Financial transactions for my account have been limited

[6bf8ad2c]

Hi, I got a Financial limit on my account it's been 3 weeks now. I have done each and every step asked my customer support including changing password, enable multi-authentication but still, my finical limit is not removed. It's been 4 days since I have emailed Upwork support under the same ticket ai haven't ruined any reply from them. Please help me. I need to buy connections and submit proposals and withdraw funds and I am unable to accept job offers as well.

[sofia2008]

This is a lot of SEO writing in a short period of time. Did you in fact buy crypto or something else for the client ? Sending money to a client or buying thing for him is a violation of Terms of Services.

[jesse_odeph]

No. I was talking large amount of working and outsorcing it to other

[sofia2008]

If you want a freelancer account you have to do the work yourself not to mislead client who might think you are good but don't know you are not doing the work. This is not honest.

[jesse_odeph]

I have tried to withdraw funds from Upwork but it keeps showing that my financial account has been suspended. I have tried to contact support but i have not gotten any response since Friday. What could be the issue?

[NikolaS]

Hi Jesse,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[eyelaaview]

Financial transactions for **Edited for Community Guidelines** have been limited. **Edited for Community Guidelines**

[NikolaS]

Hi Morshed,

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[019ff2a2]

Hi Goran, a few days ago Upwork refunded my money even though without asking me I got scammed by Upwork and now I want to get paid my current balance but I got this issue

**Edited for Community Guidelines**

[NikolaS]

Hi Omer,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket regarding the limitations on your account. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[ikoret]

What limitaition, why you are not advise the users about all conditions of whidrowall before freelancers starting work? Only after person try to whithrow you talk about limitations!

[collection-kriss]

I cant see any email please help

[ArjayM]

Hi Christine,

I have checked your account and I see that there's already a support ticket created for your concern. You can check here or your email for more details.

[moshi007]

Hello. My financial account on Upwork was suspended. When I click on the Get Paid button, it says to contact Customer Support. But I am not finding the option to open a ticket with Upwork Support. Can you please help?

[PradeepH]

Hi Mohammed,

Thank you for your message. I see that you have already initiated a support ticket for the same inquiry. One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you,

Pradeep

[moshi007]

Hello. My name is Mohammed Montaha Hossain, and I am a freelance content writer on Upwork. Recently my Account was suspended from Upwork, which is why I am unable to withdraw my funds to my local bank account. I contacted Upwork Support about 27 hours ago but still have not gotten any replies yet. Can anyone please help undo my financial account suspension? 

[sofia2008]

You have to wait for them to complete their investigation. If there is a problem on the client's side, you have to allow time for them to get answers and review.

[759e32fa]

Hi Mohammed,

Thank you for following up. I reached out to the team handling your case and shared your report. One of our agents will follow up with you on your support ticket as soon as possible to assist you further.

[moshi007]

Hello Annie,

My support ticket was closed today without solving my issue. My account still remains suspended and I am unable to withdraw funds to my local bank account. Can you please help unsuspend my financial account, please????

I have attached a screenshot of my problem.

**Edited for Community Guidelines**

[LuiggiR]

Hi Mohammed,

Thank you for reaching out. I can see that you still have an open support ticket with the relevant team. Kindly allow more time for the team to get back to you regarding your concern, you can rest assured they will assist you further. 

[c43e5762]

What is happening to my earnings? I have done two jobs now on Upwork but after I successfully finish the work and end the contract successfully I receive a message indicating that they are investigating a problem with the clients account and I should not resume work till contract is active again? One the first job the funds were actually refunded.

My account also indicates that financial transactions are limited. Please help

[sofia2008]

Did you have to buy anything for this client?

[martina_plaschka]

That is usually a problem with the client's credit card.

You need to wait until the client resolves this. 

[BojanS]

Hi Eutycus,

Our team has already reached out to you regarding this case via this ticket. If you have any additional questions please post them on that ticket for further assistance.

Thank you!

[utamthepoet11]

So, I got a mail from Upwork recently that my financial account has been limited

And now, I can't withdraw the money I work for? 

Upwork said they noticed that my account is associated with an account that is currently restricted here in Upwork.

And I replied with the reason why this was so, and they said until the person with the account they think is associated with mine has resolved their issues

Now, does this mean, if the person is unable to resolve their issue with their account

I won't be able to access my own money because of someone else?

I'd be waiting for your replies

Thanks 

[BojanS]

Hi Utam,

We won't be able to discuss this case in Community. If you have any questions about it please follow up on your existing ticket with our team and they'll be sure to address them accordingly.

Thank you! 

[neiljairus]

Hi,

My account's Financial Transactions are Limited, Upwork was supposed to email me as to why however there was no email that was sent to me as to why it was limited. I've read the article on troubleshooting but still no help for me since my PayPal doesn't seem to have an issue. I have already filed a ticket on this and it has been more than 48hrs that is why I am posting here already.

Your help would be greatly appreciated, thank you.

[NikolaS]

Hi Neil,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[ed2c1a90]

Hello,

I have this issue:  Financial transactions for Ivan **edited for Community Guidelines** (51533255) have been limited. Please check your email for additional information or contact customer support."

I read the customer support centre article on it which said I should change by billing method but that didn't help either.

How can I get this resolved? Thanks in advance!

[AveryO]

Hi Ivan, 

Are you able to access this ticket? It shares more information about why your financial transactions are temporary put on hold. You can respond on the same ticket thread if you have further questions regarding your account concern, and the team handling your ticket will assist you further. 

[ed2c1a90]

Hello Avery,

Thanks for the fast response. Your colleague explained everything and I understand what the problem is. Just one question: do you have any idea how long this restriction will last? Thanks for your help again and I hope you have a great day/night!

~Ivan

[AndreaG]

Hi Ivan,

If you have further questions please reply directly to the support ticket so the team can review and assist you further. When everything is in one place, we can be more efficient in assisting you.

[ed2c1a90]

Hello Andrea,

I would love to reply in the ticket thread but as it stands the ticket is "Solved" which, as far as I can see, means I can't reply to it.

~Ivan

[AndreaG]

Ivan, you should be able to reply to the notification sent to your email address. This will reopen the ticket.

[ed2c1a90]

Hello again,

I can only reply to the email, which I have, but the ticket is still closed. I am sorry, I know this is annoying to deal with so thank you very much for the help!

Ivan

[noman-salehzada]

My financial Transactions have been limited, I Contacted the support, its been 16 days since then my problem is not yet solved. Please help. P.S I haven't received any email stating that my account is limited. I am unable to withdraw my earnings

[AveryO]

Hi Norman, 

It looks like you already have an open ticket for your concern. I have followed up on your concern with the team handling your ticket, and they will get back to you once the team has more information they can share with you. 

[255b6c29]

Hi,

I am unable to access the funds in my account.

I had registered a payoneer account as my prefered withdrawal method, but payoneer closed my account and provided no reason as to why they did so. Later I got an email from upwork that my account had been restricted until I add another method. After a few weeks of trying to resolve things with payoneer support I decided to add my bank account for wire transfers on my upwork account.

I got an email from upwork that the new method would be active after three days.

It's been a whole week now and my account is still restricted.

The last email I got from upwork was that this would have been sold in 48 hours. Those have come and gone yet nothing has changed and now I'm not even getting any replies from customer support since yesterday. What should I do now?

[JoanneP]

Hi Goodluck,

I can see that you already have an open ticket regarding this issue. Please allow time for our team to review. One of our agents will update your ticket and assist you further. 

[255b6c29]

Hi Joanne,

I got a reply from a customer service agent but so far haven't been able to solve the problem

I was sent a secure link and had to upload two documents as verification. I uploaded my drivers license and bank statement; however got a reply that the bank statement was rejected because it doesn't contain address information.

The problem is that most of the documents that were suggested that could be used don't contain the information they want; for example I rent so my water and electric bill come in my landlord's name not mine. That's just how it works in Tanzania.

I had already done I.D verification using my National I.D. Now I have added driver's license and bank statement which was rejected. How can I solve this?

[AndreaG]

Hi Goodluck,

If you have any questions about the accepted documents or the verification process please reply directly to your support ticket with our team, as they are the ones who can best assist you. When everything is in one place we can be more efficient in assisting you.