Nov 11, 2021 01:42:52 PM Edited Dec 7, 2021 11:56:40 AM by Andrea G
Solved! Go to Solution.
Nov 11, 2021 02:12:50 PM Edited Mar 6, 2023 12:22:02 PM by Andrea G
Hi Arya,
If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page
complete and close any active contracts and don't have any available or pending balance.Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.
As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
May 18, 2022 12:01:13 PM by Michael M
Can you please delete my account as well? I have been trying to close for days. The info you list on your website:
https://support.upwork.com/hc/en-us/articles/211067588-Close-My-Account is wrong. Its ridiculous and people shouldnt have to waste their time so you can keep fake inflated numbers on membership. This site is god awful.
May 18, 2022 12:01:36 PM by Michael M
Can you please delete my account as well? I have been trying to close for days. The info you list on your website:
https://support.upwork.com/hc/en-us/articles/211067588-Close-My-Account is wrong. Its ridiculous and people shouldnt have to waste their time so you can keep fake inflated numbers on membership. This site is god awful.
May 18, 2022 06:05:34 PM by Arjay M
Hi Michael,
I'll have one of our team members reach out to you directly via a support ticket to assist you further in closing your account. You can access your tickets on this page.
May 18, 2022 10:52:47 AM by Mattia G
Hello,
I'm trying to close my account because I'm moving to a full time job as a factory worker, but I keep receiving a message like "we were unable to close your account". I think I've followed all the required steps (ended all active contracts, withdrew all funds, no payments pending...). Can someone please look into it and help me close my account?
Thank you in advance,
Mattia
May 18, 2022 12:20:28 PM by Nikola S
Hi Mattia,
Thank you for reaching out to us. Your account is closed as per your request. You can always contact us and we can reopen the account for you.
May 20, 2022 06:16:11 PM by Arjay M
Hi Ernesto,
Thank you for reaching out to us. I'll have one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 27, 2022 04:08:56 PM by Christa M
I have tried to delete my account for the last two days. I followed the instructions listed in the forum, and even the link that was posted. I do not have the delete option. Can someone please tell me who I can reach out to to get assistance?
Thanks!
May 27, 2022 06:06:04 PM by Arjay M
Hi Christa,
I have checked your account and it looks like there's already a support ticket created with your concern. I highly suggest you communicate with our team through that ticket for updates and further assistance with the deletion of your account.
May 28, 2022 02:34:19 AM by Janani A
I have opened accounts in upwork earlier but I had to quit for various reasons. Now i want to start fresh. So when I went to delete my account its not happening because i used my google account and it has no password. But upwork keeps asking for password and unable to reset as well.
May 28, 2022 04:44:03 AM by Annie Jane B
Hi Janani,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 29, 2022 01:32:39 PM by Md Raju A
Hi Abdulla,
I hope this article will help you to go ahead- https://support.upwork.com/hc/en-us/articles/211067588-Close-My-Account
Thanks!
- Raju
Jun 6, 2022 01:13:29 PM by Arjay M
Hi Von,
If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page complete and close any active contracts, and don't have any available or pending balance. Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.
As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account.
Jun 7, 2022 03:59:43 AM by Ozo Michael E
Hi, good afternoon. I'm having issues deleting my account. I've ended all contracts and withdrawn all proposals but when I go to the close account option it says I have a contract open. How can you assist or is it something management can close for me?
Jun 7, 2022 05:04:35 AM by Nikola S
Hi Ozo,
Thank you for reaching out to us. I checked and it looks like you still have one active contract on your account. Please know that ff you wish to close your freelancer account, you must first:
After that, you should be able to close your freelancer account by following the steps below:
You can find more information in this help article. Let us know if you need further assistance.
Jun 7, 2022 11:45:56 PM by Janani A
I am trying to deleted 2 of my Upwork accounts. both of these were created using Gmail id. I have forgotten the answer to security question. so now I am not able to any deletion since I don't have a password because I use Gmail to login.
Jun 8, 2022 03:15:49 AM by Annie Jane B
Hi Janani,
Thank you for reaching out to us. Please be informed that having multiple accounts is against Upwork's Terms of Service. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 12, 2022 09:14:02 AM Edited Jun 12, 2022 09:14:39 AM by Muhammad H
i want to close my account but the job are closed and i cant withdraw . need help as i want to close my account as soon as possible
Jun 12, 2022 11:13:23 AM by Luiggi R
Hi Muhammad,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Jun 14, 2022 01:35:17 AM Edited Jun 14, 2022 01:36:15 AM by Shedrack U
I created two different accounts on Upwork, one for freelancing and the other as a client , and later realised that you can have both profiles with just one account. And I have added the same payment method to both accounts. I will need your advice on what to do now. Thanks in advance as I wait to get your response
Jun 14, 2022 09:19:15 AM by Annie Jane B
Hi there,
That's correct. You only need one account to have a client and freelancer profile. You would have to choose which account you will retain and we will close the other one. I shared your this with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 14, 2022 09:58:48 AM Edited Jun 14, 2022 01:05:51 PM by Shedrack U
Thanks so much for this. I truly appreciate it. Although, I have made a reply to the support message and I am yet to get a response. Thanks again for all you do.
Jun 14, 2022 09:00:14 AM by Carrie S
Hello,
This week, I would like to close my freelancer account for Upwork. However, the directions given to close the account are not working. In order to attempt account closure, I tried to utilize the chatbot and that did not work and I also called the phone number listed on the website for Upwork offices. I got onto an auto-dial attendant thingy but no one actually answered when I pressed numbers to speak to a person.
I secured a job and do not wish to use the Upwork site, but how do I truly remove/cancel my freelancer account?
Thank you to anyone for any real help.
Carrie
Jun 14, 2022 11:13:59 AM by Carrie S
My account doesn't show the "close account" option as the directions suggest, so thank you for the kind reply.
I will watch for the support ticket.
-Carrie
Jun 15, 2022 08:25:42 AM by Muhammad H
i want to close ma account asap but upwork has deleted some jobs. i want to close as soon as possible
Jun 15, 2022 11:14:17 AM by Muhammad H
I want to close my account but jobs cannot be withdrawn as Upwork has removed them. I want to close my account asap.
Jun 15, 2022 12:52:09 PM by Arjay M
Hi Muhammad,
Thank you for your message and we hate to see you go. I can see that our team already reached out to you with instructions on how to proceed in closing your account. Don't hesitate to communicate with our team here or your email if you need further assistance. Thank you!
Jun 15, 2022 01:35:04 PM by Ahsan A
I like using Upwork just out of curiosity I created a freelancer account too but not I want to delete it because I am not here for freelancing. Please consider deleting my freelancer account. But I do want to retain my Client Account
Thank You.
Jun 15, 2022 04:14:41 PM by Arjay M
Hi Ahsan,
I'm really sorry to hear that you wish to close your account. First, make sure you withdraw any active proposals on your Proposals page. Complete and close any active contracts and don't have any available or pending balance. Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.
As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account. Let us know if you're having difficulties closing your account and we're more than willing to assist. Thank you!
Jun 16, 2022 05:36:18 AM by Ahsan A
Hi, Thanks for reply but when I click on close my account but it says "At this time we are unable to close your account. You have one or more open jobs. Please visit your Jobs Postings page to close these jobs.
Please note: For security purposes, you will not be able to change your username, or open a new account with the same email address." I don't want to close my client account I only want to close my freelancer account how could I do so
Jun 16, 2022 06:36:56 AM by Andrea G
Hi Ahsan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jun 15, 2022 06:08:24 PM by Lindsey T
Hello!
I want to delete my Upwork account but I still need to close all my active proposals. However, I cannot withdraw one of my active proposals because the job was already closed. Though the job is already closed, it is still in my active.
Please help. Need to close account.
Jun 18, 2022 10:08:10 AM by Curt J
I haven't had it active in years and it's saying there are "open contracts" though I can't find them. Please close my account. Thank you.
Jun 20, 2022 02:41:38 AM Edited Jun 20, 2022 04:50:55 AM by Pradeep H
Hi,
I'm not able to close down my account and this message keeps popping up:
Thank you for using Upwork.
At this time we are unable to close your account. Please call our concierge team at **Edited for Community Guidelines**, select option 3, and we will help you close your account.
Please note: For security purposes, you will not be able to change your username, or open a new account with the same email address.
I'm based in the UK.
Jun 20, 2022 04:53:08 AM by Pradeep H
Hi Ali,
Thank you for your message. Your account has been closed as requested by you.
Thank you,
Pradeep
Dec 2, 2022 05:13:14 AM Edited Dec 2, 2022 05:32:55 AM by Andrea G
Hi,