. 

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Thank you

Pradeep H.

 

 

Update: 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

View solution in original post

570 REPLIES 570
Luiggi's avatar
Luiggi R Moderator

Hi Jahanara,

 

In my reply above I advised you that jobs that are currently in progress, won't show under your Work History until your clients release at least $1 in payment to those jobs. This is still the case with the jobs you're referring to, since funds are currently in escrow but have not been released to you yet.

~ Luiggi
Sofia's avatar
Sofia B Community Member

Hi Community!

I don't see my feedback on my account and work history = 0, but I had a completed contract

 

Can you help and advise something, or maybe I'm in a hurry and need to wait a bit)

Thanks

Luiggi's avatar
Luiggi R Moderator

Hi Sofia,

 

I can see that the contracts you're referring to were completed today. Kindly allow 24 hours for the contracts and their feedback to show under your Work History. You can check this help article to learn more.

~ Luiggi
Maureen's avatar
Maureen N Community Member

My client ended my contract today and left feedback but I can't see it displayed on my profile. it says ''no feedback''

but I can see it displayed on her profile. How to resolve this?

Nikola's avatar
Nikola S Moderator

Hi Maureen,

 

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information regarding your work history and feedback. 

 

Please clear your cache and cookies or try using a different browser to check if it shows on your end after this.

~ Nikola
Muntaha's avatar
Muntaha S Community Member

Hi! My feedback and review that was given to me by my first customer are not showing up on my public profile which severely hinders my chances of landing the next project as I imagine feedback is very important. Does any help please?

 

@https://www.upwork.com/freelancers/~0157c5b165e7ee0ff5?viewMode=1\

Muhammad Furqan's avatar
Muhammad Furqan A Community Member

It is showing up on the profile. I can see it. Don't worry about it.

This is the feedback

"She is a very excellent developer. She is very honest. Always care about the client"

Your other project is still on-going so it won't have a feedback.

https://www.upwork.com/freelancers/~0157c5b165e7ee0ff5

Open your profile's link in incognito mode. Hopefully, it will be there.

Muntaha's avatar
Muntaha S Community Member

1f579397_0-1667409840030.pngopening in incognito and see its not showing completed job

 

Tiffany's avatar
Tiffany S Community Member

Your complete profile is only displayed to people who are logged in to Upwork. 

Kristian's avatar
Kristian N Community Member

Hello,

 

I completed a job, however, the work history and balance on my profile haven't been updated yet. 

 

Can anyone provide some guidance?

Thank you 

Suzanna's avatar
Suzanna S Community Member

Hello!

Today my client paid me for the work and texted the feedback but in the Get Paid section there's still no earnings and still no testimonials in my Profile. What can I do to get my earnings and feedback displayed in the profile page?

Thank you.

Luiggi's avatar
Luiggi R Moderator

Hi Suzanna,

 

Thanks for reaching out. The reason why you still can't see the funds available is that they were just released today. Note that for fixed-price contracts, funds go through a five-day security period, after which they'll be available for you to withdraw. In addition, the client's feedback should appear on your profile within the next 24-48 hours since the contract ended today as well. You can check this help article for more information on how the billing cycle works.

~ Luiggi
Abubakar's avatar
Abubakar S Community Member

Hello, I have completed a recent contract today. It has ended and reviewed but is neither appearing on profile dashboard nor affected JSS. Please guide.

Luiggi's avatar
Luiggi R Moderator

Hi Abubakar,

 

I can see that the contract you're referring to ended today. Note that it can take 24 to 48 hours for the contract and its feedback to appear under your Work History. 

~ Luiggi
Suada mohamed's avatar
Suada mohamed S Community Member

Hi guys am new to the platform . can someone please help me . thanks 

Suada mohamed's avatar
Suada mohamed S Community Member

Hi guys , can some1 help me . Am new and lookinh for a client . Pls guide me . Thanks 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Suada,

 
Welcome to Upwork! Weโ€™re here to help you navigate the world of online work. Letโ€™s start with the basics here at Upwork.
Below there are a few Upwork Academy courses to help you get started:
 
Additionally, feel free to sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork.
 
We hope you find these online resources useful in your Upwork journey.

~ AJ
Upwork
Syeda Zaira's avatar
Syeda Zaira A Community Member

I got a job that is still in progress, the client already paid which is in escrow, but I cannot see any project in progress on my profile. Any help would be appriciated

Pradeep's avatar
Pradeep H Moderator

Hi Syeda,

 

Thank you for your message. Your job will appear on your Upwork profile after 24-48 hours from the first earning processed on the contract. For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts hereFor Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Thank you

Pradeep H.

Manuel's avatar
Manuel B Community Member

Hey there,

 

I just finished my first customer and it came to my attention that the review is not showing on my profile. This is a very important matter to me for pretty obvious reasons. I hope someone can help me out.

 

Thanks in Advance

Manu

 

 

Nizam Ud's avatar
Nizam Ud D Community Member

1st: check your profile whether thats public or private 

 

it must be Public

 

2nd: First you have to give a rating to the client then the client will be able to give you a rating and show it on your profile.

Manuel's avatar
Manuel B Community Member

Thank you Nizam for your response!

My Profile is and has been on public and I gave my rating to the client aswell. These two factors can be excluded.

Martina's avatar
Martina P Community Member

I can see one ended contract on your profile with feedback. 

Manuel's avatar
Manuel B Community Member

Thanks to you aswell. I hope I can see it soon too.

Martina's avatar
Martina P Community Member

It does not matter if the profile is public or private. 

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