Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited May 3, 2024 09:07:51 AM by Andrea G
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Nov 30, 2022 07:37:20 AM by Zia U
Please tell me
Can I add my friend card for Billing and payments
Because I have no any card
Thank you
Nov 30, 2022 06:13:35 PM by Phong T
Hello Upwork. I used to withdraw money from my Upwork account to Paypal. In the past time, Paypal has asked for account verification, then my Paypal account has been locked because the robot's algorithms have scanned, I know this is because Paypal support told me and promise to help me, I promise I'll be completely honest and responsible for that. About Upwork, I have changed the payment method to Payoneer, please remove the suspension for me, thank you!
Nov 30, 2022 07:31:16 PM by Arjay M
Hi Phong,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 1, 2022 09:39:51 PM by Muhammad Bilal H
Hello,
I am Bilal and my problem is that I can not withdraw my funds, when I tried to withdraw Upwork said to contact Upwork support. It's really frustrating that you earn and when the time is to get paid then you will see this thing.
Please help guide me.
Thanks,
Bilal
Dec 2, 2022 01:27:43 AM by Pradeep H
Hi Muhammad,
Thank you for your message. I am sorry to hear about the issue while initiating a fund withdrawal. I checked your account and noticed that your financial account is placed on hold. I see that the team has already reached you via a support ticket to notify you about the same and you are already communicating with them. You can access your support tickets here .
Thank you,
Pradeep
Dec 2, 2022 10:20:39 AM by Muhammad Bilal H
Dec 5, 2022 06:41:11 AM by Muhammad Bilal H
Hello,
I am trying to withdraw the amount from my individual account and when I tried to withdraw the available funds I can see the error which says contact support. I am fed up now it's frustrating that you earn money with hard work and when the funds are available you cannot withdraw them. Please resolve this issue ASAP. I need money to survive this is really unrealistic Upwork charged their amount on the project I did with hourly client and client ask for a refund Upwork refunded the amount without my consent. Now if I forgot the refund so what about the available funding I have from that client which I can't withdraw? Why did Upwork put this on hold?
please help support the talent and their hard work to earn the money.
Thanks,
Bilal
Dec 2, 2022 05:10:06 AM by Justina B
We still get the notification that financial transactions for your company have been limited, although I updated the payment method. Our freelancers can't add their hours for three days, and nothing is changing.
I need support as soon as possible.
Dec 2, 2022 06:20:46 AM by Andrea G
Hi Justina,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 4, 2022 09:27:27 PM by Ashish P
Hello there,
It's been a long time, I had used my Upwork account, and since I am back in the section, I am using it again. So the first thing that I had done, that I had updated the bank and card details so that I can activate my account but there is an issue and that is, my company's financial transactios had been set limited and because of that I cannot do anything here.
Could anyone help me and let me know what all steps need to be followed, so that I can continue doing some great work.
Thanks!
Dec 4, 2022 11:02:28 PM by Pradeep H
Hi Ashish,
Thank you for your message. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Dec 4, 2022 11:52:58 PM by Ashish P
Hello Pradeep,
Thanks for the revert. But I would like to inform you that I had raised a ticket 3 days ago, and I haven't got any update on that particular ticket. So in order to get noticed by the Upwork Support team, I created another ticket today.
Nevemind, I will wait for another 48 hrs, and let's see what solution do I get from the Support.
Thanks!
Dec 7, 2022 07:47:00 PM by Pradeep H
Hi Ashish,
Thank you for your message. I see that your financial account is already restored now.
Thank you,
Pradeep
Dec 5, 2022 01:26:50 PM by Le D
I am getting below error
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal account as well as I have added debit card for card option.
I am also not able to hire freelancer, and they can't accept my offers.
Dec 6, 2022 03:16:06 PM Edited Dec 6, 2022 03:25:20 PM by EJAZ U
Please help me!. I already Verify My ID Card. But wrong name show on my Financial Account. I make ticket already but no response
Dec 6, 2022 05:07:49 PM by Arjay M
Hi Ejaz,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 7, 2022 01:53:00 PM by Hammed D
I want to withdraw on Upwork, I was told my transaction account is limited to withdraw. Why is this happening
Dec 7, 2022 04:07:45 PM by Arjay M
Hi Hammed,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 8, 2022 03:21:38 AM by Marco F
Hi,
My account has understandably been suspended due to repeated failed payments. This was because of issues related to a new bank. The balance has been evened out though, and I'm still suspended, I opened a ticket more than 48 hours ago, no reply at all. What can I do to speed this up?
Best,
Marco
Dec 8, 2022 03:42:05 AM Edited Dec 8, 2022 08:07:09 AM by Valeria K
On top of this, some of the money is not being funneled to the contractors.
**Edited for Community Guidelines**
Dec 8, 2022 05:45:55 AM by Pradeep H
Hi Marco,
Thank you for your message. I am sorry to hear about the action taken on your financial account. I have followed up with the team handling your request and one of our team members will reach out to you via ticket as soon as possible to assist you further.
Thank you,
Pradeep
Dec 8, 2022 08:19:25 PM by Sun J
Hello, It says "Financial transactions for [my account] have been limited. Please check your email for additional information or contact customer support."
I can't find the message from my email, and I can't find where to contact customer support either.
Please help.
Dec 8, 2022 11:52:39 PM by Pradeep H
Hi Sun,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Dec 9, 2022 07:07:25 AM by Arstio C
I have paid up the client overdue amount. I am restricted to do almost anything in my freelancer account.
Update the status.
Dec 9, 2022 11:39:39 AM by Nicholas O
Hi There,
My account was suspended due to outdated payment information. I updated this nearly a week ago and the suspension has not been lifted. I filed a service request a few days ago but have not received a response. I would like to have this resolved ASAP so if someone could address this I very much appreciate it.
Thanks,
Nick
Dec 9, 2022 12:48:30 PM by Arjay M
Hi Nicholas,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Dec 10, 2022 06:52:48 AM by Houssam E
Hello! I have changed my payment method from paypal to my debit card, the message of financial account suspended is not appearing anymore, but my account is restricted.
All my proposals are archived, and i can't send any new proposals.
Keep in mind i have verified the new payment method.
I have created two tickets, but no response, i can see in the forum that sometimes responses take a long time.
please help.
Dec 10, 2022 08:09:16 AM by Annie Jane B
Hi Houssam,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 11, 2022 03:55:59 AM by Houssam E
Hi Annie! The support ticket shows as solved but i have received no responses, and i'm still locked on Upwork, all proposals still archived and i can't send new proposals.
Dec 11, 2022 09:33:30 AM by Houssam E
Thank you Annie! This is the second ticket i have raised, because the first one was appearing as solved but my upwork account was still suspended.
Dec 12, 2022 06:48:49 AM by Omar M
Hello , I received this message: Financial transactions for ..... have been limited.
what can be done here Please,
could you tell me how to fix it. Thank you!
Dec 12, 2022 08:22:03 AM by Nikola S
Hi Omar,
Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Dec 12, 2022 02:41:47 PM by Omar M
Thank you for replying
I already waiting to someone reply to me
And i didn't get any email about what this about..
All i did i invited my client to pay to me through upwork then after he paid to me .. got this message
Really feel much disappointed
And fear to continue any work 😑😑
I know this isn't ur mistake... But i believe you can imagine my case now
Dec 14, 2022 10:37:48 PM by Mehroj X
The "Withdrawal is currently restricted on your account" problem is observed by many people, will this problem ever be solved or should we just give up our money?
I've seen posts in the community, but I haven't seen any posts saying that my problem was solved, or that you have to do something like this to solve this problem. But I have read that this problem persists for weeks or months.
The Support Team is quite small compared to the number of freelancers, but this can be solved by giving simple instructions or clearly explaining the situation. Or you better ask us to leave Upwork and give up on money.
Please leave your thoughts, thanks