Jul 5, 2018 12:08:11 PM by Vivian S
Hi, I'm a transgender freelancer who would like to verify that I live in the US, but I don't want to use my legal name for obvious reasons and would rather use my preferred name. Is there any way I could get verified while still using my preferred name? Thanks.
Solved! Go to Solution.
May 29, 2022 11:09:24 AM Edited Jan 13, 2024 06:06:40 AM by Pradeep H
Hi Alex,
There most certainly is! Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required and so, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
May 26, 2022 08:56:42 PM by Lance C
Hi, I need to be verified, and I have searched everywhere but can't find any sort of support contact that isn't a bot. Can support reach out to me soon; if not, where do I go or who do I talk to to have my payment method verified under my preferred name? I'd greatly appreciate some help.
May 26, 2022 10:51:24 PM by Annie Jane B
Hi Lance,
I'm sorry to hear that you haven't heard from our Support team yet. I followed up with our team so they can reach out to you today.
Jun 7, 2022 01:39:47 AM by Jacqueline F
About what the title says. I was surprised that there wasn't an option or something to tick when setting up payment operations.
Jun 7, 2022 07:13:13 AM by Annie Jane B
Hi Jacqueline,
Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 7, 2022 10:25:40 AM by Jeremiah B
I'm just curious - how are these preferred names verified if there are legal disputes? I would like to know more about how Upwork is keeping track of legal entities in the event that I perform work for a client who is using a ficticious name as their "preferred" name instead of their legal name? Thanks
Jun 10, 2022 12:05:51 AM Edited Jun 10, 2022 10:45:02 PM by Joanne P
Just noticed upwork made an error on my verified name, they put an 'Sick' instead of 'Dick**Edited for community guidelines**'. I know it is weird, but my real name is**Edited for community guidelines**.
Jun 10, 2022 08:29:20 PM by Nintai N
I am a freelancer, and i will not be able to withdraw my funds if the problem persist.
Jun 10, 2022 10:53:32 PM by Joanne P
Hi Nintai,
I checked your account, but I do not see any limitations on the account. Please feel free to let us know if you need help.
Jun 10, 2022 11:02:38 PM by Martina P
He is saying his real name is different from the name on his account.
Jun 11, 2022 12:51:14 AM by Nintai N
I verified my ID, but my verified name is different from the name on my ID
Jun 11, 2022 03:08:55 AM by Arjay M
Hi Dick,
I have escalated your concern to the appropriate team for further review. One of our team members will reach out to you directly via a support ticket. You may check here or your email for updates and further assistance with the verification of your account.
Jun 16, 2022 12:00:16 PM by Benjamin C
Hello, I have the same concern. I would also like to request a different display name.
Jun 16, 2022 01:29:38 PM by Arjay M
Hi Benjamin,
Thank you for your message. I have escalated your concern to the appropriate department and one of our team members will reach out to you via a support ticket with assistance. You can check here or your email for updates. We seek your patience and understanding while we address your concern.
Aug 5, 2022 02:22:20 PM by Sara H
Hello,
I'm transgender and my the name on my billing info is different from the name that I'd like to use for my Upwork account. It's important to me that my clients use my correct name. I've tried getting it changed on my profile by editing it in my account, but didn't recieve a response from the upwork team approving my name change. The name on my profile is still incorrect.
How can I get my name changed to the correct name even though my billing info has a different name on it?
Thanks,
Olive
Aug 5, 2022 07:31:45 PM by Annie Jane B
Hi Sara,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 13, 2022 09:20:22 PM Edited Aug 13, 2022 09:26:36 PM by Rebecca F
Hi! I am a transgender male named Champ F. It is my preferred name, but I don't have a proof of name change document for that. And the bank account which i plan to use has my legal name. Can I continue my preferred name for my profile or would I have to change it to my legal name? I'm asking because I am planning to continue to be a freelancer on Upwork and I am planning on linking my bank account when I get paid; but I also want to be respected as who I am, as well as what I prefer to be called please.
Aug 14, 2022 07:22:19 AM by Muhammad Faizan A
I would recommend you to go with legal name, because later, you will need to verify yourself, would need legal documents to prove it, so it's better to not take risk.
Aug 14, 2022 08:07:28 AM by Luiggi R
Hi Champ,
You can use your preferred name or a variation of your name as your profile name. You may still need to verify your profile with your legal name and that will show on your invoices and contact for legal reasons, but your profile can still display your preferred name. Someone from our team has reached out to you via a support ticket to assist you further with this.
Mar 14, 2023 03:19:36 PM by Deborah K
Hey, it's been since january that I added my bank as a new payment method and I have been told that the beneficiary name is mismatched. How can I resolve this long lasting problem???
Mar 14, 2023 03:43:40 PM by Josephat E
change your profil name to your bank name. The same way it appears on your bank account that should fix the issue.
Mar 14, 2023 05:53:23 PM by Arjay M
Hi Deborah,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Oct 5, 2023 07:13:33 AM Edited Oct 5, 2023 07:14:52 AM by Cori S
My name is Cory. I am a trans man. My birth-given name is Corinne.
My current profile name is "Cori." I want to change it to "Cory" ("y" instead of an "i") because it's more masculine. I am violating zero guidelines as you can see:
Yet my name change request has been denied. So what's the problem here, Upwork?
Has anyone else run into this issue?
Oct 5, 2023 07:38:10 AM Edited Oct 5, 2023 07:40:32 AM by Eric Edem A
Sorry, it looks like I spoke too soon.
Oct 5, 2023 08:46:13 AM Edited Oct 5, 2023 08:47:13 AM by Luiggi R
Hi Cory,
I'm sorry if this caused you any confusion or inconvenience. I want to clarify that Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required, so I'll have one of our agents reach out to you via a support ticket to assist you further with this.
Jan 10, 2024 04:38:14 AM by Hiroki K
Hello, I am a transgender and my beneficiary name is different from my social name! How can I open a ticket to show some documentation to prove it and solve this problem? Please help!
Jan 10, 2024 06:10:35 AM by Luiggi R
Hi Hiroki,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jan 15, 2024 04:54:40 AM by Zoe L
I've had a notification that my name on my bank details doesn't match my name on Upwork. That's because my bank details are still in my deadname
I'm sorting my deed poll tomorrow, but it's going to be a month or so until I have the documents required to update my details.
I understand this will delay getting paid, but will it cause other problems for my account in the meantime?
Jan 15, 2024 05:49:01 AM by Luiggi R
Hi Zoe,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 11, 2024 01:49:02 PM by Olivia A
I am also having trouble with this. Could you have someone reach out to me? I cannot manage to make a support ticket on my own
Feb 17, 2024 05:29:16 PM by Gwen S
Hello,
I am transgender and I am having trouble linking my bank account to my account because my legal name is not yet changed to my profile name, can i get help from an agent?
Gwendolyn
Feb 17, 2024 06:41:20 PM by Joanne P
Hi Gwen,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Mar 28, 2024 10:12:36 AM by Lea P
Hi,
I'm also transgender, I created my Upwork account with my social name, not my legal name, what I wanna know is if there’s a problem with me doing this or I should start with my legal name and then change it to my social name. I haven't verified anything yet, but I wanna know before accepting a gig.
Thanks.
Mar 28, 2024 02:05:53 PM by Arjay M
Hi Lea,
We build trust in part by indicating that we’ve confirmed your identity and sharing your verified name with them (when you work with them). Also, your complete, verified name (the one on your government-issued ID) must match the withdrawal method, tax information, and tax forms.
However, you still have options for the name you use for public and promotional purposes. Your verified name is only shared on invoices and the Contract Room you have with a client. Upwork may make exceptions for transgender individuals who are in the process of transitioning but who have not been able to obtain a name change due to legal or other barriers. Documentation may be required.
Apr 8, 2024 10:58:56 AM by Mae A
Hi, I need to get in touch with someone who can help me fix this on my account. I need someone to verify my identity and find a way that will let me keep my prefered name on display, and my legal name on my withdrawl method. I'm transgender, so it's important that my legal name is only shown to those where it is necessary and so it's not displayed on my profile. If I can have someone help me with that it would be appreciated.
Apr 8, 2024 03:45:16 PM by Arjay M
Hi Mae,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.